Terrace/patio

Reviews of Hotel Zoso

4 out of 5
Hotel Zoso
150 S Indian Canyon Dr, Palm Springs, CA

Reviews

8.4

Very Good

Rating 10 - Excellent. 343 out of 608 reviews" "
Rating 8 - Good. 123 out of 608 reviews" "
Rating 6 - Okay. 80 out of 608 reviews" "
Rating 4 - Poor. 40 out of 608 reviews" "
Rating 2 - Terrible. 22 out of 608 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Michael

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Ok spot to stay. Definitely party scene. No hot water in my room
Stayed 2 nights in Mar 2024

6/10 Okay

Lori

Business traveler, Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
This was close to downtown and the conference center so for us it was okay because we could walk. If I was on vacation I would not pick this the street noise at night was horrible and the pool was so active we would never use it.
Stayed 3 nights in Mar 2024

10/10 Excellent

Tracy, Santa Monica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Albert

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very acoomodating and friendly staff! Overall had a great experience!
Stayed 1 night in Feb 2024
Response from General Manager on Mar 27, 2024
Hey Albert, Wow, thank you so much for the glowing review. We are thrilled to hear you had a good experience. We hope to welcome you back for endless fun in the ZOSO sun soon!David GavaldonGeneral Manager

10/10 Excellent

Lynn

Liked: Cleanliness, staff & service
Great location. Staff friendly and helpful.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 27, 2024
Dear Lynn, We apprciate the great review, thank you so much. We are thrilled to hear you enjoyed the location and friendly staff. We hope to welcome you back for endless fun in the ZOSO sun soon!David GavaldonGeneral Manager

4/10 Poor

Toni

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 7 nights in Mar 2024
Response from General Manager on Mar 27, 2024
Dear Toni,Well this is embarrassing. At ZOSO, we thrive off chill vibes and good times and that was clearly not what happened here. When we say we like to create memorable experiences, we mean the positive ones and boy did we blow it. Your comments have been escalated to our senior leadership and will be addressed. We sincerely apologize. David GavaldonGeneral Manager

8/10 Good

Bob

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
The property was clean, staff friendly and close to my association event. The lack of bar service in the evenings was disappointing.
Stayed 3 nights in Mar 2024
Response from General Manager on Mar 26, 2024
Hey Bob, Wow, thank you so much for the glowing review. We are thrilled to hear you enjoyed your stay. We hope to welcome you back for endless fun in the ZOSO sun soon!David GavaldonGeneral Manager

10/10 Excellent

Morris

Liked: Cleanliness, staff & service, property conditions & facilities
Walkable, convenient location, courteous and gracious staff.
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 26, 2024
Dear Morris, Wow, thank you so much for the glowing review. We are thrilled to hear you enjoyed the location and the staff. We hope to welcome you back for endless fun in the ZOSO sun soon!David GavaldonGeneral Manager

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
It was a nice hotel
Stayed 1 night in Jan 2024
Response from General Manager on Mar 26, 2024
Hey friend, Wow, thank you so much for the glowing review. We are thrilled to hear you enjoyed your stay. We hope to welcome you back for endless fun in the ZOSO sun soon!David GavaldonGeneral Manager

4/10 Poor

Chris

Disliked: Amenities, property conditions & facilities
Response from General Manager on Mar 26, 2024
Dear Chris,Well this is embarrassing. At ZOSO, we thrive off chill vibes and good times and that was clearly not what happened here. When we say we like to create memorable experiences, we mean the positive ones and boy did we blow it. Your comments have been escalated to our senior leadership and will be addressed. We sincerely apologize. David GavaldonGeneral Manager

