Negative staff and poor customer service.
Posted Sep 23, 2016
This is a resort and customers come to have a great vacation .What we expierenced in our stay was horrible customer service ,No one was helpful and felt we were intruding upon asking....we r from san diego and the weather was not great so we were looking for things to do in the area and everyone had nothing to say.rooms were clean and adequate. Staff need to be happy and be friendly and maybe u will get return customers. Maybe have incentives or bonuses for staff and be rewarded for excellent customer service. Hotel was nice but did not make up for the vacation expierenced.