Exterior

Reviews of Fantasy Springs Resort Casino

3.5 out of 5
Fantasy Springs Resort Casino
84245 Indio Springs Pkwy, Coachella, CA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 599 out of 1006 reviews" "
Rating 8 - Good. 297 out of 1006 reviews" "
Rating 6 - Okay. 68 out of 1006 reviews" "
Rating 4 - Poor. 19 out of 1006 reviews" "
Rating 2 - Terrible. 23 out of 1006 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

6/10 Okay

Jose

Stayed 1 night in Mar 2024

10/10 Excellent

Carol

Easy efficient courteous checkin/checkout!
Stayed 1 night in Mar 2024
Response from FSRC on Mar 21, 2024
We greatly appreciate your feed back and look forward to your return visit here with us. Thank you!

10/10 Excellent

Susan

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were clean, spacious and upgraded. Restaurants were amazing and great roof top bar with spectacular views.
Stayed 3 nights in Mar 2024
Response from FSRC on Mar 19, 2024
We greatly appreciate your feed back and look forward to your return visit here with us. Again, thank you!

10/10 Excellent

Alan

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, amenities good, good food.
Stayed 2 nights in Feb 2024
Response from FSRC on Mar 1, 2024
we greatly appreciate the feedback and glad you enjoyed our amenities throughout your visit here with us. We look forward to your return. Thank you

2/10 Terrible

Ronald

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great area
Stayed 2 nights in Feb 2024
Response from FSRC on Mar 1, 2024
Hello Ronald, how can we make things right? We noticed you gave us a 1 out of 5, however, indicated our resort is a great area. We love to get more feedback from you so we can assure things are correct, and upon your return visit in the near future you do not run into any issues. We do strive to do our best in providing the best customer service to you and those that visit us.

10/10 Excellent

Ivie

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The dining options were quite good
Stayed 2 nights in Feb 2024
Response from FSRC on Mar 1, 2024
We greatly appreciate your feedback, and glad you enjoyed the choices of dining we had to offer. We look forward to your return. Thank you

8/10 Good

Guadalupe

Stayed 1 night in Feb 2024
Response from FSRC on Mar 21, 2024
Thank you for feedback, we greatly appreciate it.

2/10 Terrible

Terry

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had to be put into 3 different room due to loud live music coming from the 11th floor….we first were put on the 11th floor, very loud….next put on the 8th floor….terrible also…now we are in 308 on the 3rd floor…still loud, wife now talking to the night supervisor Juan….will stay but will not pay, terrible…we will dispute on the credit card
Stayed 1 night in Feb 2024
Response from FSRC on Mar 1, 2024
Hello Terry, we do apologize for your experience you encountered, and we tried to make it right during your stay. Because we didn't succeed, we processed a full refund back to you through Expedia. We do hope you return and give a second chance to make things right. Your business is most important and we strive to do our best to provide the best possible customer service to you and all of our customers that visit us. Thank you so much. Your feedback was greatly appreciated

8/10 Good

Nicasio

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend to anyone looking to stay at the hotel portion of Fantasy Springs Casino with the only drawback of very difficult to get reservations for any weekend even 8-10 months out. The other issue I found was within the room itself, the mattresses could use replacing.
Stayed 2 nights in Jan 2024
Response from FSRC on Feb 16, 2024
Your feedback is greatly appreciated, and we will address the issue of the mattress. We do look forward to your return visit.

10/10 Excellent

Del

Disliked: Staff & service
Stayed 1 night in Jan 2024
Response from FSRC on Jan 22, 2024
We greatly appreciate your feed, and look forward to your return visit here with us. Thank you!

10/10 Excellent

Stacy

Stayed 1 night in Jan 2024
Response from FSRC on Jan 22, 2024
Thank you so much for your feedback, it is greatly appreciated. We look forward to your return visit here with us. Thank you

10/10 Excellent

Lorraine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from FSRC on Jan 19, 2024
we thank you for you feedback and look forward to your return visit here with us.

10/10 Excellent

Stephen

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from FSRC on Jan 19, 2024
we thank you for you feedback and look forward to your return visit here with us.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from FSRC on Jan 19, 2024
we thank you for you feedback and look forward to your return visit here with us.

