Ratings based on 538 Verified Reviews

4.2 out of 5
82% of guests recommend
4.5 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from edmonton, Canada

Really nice condo style unit

Posted Feb 18, 2018
The hotel was very nice with lots of room and very comfortable. Pool areas were very nice however our 4 kids got a rash from the pool. When we told staff about it the first day they dismissed it as a reaction to the chlorine . I explained that we have a hot tub at home and my kids have never had a reaction to chlorine. After the second day and another reaction Icalled again and they took it a little more seriously as I was concerned it was a bacteria issue. One of our sons had a rash all over his face and scalp and another all over his legs. Other than this issue, which I hope they have looked into, the hotel was great!
5 out of 5
Recommended
for Everyone
by A verified traveler from Ontario, Canada

Family get together

Posted Feb 15, 2018
It was a memorable get together... We all had a great time there.
1 out of 5
by A verified traveler from Seattle

Terrible Hotel Staff

Posted Jan 16, 2018
We were at the hotel and asked if there are any availability for extra room. However, the staff keeps on saying that there is no room available even we suggested that we can still find room available on Expedia. They were just like, well, if you can find it any website, go ahead and book it and we will see. We tried Expedia, which was wonderful. Even for the fact that it only has villa option available, of which was way too much for two people, they still insist on not being able to book for us at the hotel. We ended up using Expedia app to complete the last minute booking and find this place to stay. Even we checked in pretty late around midnight, the hotel staff keeps on saying that we need to check out before 10am and other guests will come at 11am, while on the reservation it says usual check in time is 4pm. I don't understand what's the point of lying about this and having us to stay in this property for only 10 hours. Regarding the hotel room quality, well, the room design and facility are the least comfortable among all the villas that we stayed before. Won't come here again for sure.
2 out of 5
by A verified traveler from Los Angeles

Posted Dec 29, 2017
I could hear the guy next door snoor all night! The water pressure is terrible, so low. The kitchen set up is so poorly designed that it’s hard to make a cup of coffee! The air/ heating system is complicated and hard to get a comfortable temperature 😫
5 out of 5
Recommended
for Families
by A verified traveler

Getaway

Posted Nov 17, 2017
Great place to get away, lots of things to do all at your fingertips.
4 out of 5
by Richard

This traveler left a rating score only Posted Nov 14, 2017 on Hotels
5 out of 5
by Keri

This traveler left a rating score only Posted Nov 10, 2017 on Hotels
4 out of 5
by Kimberly

Posted Nov 10, 2017 on Hotels
I did not like the pool bar prices specially when you can’t bring in food or drinks also food too expensive when you have a family ! Prices need to be far your already spending a lot to stay here there’s no reason for guest not to feel ripped off at the pool
5 out of 5
by Josue

Posted Nov 7, 2017 on Hotels
Nice room
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Nov 6, 2017 on Hotels