2 outdoor pools, sun loungers

Reviews of Ace Hotel and Swim Club

4 out of 5
Ace Hotel and Swim Club
701 E Palm Canyon Dr, Palm Springs, CA

Reviews

8.4

Very Good

Rating 10 - Excellent. 532 out of 1005 reviews" "
Rating 8 - Good. 253 out of 1005 reviews" "
Rating 6 - Okay. 119 out of 1005 reviews" "
Rating 4 - Poor. 58 out of 1005 reviews" "
Rating 2 - Terrible. 43 out of 1005 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

nancy, New York

Liked: Cleanliness
Stayed 3 nights in Mar 2024

10/10 Excellent

Terry

Liked: Staff & service
Stayed 2 nights in Mar 2024
Response from Ace Hotel & Swim Club on Mar 23, 2024
Hello and thank you for taking the time to leave us a review. We are happy to hear you enjoyed your stay and look forward to seeing you again in the future. Enjoy the start to your weekend!

6/10 Okay

Taleah

Traveled with group
Disliked: Staff & service
This property is way overpriced for the value. They don’t clean rooms unless requested, limited towels, no bellmen or valet, dirty property that needs a major facelift, chain link fences. It’s a 3 star hotel pretending to be way more upscale than it is. Huge disappointment
Stayed 3 nights in Mar 2024
Response from Ace Hotel & Swim Club on Mar 23, 2024
Good Morning Taleah,We are sorry you feel this way. We do clean rooms upon request and happy to do it every day if guests should choose to. We are just focused on leaving less of a foot print on our world today and trying to reduce waste as much as possible. Again when guests would like service just give us a ring or let our Front Desk team know at check in. Same goes for if you need help with getting some of your luggage to your room. We can always have someone assist but correct we do not have a bellman staff or offer valet as there is plenty of parking all around the property. We are excited about the upcoming renovations this summer and hopefully you will reconsider and join us in the future. Yes the fences are in place around both pools and the perimeter of the property for safety. Again we hope you change your mind as we would love to see you again.

4/10 Poor

Amy, Short Hills

Traveled with family
Liked: Amenities
Disliked: Property conditions & facilities
There was no “connection” so no TV for our entire stay (we were offered 2 drinks from their bar as compensation). There was no hot water on our last day. I asked for an adjustment to our bill and was told “she would check with her manager” and was never contacted. The room was dark, no full length mirror and bad lighting in the bath area. The bar and pool were groovy but nothing helps correct a cross country flight after a 2 and 1/2 mile hike with no warm water so I could not wash my hair and had to jump in to rinse off. I would not stay here again.
Stayed 3 nights in Mar 2024
Response from Ace Hotel & Swim Club on Mar 16, 2024
Morning Amy,We are sorry for the downed time on the TV's. This was an issue with the third party provider that we unfortunately could not resolve our selves while you stay with us. We can also have our team follow up with the Hot water issue.Thank you

8/10 Good

Robert

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Ace Hotel & Swim Club on Mar 9, 2024
Thank you Robert for the review and staying with us.

6/10 Okay

Moe

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Ace Hotel & Swim Club on Mar 9, 2024
Thank you Moe for taking the time to leave us a review and for joining us.

8/10 Good

Jacquelyn

Liked: Cleanliness, staff & service, property conditions & facilities
Thx
Stayed 1 night in Feb 2024
Response from Ace Hotel & Swim Club on Mar 2, 2024
Thank you Jacquelyn for taking the time to leave us a review and choosing to stay with us.

10/10 Excellent

Roylene

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great!
Stayed 1 night in Feb 2024
Response from Ace Hotel & Swim Club on Feb 24, 2024
Your Great Roylene!!!Thank you for staying with us and for the review. We truly appreciate it.

10/10 Excellent

renee pamela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Ace Hotel & Swim Club on Feb 24, 2024
Thank you Renee for the review and for joining us. Have a great weekend.

6/10 Okay

Ryan

Traveled with group
Liked: Staff & service, amenities
Disliked: Cleanliness
The pools and hot tub were nice, but for the price I paid for my room, it was not worth it. The room was also never once cleaned or attempted to be cleaned while we were in it. Ran out of toilet paper and towels and had to go ask for them. Our trash was also overflowing from not being emptied.
Stayed 3 nights in Feb 2024
Response from Ace Hotel & Swim Club on Feb 17, 2024
Morning Ryan and thank you for taking the time to leave us feedback. Sorry to hear you feel this way and we do provide service upon request in terms of Housekeeping. Always happy to honor it and or if your a long stay over to add additional days of service.