4/10 Poor

Shushanik, Woodland Hills

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Staff was excellent, thank you! Rooms were old and smelly. They charge $42 for amenities that they don’t even provide really. Example, bar was not open, there was no area to purchase snacks or drinks, at least a vending machine. Very few people use gym and so I don’t feel I need to pay for that unless I’ll be using it, same goes for the pool especially off season. The price was good for the location really.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 26, 2024
Dear Shushanlk,Well this is embarrassing. At ZOSO, we thrive off chill vibes and good times and that was clearly not what happened here. When we say we like to create memorable experiences, we mean the positive ones and boy did we blow it. Your comments have been escalated to our senior leadership and will be addressed. We sincerely apologize and hope you come back soon.David GavaldonGeneral Manager

8/10 Good

Amanda

Stayed 1 night in Mar 2024
Response from General Manager on Mar 26, 2024
It looks your stay wasn't a disaster, but we didn't exceed your expectations either. Please give us another chance to show you a great time and spend time in the Palm Springs sun.David GavaldonGeneral Manager

8/10 Good

Lucia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from General Manager on Mar 26, 2024
Thank you so much for your glowing review. We are thrilled to hear you enjoyed your fun in the ZOSO sun and hope to welcome you back soon!David GavaldonGeneral Manager

10/10 Excellent

Mark, Tracy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A
Stayed 3 nights in Mar 2024
Response from Assistant Front Desk Manager on Mar 18, 2024
Hello Mark, Thank you for taking the time to fill out the review. I am happy to hear you had a great stay. We truly appreciate your business and look forward to serving you again.

10/10 Excellent

Victor

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and staff
Stayed 2 nights in Feb 2024
Response from General Manager on Mar 13, 2024
Dear Victor, Wow, thank you so much for the glowing review. We are thrilled to hear our location and staff are great. We hope to welcome you back for endless fun in the ZOSO sun soon!Joel ManionGeneral Manager

10/10 Excellent

Yazmin

Stayed 1 night in Dec 2023
Response from General Manager on Mar 13, 2024
Thank you so much for your glowing review. We are thrilled to hear you enjoyed your fun in the ZOSO sun and hope to welcome you back soon!Joel ManionGeneral Manager

8/10 Good

jim

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The staff is great. Everyone we talked with or dealt with was so great. Room was big and Pete’s coffee in room was nice. Location great. Pool area can use some greenery to soften it up. But really, the people are great.
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 11, 2024
Dear Jim, Wow, thank you so much for the glowing review. We are thrilled to hear you staff was great. We hope to welcome you back for endless fun in the ZOSO sun soon!Joel ManionGeneral Manager

8/10 Good

Rajat, San Diego

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from General Manager on Mar 12, 2024
Thank you so much for your glowing review. We are thrilled to hear you enjoyed your fun in the ZOSO sun and hope to welcome you back soon!Joel ManionGeneral Manager

10/10 Excellent

DANIEL

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, beautiful property, and friendly, accommodating staff. Look forward to returning soon!
Stayed 1 night in Mar 2024
Response from General Manager on Mar 11, 2024
Dear Daniel, Wow, thank you so much for the glowing review. We are thrilled to hear you enjoyed the property. We hope to welcome you back for endless fun in the ZOSO sun soon!Joel ManionGeneral Manager

10/10 Excellent

Fayeruz

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved how it is in the center of everything in classic Palm Springs. Not the new strip mall Palm Springs. I love the view of the pool. I ove karaoke nights in the lobby. I don't love there's no parking lot or parking, so we must pay valet.
Stayed 1 night in Feb 2024
Response from General Manager on Mar 11, 2024
Hey Fayeruz, Wow, thank you so much for the glowing review. We are thrilled to hear you loved the hotel. We hope to welcome you back for endless fun in the ZOSO sun soon!Joel ManionGeneral Manager

10/10 Excellent

Kathryn

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is great. Friendly and helpful.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 6, 2024
Dear Kathryn, Wow, thank you so much for the glowing review. We are thrilled to hear that the staff was helpful. We hope to welcome you back for endless fun in the ZOSO sun soon!Joel ManionGeneral Manager

8/10 Good

Brian, Calgary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a little above my price point but my flight was canceled departing PSP & I had to find accommodation in a pinch.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 5, 2024
Thank you so much for your review. We are thrilled to hear you were able to book in a pinch and hope to welcome you back soon!Joel ManionGeneral Manager