10/10 Excellent

SeungJoon

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from FSRC on Dec 8, 2023
Thank you for your feedback, it is greatly appreciated. We look forward to your return

10/10 Excellent

MARIA

Stayed 1 night in Nov 2023
Response from FSRC on Dec 7, 2023
We appreciate your feed back, and look forward to another visit with you. Thank you

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from FSRC on Dec 7, 2023
We greatly appreciate y our feedback and look forward to another visit here with you! Thank you

10/10 Excellent

R

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would like to see refrigerators and microwaves in the rooms
Stayed 1 night in Nov 2023
Response from FSRC on Nov 10, 2023
We greatly appreciate your feedback. We just completed our renovations, and all rooms should have a Fridge. I do apologize, unfortunately we do not provide microwaves. We do look forward to your next visit here with us. Thank you

10/10 Excellent

alejandro

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time
Stayed 1 night in Nov 2023
Response from FSRC on Nov 3, 2023
We greatly appreciate your feedback and glad you had a great time here with us. We look forward to your return visit soon. Thank you!

10/10 Excellent

Shayne

Stayed 1 night in Nov 2023
Response from FSRC on Dec 7, 2023
We appreciate your feedback, and look forward to another visit here with you. Thank you

8/10 Good

Bill

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
LIT is a great place for live music.
Stayed 1 night in Oct 2023
Response from FSRC on Nov 3, 2023
We greatly appreciate your feedback, and glad you had a great time at the LIT. We look forward to your return visit here with us. Thank you

10/10 Excellent

Leticia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed the stay specially the buffet
Stayed 1 night in Oct 2023
Response from FSRC on Oct 16, 2023
Thank you so much for your feedback, it is greatly appreciated. WE are glad you enjoyed your stay and the buffet. We look forward to your return.

6/10 Okay

David

Stayed 1 night in Oct 2023
Response from FSRC on Oct 11, 2023
Hello David, we greatly appreciate your feed back, and would like to know the reasoning for your score on your most recent visit. We strive to provide the best possible guest experience, and we utilize all feedback as a tool to help with our service(s). Please let us know what issues you encountered so they can be properly addressed. Thank you so much for your visit!

2/10 Terrible

Kishore

Response from FSRC on Oct 9, 2023
I do apologize for your less than perfect visit here with us. Can you please go into further details of the issues you encountered so I can address accordingly. We appreciate your feed back. Thank you

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, property conditions & facilities
Everything excellent
Stayed 1 night in Oct 2023
Response from FSRC on Oct 6, 2023
We greatly appreciate your feedback and look forward to your return. Thank you, Management

10/10 Excellent

Josh, Fort Morgan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a nice clean casino property. There is no smoking in the casinos which is nice. The food choices are very good and everywhere we ate was very good! The room was clean and the bed was comfortable. I would stay here again.
Stayed 1 night in Oct 2023
Response from FSRC on Oct 6, 2023
Greatly appreciate your feedback. We are glad you enjoyed your stay here with us and look forward to your return visit. Thank you!

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Chilling in the desert
The negatives: smallish bathroom, no frig, and banging against the wall of room #309 at 7:30 to 8 AM which woke me up.
Stayed 2 nights in Sep 2023
Response from FSRC on Oct 6, 2023
We greatly appreciate your feedback, and apologize for the noise you experienced during our current room renovations. We hope you return to experience our new remodeled rooms. Thank you!

10/10 Excellent

Richard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No smoking
Stayed 2 nights in Sep 2023
Response from FSRC on Sep 20, 2023
We greatly appreciate your scores during your stay here with us. Your feedback is highly valued and we thank you for your business. Look forward to your return

2/10 Terrible

Kermet

Stayed 1 night in Aug 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Mattress was way too soft. Top of toilet tank dusty. Unable to access dresser drawers because of broken sliding door.
Stayed 1 night in Aug 2023
Response from FSRC on Aug 18, 2023
We greatly appreciate your feedback, and your concerns will be addressed and passed on to the appropriate departments. Thank you so much and we look forward to your return visit here with us

10/10 Excellent

Louverne

Liked: Cleanliness, staff & service, property conditions & facilities
Only one complaint. All room need a refrigerator.
Stayed 2 nights in Aug 2023
Response from FSRC on Aug 16, 2023
Thank you for you feedback. We hope you return here with us. We are working on getting refrigerators in ALL rooms.