2/10 Terrible

melina

Stayed 4 nights in Feb 2024
Response from Ace Hotel & Swim Club on Mar 23, 2024
Morning Melina and thank you for leaving us a review. We are sorry to see this and would be happy to learn more should you like to connect with us so we may seek to understand and resolve for you.Thank you

6/10 Okay

Gevorg

Traveled with group, Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
No room service if you are not staying 3 or more nights. We stayed 2 nights and asked to come change our towels and beds the receptionist refused it saying you need to stay 3 or more nights to have that service. And it’s not a cheap place to stay. We paid $1150 for 2 nights per 1 room!
Stayed 2 nights in Feb 2024
Response from Ace Hotel & Swim Club on Feb 10, 2024
Hi Gevorg,Thank you for the feedback and happy to address this with our team. We do offer daily service upon request and this should have been honored for you. I am sorry this affected your experience with us and we appreciate you choosing to stay with us. We certainly hope to host you again in the future. Thank you

10/10 Excellent

Rena

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Ace Hotel & Swim Club on Jan 23, 2024
Thank you Rena for taking the time to leave us a review and hope to see you again in the near future.

10/10 Excellent

Sasha

Stayed 1 night in Dec 2023
Response from Ace Hotel & Swim Club on Dec 23, 2023
Thank you Sasha for taking the time to leave us a review and for choosing to stay with us. we hope to see you again in the future.

2/10 Terrible

Ulrike

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Ace Hotel & Swim Club on Dec 23, 2023
Thank you Ulrike for taking the time to leave us some feedback and for choosing to stay with us.

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Ace Hotel & Swim Club on Dec 16, 2023
Thank you Benjamin for taking the time to leave us a review and we hope to see you again in the future.

6/10 Okay

Evan

Liked: Cleanliness, room comfort
Skip It.
The ACE is really just a motel in need of a fresh coat of paint and some earplugs. The rooms are good-sized, the beds are comfortable, and the staff are friendly. But if you're looking to relax in the desert, this isn't the place. Music plays all day and night outside around the pool, and you can hear it in the rooms with all the doors closed. The service carts are also loud, and you can hear those at 7am as they go down the hall. Not a great wakeup call. The water pressure in the showers is miserable. And some teenagers hang out and do drugs in the parking lot every night, so be careful when you come back from your dinner and parties.
Stayed 3 nights in Nov 2023
Response from Ace Hotel & Swim Club on Dec 10, 2023
Good Morning Evan,Sorry to hear that you did not enjoy your stay with us. Depending on the day of the week yes we will have a lot going on with in house artist and music but some of the other items we can certainly work on. We will also have our security team be on the lookout for suspicious behavior as we have not had any incidents but thank you for sharing.

4/10 Poor

hansel

Business traveler
Disliked: Property conditions & facilities, room comfort
Grumpy Stay
Rooms are tired … was kept up all night with a wedding event … was never provided with alternate room or forewarning … bad sleep
Stayed 1 night in Dec 2023
Response from Ace Hotel & Swim Club on Dec 10, 2023
Good Morning Hansel,We are sorry to hear of this and will provide feedback for operations team. Ideally would have love to been able to relocate you in this situation but we may have been sold out that weekend. Thank you

10/10 Excellent

Corby

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Ace Hotel & Swim Club on Dec 10, 2023
Thank you for taking the time to leave us a review Corby.

8/10 Good

Carole

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the most dog friendly hotels I've ever stayed at. Loved the little dog park area and the many, many dogs running around. We had a room with an adorable patio right by the pool. If it were summer it would have been the perfect location. Overall the area around the hotel is a little sparse but it's quiet and seemed safe. Would stay again.
Stayed 2 nights in Nov 2023
Response from Ace Hotel & Swim Club on Dec 2, 2023
Morning Carole,Happy to hear you had such a good time and we love our four legged friends! Always happy to have the whole family stay with us:)

8/10 Good

Dania

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Ace Hotel & Swim Club on Dec 23, 2023
Thank you Dania for leaving us a review and for choosing to stay with us. Wishing you Happy Holidays as we close out the year.

10/10 Excellent

Shuko

Traveled with group, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay with my family and friend’s family with a dog! There is very dog friendly
Stayed 2 nights in Nov 2023
Response from Ace Hotel & Swim Club on Nov 25, 2023
Hi Shuko,Glad to hear you had such a great time and little ones with 4 legs are always welcomed here on property:)

10/10 Excellent

MARTA, INDIANAPOLIS

Stayed 1 night in Nov 2023
Response from Ace Hotel & Swim Club on Dec 16, 2023
Thank you Marta for the review and for choosing to stay with us.