8/10 Good

Scott

Traveled with partner
Liked: Cleanliness, staff & service
Overall stay was great! The only improvements from our POV would be the pool area and bar. The bar, at least on the weekend outside should be open OR at least the indoor one earlier. The pool area needs some love. A lot of mix matched chairs, umbrellas that needed replaced and a pool that I’d only 3’6” deep. No music unless you asked and even still pretty quiet so not a lot of atmosphere. I know all first world problems… rooms were big and quiet! Staff overall friendly and helpful. Would recommend and would stay again.
Stayed 4 nights in Feb 2024
Response from General Manager on Mar 4, 2024
Dear Scott, Wow, thank you so much for the great review. We are thrilled to hear you enjoyed your stay. We appreciated your review and will pass the information you suggested to our team and management. We hope to welcome you back for endless fun in the ZOSO sun soon!Joel ManionGeneral Manager

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from General Manager on Mar 4, 2024
Thank you so much for your star review. We are thrilled to hear you enjoyed your fun in the ZOSO sun and hope to welcome you back soon!

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place in the heart of Palm Springs. Great staff! There's an airport shuttle and free parking with resort fee.
Stayed 3 nights in Feb 2024
Response from General Manager on Mar 4, 2024
Hey Amy, Wow, thank you so much for the glowing review. We are thrilled to hear you enjoyed your stay . We hope to welcome you back for endless fun in the ZOSO sun soon!Joel ManionGeneral Manager

8/10 Good

David

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very close to everything
Stayed 2 nights in Feb 2024
Response from General Manager on Feb 23, 2024
Thank you so much for your glowing review. We are thrilled to hear you enjoyed your fun in the ZOSO sun and hope to welcome you back soon!Joel ManionGeneral Manager

10/10 Excellent

amber

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 3 nights in Jan 2024
Response from General Manager on Feb 23, 2024
Thank you so much for your review. We are thrilled to hear you enjoyed your fun in the ZOSO sun and hope to welcome you back soon!Joel ManionGeneral Manager

10/10 Excellent

Marc

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very helpful. The location can’t be beat-right in the heart of disntown
Stayed 1 night in Feb 2024
Response from General Manager on Feb 23, 2024
Hey friend, Wow, thank you so much for the glowing review. We are thrilled to hear you enjoyed your stay. We hope to welcome you back for endless fun in the ZOSO sun soon!Joel ManionGeneral Manager

10/10 Excellent

Vlad

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing facility, great views, amazing food, friendly staff
Stayed 2 nights in Nov 2023
Response from General Manager on Feb 17, 2024
Hey friend, Wow, thank you so much for the glowing review. We are thrilled to hear you enjoyed great views, amazing food, friendly staff. We hope to welcome you back for endless fun in the ZOSO sun soon!Joel ManionGeneral Manager

10/10 Excellent

Jasmine

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such an amazing and unforgettable experience at Hotel Zoso! The establishment manager is amazing. Approachable, hospitable, genuinely kind and hard working. I was having issues with the heater (user error) but he was very helpful and accommodating! I will be booking all my future stays at Hotel Zoso!
Stayed 2 nights in Feb 2024
Response from General Manager on Feb 17, 2024
Hey friend, Wow, thank you so much for the glowing review. We are thrilled to hear you enjoyed your stay along with many other high points. We hope to welcome you back for endless fun in the ZOSO sun soon! We appreciate your review.Joel ManionGeneral Manager

6/10 Okay

Yuridia

Stayed 3 nights in Feb 2024
Response from General Manager on Feb 23, 2024
Thank you for your review and we missed the mark on a few items but hope you will give us another try soon. We look forward to seeing you again.Joel ManionGeneral Manager

