Ratings based on 683 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
80% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
2 out of 5
by A verified traveler from Los Angeles

Horrible Air Conditioning...no wireless connection

Posted Jul 9, 2016
Pros: Friendly, helpful staf
Cons: See above
I was never able to get online in Rm. 426 using the Best Western "wireless" system, even with a desk person who came to my room to try, unsuccessfully himself. The air conditioner had a sign where the controls had been originally that said, "this unit is controlled from a remote location". There was a thermostat on the wall that never lowered the room temp under 78. That's fine for people who live here and 90% of whom also use ceiling and floor fans. It was so hot in my room that I called the front desk at 1-2 AM, unable to sleep. The lady at the desk was very nice but her suggestion was move everything to another room instead of sleeping in the one I had been assigned. She also said I could try finding the reset button, pushing it and seeing if that helped. NOTHING helped. Terrible stay and my only positive is that I only needed the room for one night. This Best Western is definitely not my ''Best' hotel stay.
4 out of 5
by A verified traveler from Napa

Comfortable hotel away from the noise of downtown.

Posted Jun 23, 2016
Pros: Good location. Good air conditioning. Nice pool. Decent breakfast.
Cons: The walls in the bathroom were a little old looking yet clean. Limited parking-one night I had to park in the front driveway.
Location: 1 1\2 hours from Salvation Mountain. 1 hour from Joshua Tree Nat'l Park. Lovely art museum in town.
Comfortable stay for 9 nights. Polite housekeeping ladies. Nice, secluded pool with plenty of space. Near downtown and other amenities.
4 out of 5
by A verified traveler from Los Angeles

Nice cozy hotel, not too far from downtown strip

Posted Jun 18, 2016
Check-in and check-out were quick and easy, staff was friendly, room was clean, cozy, and very quiet! I was afraid it was going to be too noisy being in between two rooms in around a few others in a cul de sac type of hall, but it was extremely quiet. Room was clean and comfortable. Would definitely stay there again.
3 out of 5
by A verified traveler from los angeles, ca

Good for the price

Posted Jun 11, 2016
Staff was very nice and attentive. The room was very clean and stocked. My only complaint would be that you can't control the AC unit in the room. I know it's meant to conserve energy and such, but it was 115 degrees when we were there and the room was still super stuffy! Even a ceiling fan would have helped a ton.
5 out of 5
by A verified traveler from HONG KONG

位置很好, 房間舒適, 員工很友善, 早餐很好

Posted Jun 1, 2016
Pros: 位置很好, 房間舒適, 員工很友善, 早餐很好
位置很好, 房間舒適, 員工很友善, 早餐很好
2 out of 5
by A verified traveler from W, AZ.

Posted May 31, 2016
Hotel Room was OK, but the hotel was not handicapped friendly, there was a small service elevator you could use if the employees were not using it. The halls were very narrow, and when the maids cart was in the hall It was impossible to get past it in a walker. The free breakfast was at the pool, but no one told me there was a set if steps to get to it, Impossible in a walker. The room must not been cleaned very well, as we went to put our things in the dresser we found a computer left by the previous people. we notified front desk and they came and got it.
4 out of 5
by A verified traveler from West Point, VA

Nice place. Would stay there again!

Posted May 30, 2016
Pros: Convenient location, cleanliness, breakfast and friendly staff!
Cons: Floors!
Location: Oh, goodness...great proximity to everything!
Only problem was that we were on the ground floor (two weeks). I think the laminate floor was the reason we seem to have had an elephant staying on the floor above us for a few days. Then, we had someone who seemed to walk around at all hours of the night. I will definitely book a 3rd floor room next time. Otherwise, everything was wonderful, and we will book there again. :-)
3 out of 5

This traveler left a rating score only Posted May 26, 2016 on Hotels
4 out of 5
by A verified traveler

Posted May 25, 2016 on Hotels
The bed was comfortable and the bathroom was roomy. The staff was helpful and friendly.
3 out of 5
by A verified traveler

Posted May 22, 2016
The general appearance of the facility and the pool was much less attractive that what I viewed on the web page when I booked this location.