Outdoor pool, pool umbrellas, sun loungers

Reviews of Desert Lodge

2 out of 5
Desert Lodge
1177 S Palm Canyon Drive, Palm Springs, CA

Reviews

4.6
Rating 10 - Excellent. 87 out of 910 reviews" "
Rating 8 - Good. 108 out of 910 reviews" "
Rating 6 - Okay. 134 out of 910 reviews" "
Rating 4 - Poor. 159 out of 910 reviews" "
Rating 2 - Terrible. 422 out of 910 reviews" "

4.8/10

Cleanliness

5.8/10

Staff & service

4.6/10

Amenities

4.0/10

Property conditions & facilities

4.2/10

Eco-friendliness

Reviews

2/10 Terrible

Alan

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was dirty bedding on one of the beds, under the beds had not been cleaned in what looked like forever, and I’m not sure when it was last updated. I don’t recommend staying there.
Stayed 4 nights in Mar 2024

2/10 Terrible

Tristen

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
DO NOT BOOK HERE by far the worst experience ever. The room smelled terrible. Bed mattresses were completely yellow and stain covered, lights did not work, and the condition of the restroom was horrendous. Do not be fooled by the price. Completely disgusting.
Stayed 1 night in Mar 2024

2/10 Terrible

Steven

Disliked: Cleanliness, amenities, property conditions & facilities
The staff was friendly enough but the other guests were awful. For several hours in the middle of the night there was a crazy women yelling and fighting with other guests who were trying to shut her up. The room was disgusting...rusted out mini fridge, mold where the vanity met the backsplash. Mold on the telephone. The window AC unit's filter was replaced with old dirty sponges. Luckily the bed sheets were clean and the rug appeared to be new. The lamp had no shade on it. One of the two chairs was broken and they were both too dirty to set anything on.The hit tub was half empty and filthy. I slept for about an hour because i was so uneasy.
Stayed 1 night in Mar 2024

2/10 Terrible

Charlotte

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
most uncomfortable bed I have ever slept on. unsafe neighborhood run down motel
Stayed 1 night in Mar 2024

6/10 Okay

wilson

Business traveler, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
It was assigned a room were clearly people used to smoke. Staff was friendly but that does not compensate the dirt and the smell... they cleaned the A/C but that is not something you should ask! it should come but default! same with the room, it was changed but why was a dirty room with smoke smell assigned in the first place?
Stayed 4 nights in Mar 2024

4/10 Poor

Matthew

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 4 nights in Mar 2024

10/10 Excellent

Grant

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly and very accomidating
Stayed 7 nights in Mar 2024

2/10 Terrible

Sandra

Disliked: Cleanliness, property conditions & facilities
The room was horrible. It was dirty and the mirror was so damaged I could not see myself in it. Please have someone from Expedia conduct a visit of this facility. It was so bad that we only stayed there one night. Fortunately we were refunded the cost of the two nights we had booed. We’re so upset with this horrble experience that we won’t use Expedia again,
Stayed 3 nights in Mar 2024

6/10 Okay

Conny

Liked: Staff & service
Needs cleaning
Stayed 2 nights in Mar 2024

2/10 Terrible

stephanie

Traveled with group
Disliked: Cleanliness, property conditions & facilities
Dirty and poorly maintained
Stayed 2 nights in Mar 2024

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a very pleasant stay. After a complaint about the room first assigned, the owner reassigned my room and everything was as nice as could be. This is economy accommodation, so don't expect great luxury, but it is well worth the money, and there are some elegant touches, such as the tiles in the bathroom.
Stayed 1 night in Mar 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Super easy going and kind.
Stayed 8 nights in Feb 2024

4/10 Poor

Ruben

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Room dirty, specially restroom and in need of Maintenace
Stayed 1 night in Feb 2024

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service
Good service
Stayed 2 nights in Feb 2024

6/10 Okay

Franiel

Traveled with partner
Disliked: Amenities, property conditions & facilities
Though it seems as if they clean the rooms well, the hotel is pretty run down. Bathroom door had no door knob and instead had a towel shoved in the hole where the knob belonged. Also wouldn’t close properly. Felt a bit unsafe seeing the kind of guests that stay there. Then again with those very low prices, you get what you pay for.
Stayed 2 nights in Feb 2024

2/10 Terrible

Norma

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Pictures online are deceiving. The sheets were dirty and it had broken windows. I went with my children for a cheer competition and it was full of homeless people. The room was in poor conditions. Never going back.
Stayed 2 nights in Feb 2024

2/10 Terrible

Gabriel, Simi Valley

Disliked: Amenities
Gross gross gross no phone in the room no nothing lampshades were yellow 2 cockroaches in the bathtub no shampoo only small little packets holes in the wall WiFi was horrible no tv half the night do not book here
Stayed 1 night in Feb 2024