4/10 Poor

Thomas, CoronadoCoronado

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We are very use to those beautiful green white pool towels not those tiny useless ones. My wife's silver jewelry turned black in the jacuzzi. Those two things made the stay average. Staff great.
Stayed 2 nights in Feb 2024
Response from General Manager on Feb 23, 2024
Thank you for letting us know we will pass this information on to better your stay for the next time. We are happy to hear staff was great. Thank you for staying with us.Joel ManionGeneral Manager

10/10 Excellent

christopher, Torrance

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located in downtown. Left my car with the valet and didn't have to use it again until I checked out. Lots of great dining and shopping options within walking distance of the hotel. The hotel also has a restaurant where I had breakfast on my first morning there. Staff was friendly and very accommodating. The room was clean, spacious, and perfect place to unwind from a fun day in Palm Springs
Stayed 2 nights in Feb 2024
Response from Guest Service Manager on Feb 14, 2024
Thank you for choosing hotel ZOSO on your most recent visit to Palm Springs. We appreciate your business and thank you for taking the time to provide your positive star rating, letting us and others know about the positive experience you had while staying with us. We will freshen up a little better. We hope to welcome you again soon.Sincerely Joel ManionGeneral Manager

8/10 Good

Yesenia

Liked: Cleanliness
The service
Stayed 1 night in Feb 2024
Response from Guest Service Manager on Feb 13, 2024
We are happy to hear the service was good, we appreciate the positive review and look forward to seeing you again soon.

10/10 Excellent

Colleen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Guest Service Manager on Feb 13, 2024
Thanks so much for sharing your experience with Hotel Zoso. We can’t wait to see you again and look forward to serving you in the future.

10/10 Excellent

Leilani

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is place is convenient to walk around the town. The only thing was the room seems not soundproof. You can hear people talking next door. Also during our stay seems the occupant on the next floor above us has kids. Past 10pm you can hear them running around still.
Stayed 2 nights in Feb 2024
Response from Guest Service Manager on Feb 12, 2024
Thank you for your kind words and support. We’re grateful to have you as a valued customer. Don’t hesitate to reach out if there’s anything else we can assist you with.

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Great pool/patio area
Stayed 2 nights in Feb 2024
Response from Guest Service Manager on Feb 12, 2024
Thank you for choosing hotel ZOSO on your most recent visit to Palm Springs. We appreciate your business and thank you for taking the time to provide your positive star rating, letting us and others know about the positive experience you had while staying with us. We hope to welcome you again soon.Sincerely Guest Service Manager

10/10 Excellent

Jennifer

Stayed 1 night in Feb 2024
Response from Guest Service Manager on Mar 26, 2024
Thank you so much for your glowing review. We are thrilled to hear you enjoyed your fun in the ZOSO sun and hope to welcome you back soon!Guest Service Manager

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Front Desk Manager on Feb 12, 2024
We appreciate your feedback and are delighted to know you enjoyed your stay. Your satisfaction is our top priority, and we look forward to serving you again soon.

10/10 Excellent

Amy

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is great if you want to enjoy Palm Springs or be close to the airport. The staff at the front desk were tremendously friendly and helpful, as was the valet and shuttle driver. I would happily stay here again.
Stayed 1 night in Feb 2024
Response from Guest Service Manager on Feb 12, 2024
Thank you for choosing hotel ZOSO on your recent visit. We appreciate your business and look forward to seeing you again.I had a chance to read the review that you recently completed, and it makes me proud to read the notes you left about our team. Your feedback is very important to our efforts for continuously improving the guest experience and your comments are greatly appreciated.Sincerely,Guest Service Manager

10/10 Excellent

Leslie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was a little loud in hallways. But extremely comfortable and clean, people at front desk were very kind and accommodating
Stayed 1 night in Feb 2024
Response from Guest Service Manager on Feb 7, 2024
Thank you for your kind words and support. We’re grateful to have you as a valued customer. Don’t hesitate to reach out if there’s anything else we can assist you with.

