Ratings based on 458 Verified Reviews

3.2 out of 5
60% of guests recommend
3.5 Room cleanliness
3.5 Service & staff
3.3 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 4, 2017
Nice Hotel/ The staff really hepled me out. I had forgotten my wallet in LA and I had enough info on me to get my room. I had already paid for it in advance.
Comment from Hotel Management
Jul 6, 2017 by General Manager , Hotel Management
It was a pleasure having you as our guest at Extended Stay America - Palm Springs - Airport and thank you for sharing your review with other travelers. It's great to know you enjoyed your stay and our facilities and service were to your satisfaction. We look forward to sharing your positive feedback with our team. Please visit with us again the next time you are in the area. Sincerely, General Manager
2 out of 5
by A verified traveler

Posted Jun 28, 2017
Bed was comfortable, but room was dirty and smelly.
Comment from Hotel Management
Jun 29, 2017 by General Manager, Hotel Management
We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that we truly regret. We are working with our housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated moving forward. Please give us another opportunity to redeem ourselves on your next visit to our area. Sincerely, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Huge Room -- Nice!

Posted Jun 8, 2017
The room I had was bigger than my LA apartment! There was even a full-size refrigerator. The room was even nice and cool when I checked in which was much appreciated since it was sweltering outside. The staff was great too -- I'd definitely stay at this hotel again!
Comment from Hotel Management
Jun 10, 2017 by General Manager , Hotel Management
Thank you for choosing Extended Stay America - Palm Springs - Airport for your stay. Nothing is more important than your satisfaction, so I am delighted to how much satisfied you were with your spacious room and our top-notch service. Thanks again for your 5-star review, and we look forward to welcoming you back soon. Sincerely, General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles

close to everything

Posted Jun 2, 2017
Lucky no bed bugs experience in our room or dirty carpet. Away from smoking area. Breakfast not worth it but it's the cheapest during Memorial Weekend for a swim meet. Wifi is so slow. Good Location.
Comment from Hotel Management
Jun 3, 2017 by General Manager, Hotel Management
Thank you for being our guest. It’s nice to know your overall stay was pleasant and that our location was convenient for your needs. However, we are sorry for not meeting all of your expectations. We regret any inconvenience caused and hope you will give us another opportunity to serve you better in the future. Sincerely, General Manager
2 out of 5
by A verified traveler from West covina

Pls See Yelp's real reviews. Ex convict housing.

Posted May 30, 2017
Please see reviews on yelp, THEY ARE ACCURATE! In regards to Bed bugs Luckily i only seen two dead on boxspring near the headboard. The room smelled okay, it was clean EXCEPT the dresser, TV, AC and headboard were dirty with hand marks and who know what else. We're a typical latino family who travel to surrounding states often and (always use Extended stays) but this was the worst. Per a yelp review a guest stated the hotel was used to house Ex cons well its true, one gentleman was in the lobby making small talk stating hes been there for 4 yr under the countys care. When you walk in the lobby you can see the filthy floors not even a quick sweap, it was sticky, hair and dirty. Now this was Memorial Weekend so we didn't have many options to change hotels. The building doesnt feel safe,there is ONLY one elevator, the stair cases are dark and not well lit. If you have children who play on the floor do not stay here. The snack breakfast was a joke, oatmeal, coffee, tea, granola bars.
Comment from Hotel Management
Jun 3, 2017 by General Manager, Hotel Management
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.
3 out of 5
Recommended
for Everyone
by A verified traveler from Hacienda Heights, CA

Fair price for room

Posted May 22, 2017
Pros: easy to get to. Close to downtown area, supermarkets.
Cons: Just clean up the less traveled areas. Parking lot is pretty littered.
Location: Downtown PS street fair.
On the outside, this hotel looks pretty good. But housekeeping in stairwells and elevator needs to be improved. Also the dirty windows...shame.
Comment from Hotel Management
May 23, 2017 by General Manager, Hotel Management
Jay, thank you very much for your candid review. We are pleased you loved our reasonable rates and location. However, we are sorry for the cleanliness issues you experienced while you were here. I have shared your comments with my concerned team members to prevent this from happening again. We hope you will stay with us again soon. Sincerely, General Manager
2 out of 5
by A verified traveler

Posted May 9, 2017
There wasn't a general feeling of comfort at the hotel
Comment from Hotel Management
May 12, 2017 by General Manager, Hotel Management
On behalf of our entire team, please accept our sincere apologies for not living up to your expectations, or ours. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the stay you should always expect from us. Sincerely, General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

nice hotel close to town and main streets.

Posted May 8, 2017
Pros: location
Friendly staff. Room was comfortable and clean. Included a kitchen area which was nice. Easy to find. Nice exterior.
Comment from Hotel Management
May 9, 2017 by General Manager, Hotel Management
Thanks so much for your stay. We are happy you were comfortable here and you liked your room and the location of our hotel. We appreciate your business and hope to see you again soon. Sincerely, General Manager
5 out of 5
by Arman

Posted Apr 21, 2017 on Hotels
Comment from Hotel Management
Apr 23, 2017 by Manager, Hotel Management
Wow - Arman, thanks for the excellent feedback. We are delighted to know all went great during your stay and that you were satisfied with all that we have to offer. It was a pleasure serving you at Extended Stay America - Palm Springs - Airport, and we hope you will come and see us again soon. Sincerely, General Manager
1 out of 5
by A verified traveler

Your Reservation Doesn't Guarantee Room,

Posted Apr 16, 2017 on Hotels
Denied us check in even after i booked and paid in advance on Hotels.com! Said they "never got the reservation" and was stranded as all hotels in area sold out. DONT TRUST!!!!
Comment from Hotel Management
Apr 18, 2017 by Manager, Hotel Management
I appreciate you taking the time to provide feedback. I am sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and I apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, General Manager