Ratings based on 520 Verified Reviews

3.2 out of 5
56% of guests recommend
3.4 Room cleanliness
3.5 Service & staff
3.3 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from New York City

Good for movie theaters

Posted Jan 17, 2018
Very good location for the Palm Springs International Film Festival held in January each year,
Comment from Hotel Management
Jan 19, 2018 by Hotel Management, Hotel Management
Thanks for evaluating your visit to our hotel. We are pleased to know you liked our ideal location and that you had a comfortable stay with us. Thank you once more for choosing us, and we hope to see you again soon. Sincerely, Hotel Management
3 out of 5
by A verified traveler

Clean and accessible but minimal facilities

Posted Jan 9, 2018
Clean quiet room but no workout options that I was aware of. "Breakfast" consisted of coffee in Styrofoam cup with artificial creamer and dry Costco-type granola bars
Comment from Hotel Management
Jan 10, 2018 by Hotel Management, Hotel Management
Thank you for staying with us. We are happy to read you liked the service offered by our staff and that you had an overall nice stay with us. However, we are sorry for the issues you experienced while here and regret the inconvenience caused. Your concerns have been shared with our concerned teams to improve our service and facilities moving forward. We hope you will give us another chance to provide you with a better visit the next time your travels bring you back. Sincerely, Hotel Management
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 7, 2018
No coffee in room. Painters every where. Had to go out for meal.
Comment from Hotel Management
Jan 7, 2018 by Hotel Management, Hotel Management
Thank you for providing your feedback. We are happy you enjoyed your overall stay with us, but disappointed you did not leave completely satisfied. We hope you will stay with us again, so we can ensure you have a better experience. Sincerely, Hotel Management
4 out of 5
Recommended
for Everyone
by A verified traveler from palm Springs

Expedia mis informed us about parking

Posted Dec 21, 2017
Pros: The manager
Cons: Breakfast
Location: Good
The manager was very friendly, accommodating. And helpful. Nice to see someone so personable as he was.
Comment from Hotel Management
Dec 22, 2017 by Hotel Management, Hotel Management
Thank you for staying at Extended Stay America and for the feedback. We are glad to read you liked the service offered by our staff and that you liked our convenient location. Your comments in regard to breakfast specifics have been shared with our Brand Leaders to assist them when determining new offerings for future implementation. Thanks once more for being our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
3 out of 5
Recommended
for Everyone
by A verified traveler from Escondido Ca

Posted Dec 17, 2017
The low score was due to the smell of cigarette smoke mix with the smell of a deorderizr, is it still possible to get non smoking room
Comment from Hotel Management
Dec 18, 2017 by Hotel Management , Hotel Management
Thanks for taking the time to review our hotel. We apologize that your non-smoking room had a smoke odor. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. Also, our front desk is staffed 24 hours a day so we would have been happy to move you to another room if you had alerted us. We appreciate your business and hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
1 out of 5
by A verified traveler from Huntington Beach, CA

Not what I expected from the website photos

Posted Nov 27, 2017
Pros: TV worked well. AC worked well.
Cons: Smell. Quality of the bedding.
Location: easy to get to. quiet
The room was not nice at all. I had to kill a cockroach the first night. Bedding looked cheap and worn out. Kitchen sink wasn't clean. Phone has buttons missing. I found out later that they were buttons that were not needed but there was no information on what to dial to get the front desk. Breakfast was not very good either. One day, they were out of muffins so we only had oatmeal and granola bars to choose from. Hall smelled like cigarettes and old soup. People above us were super loud (not really the hotel's fault). TV worked well. AC worked well.
Comment from Hotel Management
Nov 30, 2017 by Hotel Management  , Hotel Management
Dana, please accept my sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management 
2 out of 5
by A verified traveler from Los Angeles, Adjacent

Looks good from outside but disappointing inside.

Posted Nov 26, 2017
Pros: Location, outside and front desk people. Not there fault the owner/ESA has them run such a horrible hotel.
Cons: The inside of the hotel needs to be updated and maintained. It's been allowed to be run on the cheap.
Location: Location is great. That is why it was so horrible of a hotel. I grew up in PS and felt unsafe inside when I know it's a great part of town.
I have stayed at ESA's before and had a positive experience. Not this time. I really felt like moving hotels after we got into the room. The only reason I did not is because it was thanksgiving night and hotels all around us were booked. I travel to Palm Springs a lot and never stayed in such a room. Expedia should remove this hotel from it's suggestions. Sadly I don't think they will. I would of asked for refund but just wanted to get out. I figured I could vent here.
Comment from Hotel Management
Nov 29, 2017 by Hotel Management, Hotel Management
Thank you for choosing to stay with us on your trip. We're extremely sorry that you had a negative experience here, and we assure you that all of your concerns are being taken seriously. We have no excuses to offer, but we do extend our sincerest apologies and want you to know that we are making adjustments and working to deliver better hospitality going forward. Please consider staying at our hotel again in the future so you can experience the terrific service you should always expect from us, every visit. Sincerely, Hotel Management
3 out of 5
Recommended
for Everyone
by A verified traveler from Palm Springs

Nice Place

Posted Nov 21, 2017
Good basic budget room. Met my expectations. Much better than Motel 6.
Comment from Hotel Management
Nov 21, 2017 by Hotel Management , Hotel Management
Rochard, thanks for evaluating your stay. We are glad you liked the value we offer and that our facilities were up to your satisfaction. It was a pleasure hosting you, and we look forward to seeing you again soon. Sincerely, Hotel Management
2 out of 5
by A verified traveler

pretty disappointed

Posted Nov 14, 2017
No cups, water bottles, empty kitchen and cabinets. No amenities, just a room. Not what I expected from this hotel.
Comment from Hotel Management
Nov 14, 2017 by Hotel Management, Hotel Management
Thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. Please know to ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. We hope you will consider us again the next time you are in this area. Sincerely, Hotel Management
1 out of 5
by A verified traveler from Los Angeles, California

Poor accommodations

Posted Nov 12, 2017
Extremely poor accommodations. No room service, difficult to find staff to request for moor bath towels. Extremely dirty carpets.
Comment from Hotel Management
Nov 14, 2017 by Hotel Management, Hotel Management
David, it was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is not acceptable by our standards, and we will be reviewing and altering our guidelines to provide a more wonderful experience for every guest entering our doors. We hope to have the opportunity to redeem ourselves on a future date. Sincerely, Hotel Management