2/10 Terrible

Krista

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room had never been cleaned, ever. Mold, stains, food in the drawers, hair clumps of many different colors clumped in different places of the bed, within the sheets. The tumble weeds of hairs had ‘crumbs’. Flooring peeled up, toilet paper shoved in the crack of the connecting room. Cords dangling. Everything dusty. Less than a 20 sheets on the toilet paper roll. Make up stains on the wash clothes and hairs, stains on the towel. Chairs and bedding and anything else in this room was filthy. My boyfriend and I did not stay the night here, we did not feel safe or comfortable enough to even lay in the bed fully clothed. One bed rolled away from the wall. Mattress covered in piss stains and brown stains. Floor had dirt, sand and who knows what else every where. Even the soap unopened had soap residue on it. We left after 10 minutes max. Non refundable. Didn’t even get the room we prepaid for. And we called in advance to confirm the availability. Either way. Not worth it. Please save yourself. I took lots of pictures of the horror before my eyes. Did not stay long enough to watch any cockroaches or mice. But behind the building is a lot of broken and disgusting mattresses. Don’t do it! Cheap is not everything! There is a reason. Safety comes first
Stayed 1 night in Jan 2024

10/10 Excellent

Iris

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice staff and very comfy accomodations
Stayed 1 night in Jan 2024

2/10 Terrible

Amanda

Stayed 1 night in Jan 2024

6/10 Okay

Bruce

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Needs updating.
Stayed 1 night in Jan 2024

4/10 Poor

Brady

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
This place should be condemned. Old, dirty, small, seedy. Never going back.
Stayed 3 nights in Jan 2024

2/10 Terrible

Oscar

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was filthy. The bathtub was clogged and water would not drain. Toilet had a noisy leak all night. Told the hotel manager but he said he just got the property. We needed a place to sleep for our children so we stayed that night after a late check in, but we checked out early next morning and demanded a refund for the night we did not stay. They refused.
Stayed 2 nights in Jan 2024

2/10 Terrible

Ashely

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

Ashely

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

Kate

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I checked in but did not have a good feeling and ended up staying elsewhere because I had a long drive in the morning and needed a good nights sleep. I booked because there were enough ok reviews, I really just needed a place to sleep, and wanted to check it out. I liked the midcentury motel design and potential to be surprised, but it wasn’t there. I really hope the owners invest some $$$ and give the place a new life because it’s a really cool spot. So much potential.
Stayed 1 night in Dec 2023

6/10 Okay

Victor

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Ashely

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
How easy and understanding the front desk owner is
Stayed 1 night in Dec 2023

4/10 Poor

JONATHAN

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023

2/10 Terrible

Roy

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ugh!!!
The photo say everything. This place was a filthy run down mess.
Stayed 2 nights in Nov 2023

6/10 Okay

Jose

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty room
Bathroom was very dirty looks like if they had been working on ceiling but didn’t clean their mess dust all over I myself had to do some cleaning good thing I carry extra sheets and blankets cause blankets were dusty!! And to top it off we were by the stairs which there’s people in and out talking loud probably chilling there too. Sorry NO I do not recommend this place the outside looks great but not the inside
Stayed 1 night in Nov 2023

4/10 Poor

Duke

Disliked: Cleanliness, staff & service, property conditions & facilities
Not a good place to stay
I would call this place short of being a dump. I checked in on a Friday night. noticed the door lock was red. but didn't know what that meant. Opened the mini fridge to put some bottled waters. There was lots of dead insects; and a wet towel on the bottom, probably to collect water? The toilet was brown at the bottom. Like it needed cleaning or to be a new toilet. The shower stall floor was all cracked and missing pieces. There was lamp with only a lightbult, no cover; strewn across the top of the wall between the bathroom and bedroom. which did not work. Saturday night when I returned to my room, the door would not open. I tried several times for about 15 minutes. Gave up. Walked down to the front desk, but of course at that time, it was closed. So I called several friends to find a place to crash for the night. The next morning I drove to the Lodge. Told the onsight manager what happened. He checked the door; and said the battery pack was dead. So then he had to call the maintenance man to come over and replace the batter pack. So I had to wait another half hour. I told the manager that I should receive some sort of credit for not being able to sleep there Saturday night. He said it was my fault, because I should have rung the doorbell on the other side of the gate. of course I did not know this. And I still think I am owed a credit. So I highly recommend DO NOT stay at the Desert Lodge.
Stayed 2 nights in Nov 2023

2/10 Terrible

Vincent

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was old, run down, bad paint job, floor was dirty (my bare feet were filthy walking in there), smelled of smoke. The wall outlet didn’t work for TV, micro, light. Maintenance had to run an electrical cord under the bed to the TV wall. Towels were old and thin. I left after the second night. Couldn’t sleep one more night in that dump. (I don’t normally review, but I had to speak out.)
Stayed 3 nights in Nov 2023
Response from Rakesh on Nov 10, 2023
We apologize for the negative experience that you had during your stay with us. As we are transitioning to a new management team and new employees that are undergoing training. We hope that you will give us a chance to change your opinion of us and the hotel. on your next trip to Palm Springs ask for Rakesh (manager) and I will give you a 15% discount on your nightly rate and a free upgrade. Thank you for your review as it helps us to identify where we need to make improvements.

