Ratings based on 1,221 Verified Reviews

4.3 out of 5
84% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 17, 2017
Pros: The grounds are beautiful
Cons: The music was loud in the room.
We love the hotel. Christmas decore was awesome especially the gingerbread house. Music was really loud in the room.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 15, 2017
It’s a big hotel with a intimate feeling. Many different places to enjoy food. On the Golfcourse so all ingredients for a great time.
Comment from Hotel Management
Dec 16, 2017 by JW, Hotel Management
Dear Guest, Thank you for such a prefect review. We truly appreciate all feedback that is provided to us! We look forward to welcoming you again whether for business or pleasure.
5 out of 5
Recommended
for Everyone
by A verified traveler from Orange County,CA

Awesome front of house staff

Posted Dec 13, 2017
Pros: Views were great pool weather in December was nice and the food was excellent.
Location: The Nest is by far the best place to have a great old fashion made by awesome bartenders and entertainment galore
They accidently dropped my 12 pack of beer and ran out to the store to purchase a new 12 pack. It was awesome. They were back in 10min and dropped it off at my room. Thanks again Guys!!!
Comment from Hotel Management
Dec 14, 2017 by JW, Hotel Management
Dear Guest, Thank you for such a prefect review. We truly appreciate all feedback that is provided to us! We look forward to welcoming you again whether for business or pleasure.
4 out of 5
Recommended
for Everyone
by A verified traveler from Philadelphia

Pleasant surprise

Posted Dec 4, 2017
Pros: Beautifully maintained grounds, clean and friendly and cannot say enough positive about the staff.
We stayed there because of the Spa - and were so happy we did. Staff was wonderful, the grounds are beautiful and every meal we had on site was great. Sounds like I'm overdoing it, but it's true (and I'm a seasoned traveler). It exceeded expectations. Only down side for some - it is a mega hotel. If you're looking for small and intimate, this isn't it. For everyone else - a great stay.
Comment from Hotel Management
Dec 5, 2017 by JW, Hotel Management
Dear Rita, Thank you for sharing your thoughts following your recent stay at our resort. We appreciate learning about the areas of the resort you enjoyed, as well as your comments for the areas that need improvement. Again thank you for sharing and we look forward to your next visit!
3 out of 5
by A verified traveler from san francisco

Not a good night sleep

Posted Dec 2, 2017
This hotel was pretty but horrible night sleep. I was there for a conference and my first night I was next to a connecting room and could hear the person next to me tv very clearly even though he didn’t have it on that loud. Couldn’t sleep so asked them to move me which they did but into a room where the carpet must have been just washed cause it was still wet and spelt stuffy and stale. To top it off there was a blinking light right next to the bed for the smoke detector. All in all a really bad room situation and to top it off the bar downstairs was noisy all night so you hear that well into your room as well. Seems like a nice property but really bad room situations and I went to two :/
Comment from Hotel Management
Dec 5, 2017 by JW, Hotel Management
Dear Kenny, Thank you for taking a moment to share your recent experience from your stay. We are sorry to learn we felt short of providing exceptional service. We appreciate your feedback and your comments will be shared with the leadership team. We hope we will have the opportunity to serve you again in the near future.
3 out of 5
by A verified traveler

Not quite up to the par of an elegant resort.

Posted Nov 28, 2017
Pros: The public areas are beautiful, and wonderfully decorated for the holidays. The pools are nice. The pool staff worked hard to take care of everyone.
Cons: The odor in the room...hard to know what it was. Softer beds. Lower prices in the restaurant.
Location: Centrally located for most attractions.
The room had an odd odor (which you got used to once you were in it for awhile). One day no one serviced my room. Prices in the restaurants were exorbitant. The bed was very hard. The refrigerator was noisy...and kept coming back on after I turned it off.
Comment from Hotel Management
Nov 29, 2017 by JW, Hotel Management
Dear Lyn, Thank you for sharing your thoughts following your recent stay at our resort. We appreciate learning about the areas of the resort you enjoyed, as well as your comments for the areas that need improvement. Again thank you for sharing and we look forward to your next visit!
4 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

Posted Nov 21, 2017
Excellent JW experience - Property is spectacular and located close to all the sights in Palm Springs and Palm Desert
Comment from Hotel Management
Nov 21, 2017 by JW, Hotel Management
Dear Barry, Thank you for sharing your experience with others. We are so happy you enjoyed your stay and look forward to having you visit us again! Best regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Sskatchewan, Canada

Thank you Dawn!

Posted Nov 19, 2017
Great golf resort! Staff is friendly and course is impeccable.
Comment from Hotel Management
Nov 19, 2017 by JW, Hotel Management
Dear Guest, Your review means the world to us! We are so glad to hear you enjoyed your time at the Desert Springs. Thank you! And come back to see us soon!
4 out of 5
Recommended
for Everyone
by A verified traveler from vancouver

Posted Nov 16, 2017
Pros: It was an overall great experience
Cons: The hotel is very large and depending on your room, it can be a long walk to the lobby. It took us at least 1 day to navigate through the hotel.
Location: Corktree restaurant nearby - fantastic food
We had a very lovely stay here. The staff were friendly, the rooms were clean and provided us with all that we needed. The staff had upgraded us because we were celebrating a special event and the view from our room was spectacular. The grounds were very well kept and it was great to have a selection of hot-tubs and pools to use. We very much enjoyed staying here.
Comment from Hotel Management
Nov 16, 2017 by JW, Hotel Management
Dear Laura, Thank you for sharing your experience with others. We are so happy you enjoyed your stay and look forward to having you visit us again! Best regards,
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 15, 2017
Outstanding service and excellent experience overall! Will definitely br back!
Comment from Hotel Management
Nov 15, 2017 by JW, Hotel Management
Dear Guest, Thank you for sharing your experience with others. We are so happy you enjoyed your stay and look forward to having you visit us again! Best regards