Ratings based on 273 Verified Reviews

4.1 out of 5
88% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from CA.

Great location nice resort.

Posted Dec 10, 2017
Loved it. Nice size unit that fits a family of 5 comfortably. Grounds are a little out dated, but Staff was friendly and courteous. Actually can’t wait to go back. My daughter was pissed that we only stayed 1 night. She wants to go back and spend the weekend.
Comment from Hotel Management
Dec 11, 2017 by Laura, Hotel Management
How Sweet:) Thank you for taking the time to give us your comments. We hope to see you soon.
4 out of 5
Recommended
for Everyone
by A verified traveler from CA

Large kitchenette room in gated resort.

Posted Dec 2, 2017
Pros: Large kitchenette room but did not stay long enough to take advantage of it. Sink counter separate from hair dryer counter.
Cons: Room cleaning was not done by 3 p.m. had to call after our pool time to get fresh towels/room cleaned, No cable movie channels.
Location: Blaze Fired Pizza select toppings like Subway cooked in 8 min. Breakfast twice at Elmer's. 12 miles towards Palm Springs. Large servings, Shopping
The first room was not as requested and. had return to desk to find a room with a king bed though it had a running brook for the view and parking was in a covered reserved space. We were given 2 choices. Liked these choices better for the parking and convenience to exit gate, Enjoyed the pool and spa area and met a few people.
Comment from Hotel Management
Dec 11, 2017 by Laura, Hotel Management
Thank you for taking the time to give us your comments. We really appreciate it. We hope to see you soon. So sorry about the 2 beds.
5 out of 5
Recommended
for Everyone
by A verified traveler

Hidden Secret

Posted Nov 16, 2017
In a perfect location in Palm Desert, feels like your home away from home and not a hotel or resort.
Comment from Hotel Management
Nov 28, 2017 by Laura, Hotel Management
Thank you for staying with us. We appreciate you taking the time to give us your comments. We hope to see you soon.
4 out of 5
Recommended
for Families
by A verified traveler

Posted Nov 6, 2017
Nice place to stay. Good Deal and i would recommend it.
Comment from Hotel Management
Nov 7, 2017 by Laura, Hotel Management
Thank you for taking the time to give us your comments. We appreciate you staying with us. We hope to see you soon. Thank you for the recommendation.
4 out of 5
Recommended
for Everyone
by A verified traveler from NYC

Beautiful grounds and pool.

Posted Oct 21, 2017
Nice large room. A great pool. I’m not a tennis player but seems like heaven if I was.
Comment from Hotel Management
Oct 23, 2017 by Laura, Hotel Management
Thank you for taking the time to give us your comments. Thank you for staying with us.
5 out of 5
Recommended
for Everyone
by A verified traveler from Whittier, ca

Posted Oct 10, 2017
Pros: Large pool
Cons: More dresser draws for clothes
Clean room, large tv, large pool (water temp. just right)
Comment from Hotel Management
Oct 16, 2017 by Laura, Hotel Management
Thank you for taking the time to give us your comments. We hope to see you soon. Next time let us know and we will move you to a different room. If you can tell me the room i will share your comments with the owner of the unit.
5 out of 5
Recommended
for Everyone
by A verified traveler from Orange County

Great hotel one block from downtown Palm Desert

Posted Sep 18, 2017
2nd Visit and was given a room with perfect views of the Pool and Tennis Courts. We're going back again next month!
Comment from Hotel Management
Sep 18, 2017 by Laura, Hotel Management
Thank you for taking the time to give us your experience. See you soon.
5 out of 5
by Abraham

Great place to stay! Lots of restaurants!

Posted Sep 5, 2017 on Hotels
Visited Shadow Mountain over Labor Day weekend. I was surprised to see how big the room was and especially surprised to see how quiet the hotel and even the city was. I thought there was going to be a bunch of tourists around trying to relax for the holiday, but nope, it was quiet and we actually loved it. The room was awesome because it was very spacious and the kitchenette allowed us to cook instead of spending more on restaurants, it has all the cooking tools and utensils you may need. The pool was awesome and clean, a little too warm for my personal preference, but we both enjoyed it. I'd say this place is perfect for a weekend getaway, we had no issues whatsoever, even the WiFi was fast. I definitely feel that we got our money's worth for our trip, I would absolutely recommend this hotel to anyone looking to stay at a nice place in Palm Desert.
Comment from Hotel Management
Sep 8, 2017
Abraham, thank you so much for taking the time to give us your comments. We really appreciate it and hope to see you soon.
5 out of 5
by Susan

Posted Sep 5, 2017 on Hotels
Great location. Lovely condo unit.
Comment from Hotel Management
Sep 8, 2017
Susan, Thank you for taking the time to give us your comments. We appreciate it and hope to see you soon.
4 out of 5
Recommended
for Everyone
by A verified traveler from Long Beach Calif.

Nice tennis resort and pools

Posted Sep 5, 2017
Pros: Nice big room and kitchen
Stayed in bottom floor unit and could hear people above moving around. Very hot day outside and the shower was too hot too shower in. Probable cause probably due to cold water lines in walls that get hot from outside temperatures in older buildings during summer hot spells. My second stay at the resort and rooms are large and have nice kitchens.
Comment from Hotel Management
Sep 5, 2017 by Laura, Hotel Management
Thank you for taking the time to give us your comments. We apologize for the inconvenience. We hope to see you again.