Ratings based on 209 Verified Reviews

They paid and stayed. We double-checked.
3.0 out of 5
60% of guests recommend
3.1 Room cleanliness
3.6 Service & staff
3.0 Room comfort
2.7 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
1 out of 5
by A verified traveler

People can watch your room through window

Posted Sep 23, 2016
Pros: There is spa.
Cons: They could've describe more about the room, not just simply stating "Mountain View" because it is not.
It says it's "Mountain View" but it is actually "Walk Way View". I booked here for my family vacation but I had to close the window whole time because the view in front of my room was walk way. I felt really bad for my family because we couldn't enjoy the nice Mountain View that I booked originally on such a nice weekend. I wanted to relax in the room but people walk outside could directly look at me. I felt very insecure and uncomfortable. Even if it was one night stay, they could've change the room but did not do any action.
3 out of 5
by A verified traveler

Posted Sep 14, 2016
Couldn't change TV channels or even turn TV off. Told the desk and left for the day. When we returned TV was still on. Called desk again and finally someone came and fixed it so it worked.
4 out of 5
by A verified traveler from Yucca Valley, Ca.

Great place, Great Time

Posted Sep 4, 2016
Pros: Nice people, Great staff, You will love the water. Many Spas, large pool. Try it, you may like it. { You Will.. Trust Me...}
Cons: Turn the D M AC on... Could use a TV guide. Could be Free LOL
Location: Great food very close
Started very bad, got there, someone had not set AC. 90+ in room. Took 2 hrs. to cool down. Was ready to leave, but glad we did not. The rest was Great.
1 out of 5
by A verified traveler from Orange couty, ca

Terrible experience

Posted Aug 29, 2016
Terrible experience, my horror started yet on the way to the hotel , on the have way to the hotel they called me and said that I should stop and turn around because they don't have a room for me but I made a reservation two weeks ago and paid in full the expensier room they have name poolside ( paid $172,46! Per night) so I made the decision go there and see what's going on when we came of course they said oh no we don't have that room which you ordered and will place you anywhere what we have left , my husband have a bad arthritis that's why I paid a lot bur that room where close to the pool area and he does not have to walk a lot the room they put me in was too far and cost only $109 so for now my card charged $172, we stayed in the room which cost only $109 nobody made any phone calls or apologies hotel workers sounds like I own something for them, overall bad experience hotel is very old pool area very crowd when you paying $172 per night and somebody come out for the day for $3 ( you don't have to stay at the hotel you can come out just for the whole day and you're paying only three box and you using everything same as the people who paid a lot of money ) so a family with 10 kids occupied all pools so there is no place for you to swim and relax . owner needs to take this for his consideration , of course I'm not gonna leave it like that I already called my credit card and dispute the charge !
3 out of 5
by A verified traveler from banning

Posted Aug 29, 2016
It my ok lol I guess but didn't like how all the pool had worm water..
5 out of 5
by A verified traveler from yucca valley

2 nights wad perfect staff was excellence

Posted Aug 12, 2016
Excellent stay room was clean and comfortable.staff was excellent .food at the reseraunt was deliouse
4 out of 5
by A verified traveler from San Diego, CA

Love the karaoke

Posted Aug 10, 2016
The hotel could use an update, but the staff is wonderful and I enjoy Karaoke nights.
5 out of 5
by A verified traveler

Posted Jul 26, 2016
One of my favorite places for many years. Very relaxing and enjoyable.
1 out of 5
by A verified traveler from LA

Posted Jul 20, 2016
Pros: AC, clean bed, Glass sliding doors did mute the courtyard noise. This place could be the best vacation spot near LA
Cons: I have been here many times in the past and unfortunately it has been getting worse each time. Even the last time the management thought my comments w
Location: living desert zoo, lots of dining options near and around palm springs
I have been here many times in the past and unfortunately it has been getting worse each time. Even the last time the management thought my comments were funny. There was smoking all over the pools deck area. with the employees walking by smokers and not enforcing the no smoking policy. There were roaches all over the room, not only in the bathroom but also throughout the room. There was clogged drain in the shower/tub. The glass sliding door didn't work, unsafe. there was water damage on the ceiling in the bathroom above the shower, yuck. and the 7 pools were cloudy/dirty. And there was no hot water Jacuzzis maybe kid friendly lukewarm?
1 out of 5
by A verified traveler from los angeles

roaches and pot smoke

Posted Jul 20, 2016
Pros: decent food in the café. AC worked great. clean bed,
Cons: I have been here many times in the past and unfortunately it has been getting worse each time. Even the last time the management thought my comments w
Location: we went to the desert zoo
I have been here many times in the past and unfortunately it has been getting worse each time. Even the last time the management thought my comments were funny. There was smoking all over the pools deck area. with the employees walking by smokers and not enforcing the no smoking policy. There were roaches all over the room, not only in the bathroom but also throughout the room. There was clogged drain in the shower/tub. The glass sliding door didn't work, unsafe. there was water damage on the ceiling in the bathroom above the shower, yuck. and the 7 pools were cloudy/dirty. And there was no hot water Jacuzzis maybe kid friendly lukewarm?