10/10 Excellent

Adam

Liked: Cleanliness, property conditions & facilities, room comfort
Lovely stay
Lovely stay at the ace hotel. Good food and the drinks were great, we had brunch, lunch and dinner at the hotel /kings highway. We asked for a late check out but we’re denied as the hotel was “too busy” - it really wasn’t busy but the receptionist seemed as mean as a snake. They don’t clean rooms unless you call up and ask- even then they might forget to. Despite all this we had a great stay and would return.
Stayed 5 nights in Nov 2023
Response from Ace Hotel & Swim Club on Nov 25, 2023
Morning Adam,Thank you for taking the time to leave us feedback. We can certainly share with the team in order to be more friendly at the front and sorry we came of as a snake but truly not our intention. Look forward to having you join us again in the future.

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Fun pool
Stayed 1 night in Nov 2023
Response from Ace Hotel & Swim Club on Nov 18, 2023
Thank you Charles for leaving us a review and we hope to see you again in the future.

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Ace Hotel & Swim Club on Nov 18, 2023
Thank you Nicole for leaving us a review and we hope to see you again in the future.

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it!! Can’t wait to go back.
Stayed 3 nights in Oct 2023
Response from Ace Hotel & Swim Club on Nov 4, 2023
Thank you so much Alexandra for staying with us and loved that you loved it!

6/10 Okay

Bri

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
The rooms have a bad smell you cant get rid of. And the reason they dont have many photos of the King Suite is because it doesnt look good.
Stayed 4 nights in Oct 2023
Response from Ace Hotel & Swim Club on Nov 4, 2023
Good Morning Bri,Thank you for taking the time to leave us feedback. We are always happy to review opportunities with our property team in order to better the experience for our guests. We are also in the planning phase for next year with renovations continuing throughout the property as well. We do hope to see you again in the future and once more thank you for taking the time to give us some feedback.

10/10 Excellent

Gabriella

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Ace Hotel & Swim Club on Oct 28, 2023
Thank you Gabriella for the review and for choosing to stay with us. We hope to see you again in the future.

8/10 Good

Tess

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Ace Hotel & Swim Club on Oct 28, 2023
Thank you Tess for the review and for choosing to stay with us.

10/10 Excellent

David

Stayed 1 night in Oct 2023
Response from Ace Hotel & Swim Club on Nov 18, 2023
Thank you David for leaving us a review and we hope to see you again in the future.

4/10 Poor

Avi

Stayed 1 night in Oct 2023
Response from Ace Hotel & Swim Club on Oct 21, 2023
Hi Avi,Thank you for staying with us and for taking the time to leave us feedback.

8/10 Good

Amber

Liked: Cleanliness, staff & service, property conditions & facilities
Cost for food and beverages have sky rocketed which is a huge bummer. Otherwise all is good this place is a institution
Stayed 3 nights in Sep 2023
Response from Ace Hotel & Swim Club on Oct 21, 2023
Morning Amber,We appreciate the time in leaving us feedback and glad to hear for the most past you enjoyed your stay with us. We are always looking for new ways to better the experience for our guests and appreciate the feedback on the F&B cost. We do hope to see you again in the future. Thank you

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Chill vacation (minus one thing)
We had a really nice trip. The only off putting thing was that now they do not come and tidy your room daily. It’s normally such a nice treat to come back to the room and have a made bed. For its price it hat should be included or now that Covid is over be reinstated. No need to save cost here.
Stayed 3 nights in Oct 2023
Response from Ace Hotel & Swim Club on Oct 21, 2023
Morning Traveler,Thank you for taking the time to leave us feedback and for choosing to stay with us. Although we do not provide daily service any longer guests can request for service through our front desk. We also will automatically service the room on the 3rd for those joining us for a long stay over. We are always happy to hear of opportunities and will do all we can to create a great experience for our guests. We do hope to see you in the future again.Thank you

10/10 Excellent

Anthony

Stayed 1 night in Oct 2023
Response from Ace Hotel & Swim Club on Nov 4, 2023
Thank you Anthony for staying with us and taking the time to leave us a review.

10/10 Excellent

Jared

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed my stay.
Stayed 1 night in Oct 2023
Response from Ace Hotel & Swim Club on Oct 14, 2023
Hi Jared,Thank you for joining us and taking the time to leave us a review. We hope to see you again in the future:)

10/10 Excellent

Gabriela

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel for our short stay. Nicely renovated rooms with high end amenities and good on-site bar/diner options. Would stay again!
Response from Ace Hotel & Swim Club on Oct 7, 2023
Hi Gabriela,Thank you for choosing to stay with us and for taking the time to leave us feedback. We look forward to your next visit down the road.