2/10 Terrible

Tracy

Disliked: Staff & service
Stayed 1 night in Aug 2023
Response from FSRC on Aug 14, 2023
Hello, we apologize for your less than perfect stay here with us. Can you please elaborate as to the issues that you came across so they can be properly addressed. As we strive to provide the best possible service to our customer throughout their stay here with us. Thank you

10/10 Excellent

Victorina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from FSRC on Aug 14, 2023
Thank you for you feedback, we greatly appreciate it, and look forward to another visit.

10/10 Excellent

Georgette

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Employees very courteous and friendly.
Stayed 2 nights in Jul 2023
Response from FSRC on Jul 26, 2023
We greatly appreciate your feedback and look forward to your return visit here with us

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Customer Service
Beautiful resort hotel with exceptional staff.
Stayed 1 night in Jul 2023
Response from FSRC on Jul 25, 2023
Thank you so much for your feedback, we greatly appreciate it. We look forward to your return visit here with us.

8/10 Good

Paula

Traveled with family
Liked: Cleanliness, staff & service
This casino hotel is at convenient location. Itd clean and workers are top knotch. But…. The consistent flies not soo much. Operations problem that needs to be solved.
Stayed 2 nights in Jul 2023
Response from FSRC on Jul 26, 2023
Thank you for your feedback and apologize for the interruption with the flies. We aim to make each and everyone's visit as enjoyable as possible and will work towards eliminating the fly problem as much as possible. Again thank you

10/10 Excellent

Rick

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing as always
Stayed 1 night in Jul 2023
Response from FSRC on Jul 13, 2023
We greatly appreciate your feedback, and look forward to your return visit. Thank you again!

10/10 Excellent

Thomas, Long Beach

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We loved the restaurant POM and the casino and the room. All employees that we came in contact with were extremely friendly and hospitable and please tell all of them thank you. We will recommend and return again someday.
Stayed 1 night in Jun 2023
Response from FSRC on Jul 13, 2023
We greatly appreciate your feedback and look forward to your return visit. Thank you

10/10 Excellent

Janice

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
For an old property very nicely maintained
Stayed 1 night in Jun 2023
Response from FSRC on Jul 13, 2023
Thank you for your feedback, we appreciate it, and look forward to your return visit

6/10 Okay

Randy

Liked: Cleanliness, staff & service, room comfort
Pleasant
Starting to show its age with some scuffed furniture etc. we noticed an oder throughout our room and the water smelled. The personnel we interacted with were very friendly. All in all, an OK place to stay while on the road, especially if you like the casino area. personnel
Stayed 1 night in Jun 2023
Response from FSRC on Jul 13, 2023
we thank you for your feedback, and will address all your concerns regarding our furniture. We do look forward to your return visit here with us.

10/10 Excellent

Felipe

Stayed 1 night in Jun 2023
Response from FSRC on Jun 26, 2023
Thank you for your score, and we hope to see you back again soon.

8/10 Good

JD

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A very nice hotel, without smoke-filled areas! However, requested 1 hour early check in (2p) and, had to wait until 315p for room to be prepared.
Stayed 1 night in Jun 2023
Response from FSRC on Jun 26, 2023
I do apologize for the delay in your check in process, we work towards meeting everyone needs as best as possible. We thank you for your feedback.

10/10 Excellent

Sylvia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Summer fun!
Our stay was a quick getaway for some summer fun. We had a great time. Watched a concert in the Lit Lounge, gambled, had a few cocktails poolside and golfed the next morning. We will be back.
Stayed 1 night in Jun 2023
Response from FSRC on Jun 16, 2023
We greatly appreciate your feedback. Glad you enjoyed your stay here with us. We look forward to your return visit.

10/10 Excellent

Raul

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from FSRC on Jun 8, 2023
Thank you for your feedback. We look forward to your return visit here with us.

10/10 Excellent

Karen

Stayed 1 night in Jun 2023
Response from FSRC on Jul 25, 2023
Thank you for your feedback, and we look forward to your future return visits here with us.

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2023
Response from FSRC on Jun 16, 2023
Thank you for your score, and we look forward to your return visit here with us.

10/10 Excellent

Aniza

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from FSRC on Jun 8, 2023
We appreciate your score. We look forward to your return visit here with us

10/10 Excellent

Pat

Traveled with partner
Liked: Staff & service
Slots
Stayed 1 night in May 2023
Response from FSRC on May 12, 2023
Thank you for your feedback, we look forward to seeing you again

10/10 Excellent

Carlos

Stayed 1 night in May 2023
Response from FSRC on Jun 8, 2023
Thank you for your feedback.