Ratings based on 1,055 Verified Reviews

4.6 out of 5
92% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.8 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Auckland New Zealand

Excellent Hotel

Posted Jan 16, 2018
Pros: Staff . Resort layout and pool and beach area. Food was excellent too.
Cons: Only a small problem with a leak in the shower area . Needed a little maintenance.
Location: Nice to be away from the noise and bustle of downtown Dubai but transport into town was helpful and efficient .
Our whole experience at this Sofitel was wonderful . The staff were very helpful, personable and friendly and seemed happy in their jobs. They were well trained and professional too. The food was excellent too. The surroundings were relaxed and calming .
Comment from Hotel Management
Jan 22, 2018 by Guest Experience Team Sofitel The Palm, Dubai, Hotel Management
Dear Guest, Warm greetings from Sofitel The Palm Dubai! Thank you for taking the time to share your feedback following your recent stay with us. It gives us great pleasure to know that you had a pleasant and satisfactory experience and many of our products and services were up to your standards. We would like to apologize for the inconvinience you have encountered concerning the unexpected leackage in the shower area. Our team is working on solving these shortfalls to better serve our guests in the future. We look forward to welcome you back at Sofitel
5 out of 5
Recommended
for Everyone
by A verified traveler from Surrey, UK

Wonderful Stay

Posted Jan 5, 2018
Great family friendly hotel. Good facilities, helpful staff and very good food in the restaurants. Large rooms. Fabulous spa.
Comment from Hotel Management
Jan 22, 2018 by Guest Experience Team Sofitel The Palm, Dubai, Hotel Management
Dear Guest, Warm greetings from Sofitel The Palm Dubai! Thank you for taking the time to share your feedback following your recent stay with us. It gives us great pleasure to know that you had a pleasant and satisfactory experience and our products and services were up to your standards. We thank you for choosing Sofitel the Palm and we look forward to welcoming you back soon.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 26, 2017
Lovely hotel with great facilities, great food and great staff. It’s quite far away from the airport, malls and shops etc but taxis are cheap. Definitely recommend.
Comment from Hotel Management
Dec 26, 2017 by Guest Experience Team , Hotel Management
Dear Guest, Thank you for giving us excellent feedback on Expedia. We are extremely happy to learn that you have enjoyed all of our facilities and the services provided. We look forward to welcoming you back in Sofitel The Palm, Dubai. Sincerely, Guest Experience Team Sofitel The Palm Dubai
5 out of 5
Recommended
for Everyone
by A verified traveler from West Midlands

Fantastic Hotel

Posted Dec 25, 2017
All round brilliant hotel. You won’t be disappointed
5 out of 5
Recommended
for Everyone
by A verified traveler from London, UK

The best hotel on the Palm

Posted Dec 24, 2017
The hotel is as good as you wold expect from a 5 star hotel. Great staff, except the tourism agents which were unhelpful, great beach and swimming pool,great lounges and restaurants. Great interior and exterior design.
5 out of 5
Recommended
for Everyone
by A verified traveler from LONDON

Everything of a top end hotel but personalised

Posted Dec 21, 2017
Pros: Staff are excellent and looked after me very well.
Cons: The wifi speed should be higher.
Location: You are at the Palm and it is easy to take a taxi or Limousine to all attractions in Dubai. Suggest do a Desert safari.
I have been to Dubai before but never stayed at the Palm before. This time, the choice of staying at the Sofitel Palm proved absolutely right. The hotel has everything of quality including swimming pool and variety of restaurants that you would expect in top end hotels. That has become quite standard and does not impress me very much. What I really enjoyed is the personal attention paid by Sofitel staff which made the stay unique and personalised. Some staff names to mention - Sarah of Guest relations for looking after our stay and sorting the suite quickly; Ludovic and his team Jignesh, Roshan and Janine at the Manava restaurant who ensured a perfect breakfast experience and Mae from housekeeping who made sure the suite 3102 was in perfect condition all the time. Well done Sofitel; I will return.
Comment from Hotel Management
Dec 26, 2017 by Guest Experience Team , Hotel Management
Dear Guest, Warm greetings from Sofitel The Palm Dubai! Thank you for taking the time to share your feedback following your recent stay with us. It gives us great pleasure to know that you had a pleasant and satisfactory experience and our products and services were up to your standards. On the other hand, we would like to acknowledge the point related to the Wi-Fi service that did not fully meet your expectations and it will be shared with our IT team for immediate improvement to better serve our future guests. We thank you for choosing Sofitel the Palm and we look forward to welcoming you back soon. Sincerely, Guest Experience Team Sofitel The Palm Dubai
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 16, 2017
Had a fantastic stay here at the hotel. Facilities are excellent and staff were so helpful and friendly.
Comment from Hotel Management
Dec 19, 2017 by Guest Experience Team , Hotel Management
Dear Guest, Thank you for giving us excellent feedback on Expedia. We are extremely happy to learn that you have enjoyed all of our facilities and the services provided. We look forward to welcoming you back in Sofitel The Palm, Dubai. Sincerely, Guest Experience Team Sofitel The Palm Dubai
5 out of 5
Recommended
for Everyone
by A verified traveler from Brooklyn, NY

Fabulous!!!!!

Posted Dec 12, 2017
This is one of the best resorts!!!!!! We really enjoyed our vacation here in Dubai. Will definitely come back
Comment from Hotel Management
Dec 19, 2017 by Guest Experience Team , Hotel Management
Dear Guest, Thank you for giving us excellent feedback on Expedia. We are extremely happy to learn that you have enjoyed all of our facilities and the services provided. We look forward to welcoming you back in Sofitel The Palm, Dubai. Sincerely, Guest Experience Team Sofitel The Palm Dubai
5 out of 5
Recommended
for Everyone
by A verified traveler

Amazing hotel with exceptional staff.

Posted Dec 12, 2017
We were only here for a quick weekend visit, but even during this short stay found the hotel and its' staff to be exceptional. The rooms are large, comfortable and well equipped and the staff couldn't do enough to be helpful at all times. Overall a fabulous experience.
Comment from Hotel Management
Dec 19, 2017 by Guest Experience Team, Hotel Management
Dear Guest, Thank you very much for choosing Sofitel The Palm , for your recent stay in Dubai. We would also like to thank you for your positive Hotel review on Expedia! We are happy to read that you have enjoyed your stay and that everything met your expectations! Your comments have been shared with our team members and they are so proud of themselves to know that their service met your entire satisfaction. We hope to welcome you again in the near future for another Magnifique experience. Sincerely, Guest Experience Team Sofitel The Palm, Dubai
5 out of 5
Recommended
for Everyone
by A verified traveler from London, UK

Excellent Palm Hotel

Posted Dec 11, 2017
Great amenities, very friendly and helpful staff, excellent pools and away from downtown! Stayed a number of times, always impressed....good restaurants, and very good service across the resort
Comment from Hotel Management
Dec 19, 2017 by Guest Experience Team , Hotel Management
Dear Guest, Warm greetings from Sofitel The Palm Dubai! Thank you for taking the time to share your feedback following your recent stay with us. It gives us great pleasure to know that you had a pleasant and satisfactory experience and our products and services were up to your standards. We thank you for choosing Sofitel the Palm and we look forward to welcoming you back soon. Sincerely, Guest Experience Team Sofitel The Palm, Dubai