Ratings based on 386 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
Beautiful and very convenient hotel!Posted Feb 27, 2017 on Hotels
Amazing hotel! Food and service were incredible! Do not believe reviews that say the contrary, I will recommend this hotel in a heartbeat! The only downside is the Wifi and I know it sounds silly but it is fundamental for trip planning. So prepare and have everything ahead of time for their Wifi connection is not reliable at all. Their shuttle will take you to the new area of Marrakech so there is no problem there, very convenient. Only wish they had a shuttle running a bit later than 6:30.
by A verified traveler from Ireland
2 star at mostPosted Aug 17, 2016
Cons: air con, wifi, entertainment, bar, food
The air conditioning is non existent throughout the hotel. It didn't work at all in our room, there was a plug-in fan provided, even though the room was still too hot. There is a fridge provided in the room, however this didn't work all week. The food is ok as others have said although after 2 days it does get repetitive. The pool area is far too small for the number of guests. The sunbeds are constantly reserved so it is impossible to get a bed near the pool area, the only remaining sunbeds are near the tennis court area to the rear. The hotel does nothing to enforce its policy on reserving sun beds. The bar closes at midnight, after this time you can only get bottled water from reception, although the water isn't stored in the fridge so it is hot. The entertainment is really awful, its fine if that's what you are into but visiting as an Irish 30 something couple it wasn't our cup of tea at all. In the bar there is a guy with a keyboard singing the same songs night after night. Whilst from 930pm to 11pm the entertainment crew put on shows in the downstairs bar ranging from miss morocco to karaoke. The entertainment finishes at 11pm. Having spent a week here with the poor entertainment and facilities you have no other option but to seek wifi. It is non existent and on the off chance you do manage to connect, it kicks you almost immediately. The staff were the only good thing about the hotel.
by A verified traveler
AmazingPosted Jul 1, 2016 on Hotels
Amazing hotel, staff are so friendly and made our little girl feel like a princess. Food was great..drinks very weak and wifi was very limited but they seemed to fix it the day we left. Rooms cleaned everyday, hotel is spotless
for Everyoneby A verified traveler
Great hotelPosted May 24, 2016
Staff was very friendly. Even remembered my name. Just wished the wifi worked better.
for Everyoneby A verified traveler from USA
Wonderful All InclusivePosted Jan 20, 2016
Loved staying here. Check-in and out was easy and stress free. Food was delicious. Staff was extremely friendly. Rooms were spacious and clean. Grounds were well-kept. Only issue is the Wi-Fi not in my room.
by A verified traveler from New York
Ants in the roomsPosted Oct 26, 2015
Pros: Nothing at all, very dirty, hard mattresses, rude staff, discussing food. STAY AWAY you will regret visiting Marrakech if you stay here.
This hotel is overrated. From the front desk to the rooms, very unprofessional staff, rooms dirty ants everywhere, the pool small and dirty, the food very bad quality. There are much better options out there, this hotel is not worth your money or your health. We were very disappointed by the RIU, management needs to be more aware of the situation.
for Familiesby Anis I.
New experiencePosted Oct 22, 2015 on HotelClub
Friendly service and helpful straff. beautiful gårdens. Good food Little out of town
by Rajae from Rabat
The best hotel everPosted Oct 14, 2015 on Hotels
I really enjoy the overall stay,the staff were friendly and very warm.food quality is good,the environment in general was excellent
for Getaway With Friendsby Aysha P.
An Oasis Nearby AttractionsPosted Oct 9, 2015 on Orbitz
Visited this hotel with a group of 6 friends. It is not in the heart of it all, but is very close to the center of city. Hotel staff was very accommodating. Nice room. Wifi could be spotty at times, but overall did not negatively impact my stay. Would def stay there again.
for Familiesby Billy
Great vakue and helpful staffPosted Oct 2, 2015 on Orbitz
Nice hotel, great value, family friendly with kind and helpful staff especially all around but more so at the restaurants and entertainment activities. Just wished more variety in the food selection. Would definitely go back and recommend it.