Ratings based on 1,066 Verified Reviews

4.1 out of 5
82% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

Hip hotel. Great breakfasts and communal areas.

Posted Dec 21, 2016 on Hotels
We were surprised to find the main pool under renovation when we arrived last week for a 2 day stay. Apparently this was mentioned on the property's website, but Hotel.com neglected to mention it. The staff at the hotel was incredibly understanding however and generously offered to make up for the misunderstanding. They really went above and beyond our expectations and we look forward to visiting the hotel under optimum conditions. Shout out especially to Lucia who was so very helpful!
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Dec 15, 2016 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Posted Nov 18, 2016
Fantastic experience at this great desert hotel. enjoyed the pool the bars and the decorations
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Nov 14, 2016 on Hotels
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Nov 7, 2016 on Hotels
5 out of 5
by A verified traveler

Favorite hotel in Palm Springs

Posted Nov 3, 2016 on Hotels
Great stay, great staff, cool vibe- great for young couples
5 out of 5
by A verified traveler

Pool scene & music at the Ace

Posted Nov 2, 2016 on Hotels
The rooms have a beach theme with canvas on the walls. The decor is simple, with some vintage pieces & a radio, but it fits the Palm Springs vibe & everything is well-designed including the sink & counter separate of the bathroom that doubles as a little bar. There are plenty of outdoor fireplaces near rooms to have coffee or drinks at night. With weddings going on & suites with outdoor party patios, it can be noisy into the wee hours, but the pool scene with DJ is fun & the restaurant has great healthy breakfasts.
2 out of 5
by A verified traveler from US

We miss the splendor of the ACE from 3-5 years ago

Posted Oct 24, 2016
We'd been coming to the ACE once or twice a year for the past 5 years and we are quite sad with what it's become. Sadly, our shower was really gross. The white subway tile and grout had tons of mold and mildew built up and it wasn't a pleasant situation for showers. While there were 'No Smoking' signs up at the pool, lounge, and breakfast area-- people were constantly smoking. We never saw anyone from hotel staff, waiters, or security say anything to the many guests smoking in the pool, in the lounge area, or in the outdoor breakfast area. Super inappropriate for the families with children and expecting mothers we saw during our visit. Big bummer.
5 out of 5
by A verified traveler

Posted Oct 20, 2016 on Hotels
Hubby and I stayed here celebrating an anniversary! Really fun getaway...excellent food and drinks. Service was off the charts good, everyone was super nice and accommodating. Pool and hot tub were great. The rooms are pretty swanky, nothing super fancy but funky and fun! The crowd while we were there were young and hip. It was a little noisy (we were there mid-week), I would not recommend for a quiet romantic getaway. But for us it was perfect! Will be back for sure...would be perfect for a getaway with a group of friends!
3 out of 5
by A verified traveler

Posted Oct 13, 2016 on Hotels
Very dark hotel, bathroom was dirty