Ratings based on 744 Verified Reviews

4.0 out of 5
80% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Honolulu, HI

Very updated accommodations with a bright new look

Posted Nov 26, 2017
The overall condition of the hotel is very fresh... location is debatable since it is 4+ miles off the highway... I would pick something closer to I10 for ease of getting around. The pool isn't new or refreshed but it is in good shape and great for kids. The staff here are only ok but this is an independently owned property so it's to be expected. An overall 4+ experience here.
Comment from Hotel Management
Nov 27, 2017 by Craig - GM, Hotel Management
We appreciate your feedback. We are the only Express in downtown Palm Desert. We'd be happy to host you again soon, but if you are looking for proximity to the freeway you may try our Indio location next time. All the best!
5 out of 5
Recommended
for Couples
by A verified traveler

came for tree lighting

Posted Nov 26, 2017
Pros: comfortable rooms with pleasant views
Cons: parking
Location: lots
don't like changed tree lighting venue. too hard to see anything
Comment from Hotel Management
Nov 27, 2017 by Craig - GM, Hotel Management
We are glad you enjoyed the rooms!
5 out of 5
Recommended
for Everyone
by A verified traveler

Great budget hotel

Posted Nov 24, 2017
Pros: The interior of the hotel and the floor plan for the room
This hotel was much better than what we expected in a chain motel. The interior is modern and light and I liked the room floor plan very much. They served fresh fruit for breakfast and the variety of food served for breakfast was nicer than other chain motels.
Comment from Hotel Management
Nov 25, 2017 by Craig - GM, Hotel Management
We are glad you enjoyed the newly remodeled rooms and complimentary breakfast. See you soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from UK

Very functional

Posted Nov 24, 2017
Pros: No frills, unlimited tea or coffee in your room or in the shared are
Cons: Nothing
Location: Very busy, the Living Zoo is 2 miles away
Quite busy roads around the hotel, lots of food choices and a very good supermarket across the road that serves reasonably priced fresh food
Comment from Hotel Management
Nov 25, 2017 by Craig - GM, Hotel Management
Palm Desert is such a beautiful place to visit this time of year. We are glad you enjoyed being in the heart of the action.
4 out of 5
Recommended
for Everyone
by A verified traveler from SF Bay Area, Ca

Posted Nov 10, 2017
Mine was just an overnight stay while traveling. The hotel was clean, the parking lot was well lit (I didn't feel nervous about leaving my vehicle outside overnight), and it was close to a variety of fast food (and sit down) restaurants.
Comment from Hotel Management
Nov 11, 2017 by Craig - GM, Hotel Management
Thank you Nick for taking the time to review and rate our recently renovated hotel, we appreciate you share your experience with us.
5 out of 5
Recommended
for Everyone
by A verified traveler from Palmdale, CA

Convenient

Posted Nov 7, 2017
Very nice, clean, quiet hotel. Food was good, overall stay was winderful.
Comment from Hotel Management
Nov 8, 2017 by Craig - GM, Hotel Management
Thank you for sharing your experience. We are looking forward to your next visit.
4 out of 5
Recommended
for Everyone
by A verified traveler from San Luis Obispo, CA.

Good place to stay

Posted Nov 6, 2017
This is a good place to stay at a reasonable price. Hotel overall is well kept and staff is very professional. Location is OK, on the main drag but bordering an electrical substation on one side. We just stayed there for the night, so I can't give any information regarding the hotel amenities (it has a pool and fitness room). Minor downsides are the fact that it is a typical corporate hotel (less of a "personal" feel), some of towel racks were loose and the refrigerator made an odd "ticking" noise all the time. We would stay here again.
Comment from Hotel Management
Nov 13, 2017 by Craig - GM, Hotel Management
We will correct the issues you experienced right away, thank you for letting us know.
4 out of 5
Recommended
for Everyone
by A verified traveler from Whittier, CA

Had A Pleasant Stay

Posted Nov 3, 2017
Had a pleasant stay at this hotel. Location is convenient to several restaurants and shopping al My Hwy 111. Rally enjoyed the included breakfast and coffee and tea available in the Lobby. Hotel and grounds were very nice.
Comment from Hotel Management
Nov 6, 2017 by Craig - GM, Hotel Management
It is a perfect time of year to visit the Desert, so glad you were able to make it here.
4 out of 5
by A verified traveler from San Diego

Nice hotel but don't bother if you have a pet

Posted Oct 12, 2017
The hotel says pets are allowed, but upon check in their pet policy states that you cannot leave your pet in your room unattended. In California service animals are typically allowed to travel without having to pay pet fees, but are not allowed into restaurants unless they are Disability Animals (as defined by federal ADA laws). Palm Springs is the desert, and it gets HOT. Don't stay here if it means you'll have to risk leaving your animal in a car or outside while you enjoy shopping, dining, or activities outside the hotel.
Comment from Hotel Management
Nov 19, 2017 by Craig - GM, Hotel Management
Thank you for sharing your concerns. We are pet friendly and we do comply with all ADA and Service Animal regulations. Service Animals are allowed in our breakfast area and they are welcomed at this property free of charge. It is also true that we do not allow pets to be unattended in our guest rooms. If you have any further questions about our policies please do not hesitate to contact me directly.
5 out of 5
Recommended
for Everyone
by A verified traveler from Laguna Woods, Calif

Posted Oct 1, 2017
great stay, wonderful breakfast, friendly staff and comfortable rooms
Comment from Hotel Management
Oct 3, 2017 by Craig G, Hotel Management
Beckie, Thank you for choosing our hotel out of so many in the area, we appreciate you taking the time to review your experience. Thank you for your business. Craig G General Manager