Ratings based on 952 Verified Reviews

4.6 out of 5
95% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.8 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Lovely hotel

Posted Sep 19, 2017
Really nice hotel in a good location. The service was amazing and staff very friendly.
5 out of 5
Recommended
for Everyone
by A verified traveler

Brilliant hotel for everything

Posted Sep 17, 2017
Myself and husband spent our honeymoon at Sofitel The Palm Resort. It was everything we need after our wedding. We would recommend this hotel to everyone. The staff were so helpful, kind and considerate. We had a standard room but there was nothing standard about it - the room was amazingly decorated and very clean. We are at the resort 3 nights - was not disappointed, would especially recommend the sea food restaurant (which I can't spell and wouldn't want to try). The other night we spent out of the resort but the staff were fantastic helping us organise transportation into the city. Over all I would give this hotel 11/10 and well worth it.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 14, 2017
We had a fantastic time staying at the hotel. Hotel, food and staff were excellent. The staff can not do enough for you. We would definitely stay here again and would highly recommend anyone booking a holiday to Dubai to as well.
Comment from Hotel Management
Sep 18, 2017 by Guest Experience Team, Hotel Management
Dear Guest, Thank you for taking the time to share your feedback following your recent stay with us. It gives us great pleasure to know that you had a Magnifique experience and our products and services were meeting your expectations.We thank you for choosing Sofitel the Palm and we look forward to welcoming you back soon. Magnifique Regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from saudia Arabia,Jeddah

Posted Sep 12, 2017
It was a good decision for me and my family to choose this hotel, This definitely added to the excellent service of the staff,I will definitely recommend this hotel to friends and family, and I’m sure I’ll be back on my next vacation.
Comment from Hotel Management
Sep 13, 2017 by Guest Experience Team Sofitel The Palm Dubai, Hotel Management
Dear Valued Guest, Thank you very much for giving us excellent feedback on Expedia. We are extremely happy to learn you enjoyed all of our facilities and the service provided by our friendly and aattentive ambassadors . We are looking forward to welcoming you back at Sofitel The Palm, Dubai in the very near futute. Sincerely,
5 out of 5
Recommended
for Everyone
by A verified traveler from dubai

Posted Sep 4, 2017
Excellent hotel to stay I recommend to all my friends
Comment from Hotel Management
Sep 4, 2017 by Guest Experience Team Sofitel The Palm, Dubai, Hotel Management
Dear Guest, Thank you for giving us excellent feedback. We are extremely happy to learn you enjoyed all of our facilities and the service provided. We thank you for choosing Sofitel the Palm and we look forward to welcoming you back soon. Sincerely,
4 out of 5
Recommended
for Everyone
by A verified traveler from London

Very nice hotel

Posted Aug 31, 2017
Very good hotel on the palm with a beach and spa. Good for families as well as couples. Very quiet also. In terms of location, this hotel is more towards the end of the palm (after Atlantis) so just getting out from the palm took us 20 minutes (no traffic). If you are looking for a place more city/downtown this isn't for you as getting to the Dubai mall will take you 30 minutes by car. Staff at the hotel were extremely helpful and always offering assistance, I had no negative experience during my 7 day stay. Facilities were very clean and comfortable. Again, staff would always ask if we needed anything and always on hand to help. Food is amazing but slightly pricey, we had breakfast buffet included in our package which was really nice except for the coffeee (but the in room nespresso machine makes up for that) Overall I would rate this hotel 9/10
Comment from Hotel Management
Sep 3, 2017 by Guest Experience Team, Hotel Management
Dear Valued Guest, Thank you for giving us excellent feedback on Expedia. We are extremely happy to learn you enjoyed all of our facilities and the service provided. We look forward to welcoming you back in Sofitel The Palm, Dubai. Sincerely, Guest Experience Team Sofitel The Palm Dubai
5 out of 5
Recommended
for Everyone
by A verified traveler from Beijing

Nice hotel with excellent service.

Posted Aug 31, 2017
It is close to beach, also have nice swimming pools. Good for family vacation. The staffs are very well trained and reach the high professional level. Hotel managed very well. Facilities are well maintained. Overall is the best for all the hotels stayed in this trip to Dubai and Abu Dhabi.
Comment from Hotel Management
Sep 3, 2017 by Guest Experience Team Sofitel The Palm Dubai, Hotel Management
Dear Guest, Thank you for giving us excellent feedback. We are extremely happy to learn you enjoyed all of our facilities and the service provided. We look forward to welcoming you back in Sofitel The Palm, Dubai. Sincerely,
5 out of 5
Recommended
for Everyone
by A verified traveler from southampton

Fab experience

Posted Aug 27, 2017
Everything about the hotel is amazing. Staff are friendly and couldn't do more for you. Great hotel will definitely come back!
Comment from Hotel Management
Aug 27, 2017 by Guest Experience Team , Hotel Management
Dear Valued Guest, Thank you for giving us excellent feedback on Expedia. We are extremely happy to learn you enjoyed all of our facilities and the service provided. We look forward to welcoming you back in Sofitel The Palm, Dubai. Sincerely, Guest Experience Team Sofitel The Palm Dubai
5 out of 5
Recommended
for Everyone
by A verified traveler from Northampton

Fantastic hotel!

Posted Aug 27, 2017
We stayed here for 2.5weeks and couldn't fault the hotel or staff. Restaurants were fantastic as too were the staff. Rooms were a great size with breathtaking views of the palm. Thank you Sofitel!
Comment from Hotel Management
Aug 29, 2017 by Guest Experience Team , Hotel Management
Dear Guest, Warm greetings from Sofitel The Palm Dubai! Thank you for taking the time to share your feedback following your recent stay with us. It gives us great pleasure to know that you had a pleasant and satisfactory experience and our products and services were up to your standards. We thank you for choosing Sofitel the Palm and we look forward to welcoming you back soon. Sincerely, Guest Experience Team Sofitel The Palm, Dubai
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 26, 2017
Best customer service from all employees. Excelente views. Very comfortable.
Comment from Hotel Management
Aug 27, 2017 by Guest Experience Team Sofitel The Palm Dubai, Hotel Management
Dear Guest, Thank you for giving us excellent feedback. We are extremely happy to learn you enjoyed all of our facilities and the service provided. We look forward to welcoming you back in Sofitel The Palm, Dubai. Sincerely,