2/10 Terrible

Marie

Stayed 2 nights in Nov 2023

2/10 Terrible

JOSE, Burbank

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
When I got therre it looked so bad, I did not even go in, I lost the night of rental, because i went somewhere else, I say always trust what you read in the reviews.
Stayed 1 night in May 2023

2/10 Terrible

Jeffrey

Disliked: Property conditions & facilities
Could not check in, no response at all from calls or buzzer. Went somewhere else.
Stayed 1 night in Jul 2023

4/10 Poor

Verified traveler

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well ...
Room was smelly, bathroom plumbing is leaking and shower diverter was broken. The hotel.com website did not disclose an extra 25$ Pet fee being collected on check-in.
Stayed 2 nights in Apr 2023
Response from Rakesh on Jun 18, 2023
I apologize that your experience wasn't as enjoyable as it could have been. In our transition to new from old management we have been doing our best to take care of all the issues that were neglected for so long. We sincerely hope that you will give us another chance. The next time that you are in Palm Springs come in and ask for Rakesh. I am the new manager of Desert Lodge and I will take an additional 10% off of your daily rate.

2/10 Terrible

Brian

Disliked: Cleanliness, staff & service, property conditions & facilities
This place should be condemned. Worse than awful - beware.
Stayed 1 night in Jun 2023

6/10 Okay

John

Stayed 2 nights in May 2023
Response from Rakesh on May 30, 2023
Jhon thank you for reviewing Desert Lodge. We hope that you will come back soon and give us the opportunity to make your "okay" stay into a great stay. Mention this review and I will take 5% off of your rate. Ask for rakesh when you check in

2/10 Terrible

Kent

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Rakesh on May 30, 2023
I apologize for your not so pleasant stay at our hotel. We are under new management and are attempting to upgrade the rooms, retrain and hire staff, and implement new policy to ensure that we reach our goal of 100% customer satisfaction in the quickest possible way. Next time that you are in Palm Springs ask for Rakesh at the front desk, mention this add and i will take 15% off of your bill.

2/10 Terrible

Kameelah A

Traveled with group
Disliked: Cleanliness, property conditions & facilities
I would not recommend at all unless you need a place to stay to get off the street. Because you do not have a home. The rooms are outdated, the sink kept backing up. At night there was a roach in the bathroom. The toilet didn't flush correctly. This property is dirty and looks deserted except for the residents that live there that are hanging out or peeking through the window at who pulls in. The pool is very nice, but if you were to use it just know someone or many would be watching you from their rooms. You're better off staying at the Motel 6 down the street.
Stayed 1 night in May 2023

2/10 Terrible

Fabiola

Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in May 2023

4/10 Poor

Helen

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Keep looking
No Wi-Fi. Needed flip flops for the shower. Beds were clean and comfortable, however refrigerator needed cleaning.
Stayed 2 nights in May 2023

4/10 Poor

Verified traveler

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
New Ownership - Same Motel
Upon arrival, we had to wait over an hour to check-in because they were still cleaning the room (we arrived promptly at check-in time). Then the manager had the audacity to ask us to review the property because it was under new ownership and they had a lot of poor reviews. Within five minutes of being in the room, I stepped on a thick glass shard that got lodged in the bottom of my foot. We brought the glass to the manager and asked for a discount on the room because it was already inflated due to the local event driving up costs. We were offered a low, arbitrary amount in return with no urgency or concern by the manager. Over the course of our stay, we discovered a roach (that was still alive) next to one of the beds, hair on one of the towels and an overall unkempt atmosphere within the room. Even under new ownership, this motel is still not living up to expectations.
Stayed 3 nights in Apr 2023

2/10 Terrible

Daniel

Stayed 1 night in Apr 2023

2/10 Terrible

Daniel Sebastian

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

4/10 Poor

Claudia E

Stayed 3 nights in Apr 2023

2/10 Terrible

Jeffrey

Traveled with group, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Will be seeking a refund. Room was unfit to stay in. Filthy, broken fixtures, could not stay. Left premises
Stayed 1 night in Apr 2023

2/10 Terrible

gabriel

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Room was clean, but rundown. Towels were thin, small and well worn. Only lamp in the room had a low wattage bulb and inadequate light. Pool was clean and well-maintained. Bed was comfortable, clean and bug-free.
Stayed 1 night in Mar 2023
Response from Harry K on Mar 22, 2023
Thanks for sharing you comment , we have just taken over this place & we are trying hard to fix all needed & we would like to offer you additional 25% off on your next visit .Thanks.