10/10 Excellent

Ayse

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing relaxing experience with lovely staff working very hard to make one’s stay enjoyable
Stayed 1 night in Sep 2023
Response from Ace Hotel & Swim Club on Sep 30, 2023
Hi Ayse,We are happy to hear you had a great stay with us and thank you for taking the time to leave us feedback.

10/10 Excellent

Cecilia

Stayed 1 night in Sep 2023
Response from Ace Hotel & Swim Club on Sep 30, 2023
Thank you Cecilla!

4/10 Poor

Rod

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service
It was nothing special, most of the staff weren’t that friendly, pretentious hipsters would sum them up. Over rated and over priced
Stayed 5 nights in Aug 2023
Response from Ace Hotel & Swim Club on Sep 30, 2023
Morning Rod,We are sorry to hear of the lack of friendliness from our team and happy to pass this feedback to all. Thank you for choosing to stay with us and for taking the time to leave us feedback.

8/10 Good

Geneva, Los angeles

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Stayed 1 night in Sep 2023
Response from Ace Hotel & Swim Club on Sep 30, 2023
Thank you for staying with us Geneva.

10/10 Excellent

Joshua

Stayed 1 night in Aug 2023
Response from Ace Hotel & Swim Club on Sep 16, 2023
Thank you so much Joshua and happy to hear you had a great time with us. We appreciate you taking the time to leave us feedback and for staying with us.

4/10 Poor

CATHLEEN

Stayed 1 night in Sep 2023
Response from Ace Hotel & Swim Club on Sep 9, 2023
Hi Cathleen,Thank you for taking the time to leave us feedback and for choosing to stay with us.

10/10 Excellent

Timothy

Stayed 1 night in Sep 2023
Response from Ace Hotel & Swim Club on Sep 9, 2023
Thank you Timothy for the feedback and for staying with us!

2/10 Terrible

Guadalupe

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The entire pool area was filthy and filled with flies. Trash was everywhere all the cushions are stained and the lounge chairs damaged. The entire hotel is rundown. The guest in other rooms party so much that it is impossible to rest.
Stayed 1 night in Sep 2023
Response from Ace Hotel & Swim Club on Sep 4, 2023
Good Morning Guadalupe,Thank you for taking the time to leave us feedback and we are sorry these items impacted your stay. We will work with property team in order to address and we do hope to see you again in the future.

6/10 Okay

Teniese

Traveled with group
Liked: Staff & service
Pool was super dirty! Didn’t even seemed liked they skimmed it . Even dirtier than a vegas pool party water. Probably would stay somewhere else next time
Stayed 2 nights in Aug 2023
Response from Ace Hotel & Swim Club on Sep 2, 2023
Morning Tenise,We are sorry this impacted your stay. We did have 2 of our 3 filertering systems go down during your stay causing the pool to look murky. Vendors will be out this weekend to make repairs that will resolve the murkiness issue with the pool. We do hope to see you again and please let us know if we can ever be of further assistance.Thank you

10/10 Excellent

Luke

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love Ace! We enjoy the retro theme and classic feel of the property! Always excited for the annual trip! They always impress us with great food and unique surprises of a birthday trip! Thank you staff you're alway professionals, and the Wednesday meatloaf is the best in the world!
Stayed 2 nights in Aug 2023
Response from Ace Hotel & Swim Club on Sep 2, 2023
Hi Luke,We always love having you all join us. Happy to share this with the team as it will definitely put a smile on their face. We look forward to your next visit and thank you always for the support!

10/10 Excellent

Lisa, Huntington Beach

Traveled with family and small children, Traveled with family
Liked: Cleanliness
Loved the bohemian vibe. VERY comfortable beds. Large , comfortable room with 3 beds in it. What a great idea to have the curtains at each twin bed.
Stayed 3 nights in Aug 2023
Response from Ace Hotel & Swim Club on Sep 2, 2023
So happy to hear Lisa and thank you for taking the time to leave us feedback!

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always a pleasure
Ace remains our favorite spot in PS. We love to book a downstairs with a private patio room. The food is always great and the vibe is fun but relaxed. Gorgeous sunsets.
Stayed 3 nights in Aug 2023
Response from Ace Hotel & Swim Club on Aug 26, 2023
Hi Shannon,Thank you for joining us and for taking the time to leave us feedback. We look forward to you're next visit!

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Ace Hotel & Swim Club on Aug 26, 2023
Hello,Thank you for joining us and taking the time to leave us feedback. we look forward to you're next visit.