10/10 Excellent

CRYSTAL, Pomona

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great place. I was a little nervous because the reviews were mixed. The staff was so friendly and the location is so convenient to everything. The rooms are big the bathroom is big it was clean the beds were comfortable. It was not that outdated as some reviews mentioned. I do a lot of traveling and this is not a bad place to stay at all. Definitely will come back again when in Palm Springs. Loved it!
Stayed 2 nights in Feb 2024
Response from Guest Service Manager on Feb 5, 2024
We are so glad you had a positive experience with at Hotel Zoso. Your support is invaluable to us. Looking forward to seeing you again soon!

10/10 Excellent

Cynthia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We only stayed one night and didn’t use any of the amenities, but the room was nice and comfortable, convenient location. Pool area looks great.
Stayed 1 night in Jan 2024
Response from Guest Service Manager on Feb 5, 2024
1.Thank you for sharing your experience with us! We are thrilled to hear that you had a great time at Hotel Zoso. We look forward to welcoming you back soon!

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous stay and will highly recommend this hotel.
Stayed 2 nights in Feb 2024
Response from Guest Service Manager on Feb 5, 2024
2.We appreciate your feedback and are delighted to know you enjoyed your stay . Your satisfaction is our top priority, and we look forward to serving you again soon.

2/10 Terrible

Eric

Traveled with group, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
To start, the rooms are just really dated and everything was worn-out. Additionally, the musky smell is prevalent across all our rooms and again, for $300 a night, it’s just unacceptable. Brown, faded curtains cover the window at pool level, patches in the ceiling where water had probably leaked down at some point, city views merely looking at a street, no frills, just gross. There was no uniformity in the rooms either, ours had an old wooden frame mirror in the bathroom that had been chipped apart, our friends had a newer smart mirror. The bathtubs seem to have been retiled recently, but the rest of rooms has an outdated look from the 70s. I’m speculating they’re just doing what they can when they can afford it. The old saying, “you can put lipstick on a pig, but it’s still a pig.” aligns well with what was going on here. The hot tub is still out of commission, which based on how everything around the property is maintained, probably spared us all a good skin rash at best. Guests walk their dogs around the AstroTurf in front of your room (on pool view ground floor) and they poop and urinate all over it, so don’t go out barefoot. The doors are not secured going to the rooms, so make sure you lock up your place, just seems like a mess here. Won’t be back!
Stayed 3 nights in Dec 2023
Response from Guest Service Manager on Feb 5, 2024
In reading your review, it is clear that we failed to meet your expectations, and for that, we are very sorry. Guest feedback is our primary catalyst for effective change, so rest assured that we will reflect upon your feedback and seize all opportunities for improvement. As your adventures continue, we wish you well.

2/10 Terrible

Darren

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Response from Guest Service Manager on Feb 1, 2024
Dear Guest, The team and I really appreciate your feedback via your review. I am so sorry for the issues you may have experienced during your stay with us. I extend our apologies to you.Sincerely, Guest Service Manager

6/10 Okay

Michael, Charlotte

Business traveler
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
We stayed here a couple of times before. Property needs TLC and better service around the pool.
Stayed 3 nights in Jan 2024
Response from Guest Service Manager on Jan 30, 2024
Thank you for your review, we appreciate your feedback and hope to see you soon.

8/10 Good

Kristen

Stayed 1 night in Jan 2024
Response from Guest Service Manager on Mar 26, 2024
Dear Kristen,Great review and thank you very much for sharing your experience. We look forward to seeing you again soon.Guest Service Manager

10/10 Excellent

JOEY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience, would stay here again.
Stayed 4 nights in Jan 2024
Response from Guest Service Manager on Jan 29, 2024
Thank you for staying with us, we appreciate your feedback and look forward to seeing you again soon.

6/10 Okay

Gordon

Traveled with family
Had to request room service water coffee glasses
Stayed 5 nights in Jan 2024
Response from Guest Service Manager on Jan 30, 2024
Thank you for choosing hotel ZOSO on your most recent visit to Palm Springs. We appreciate your business and thank you for taking the time to provide your rating of our hotel. We truly appreciate guest feedback. Sincerely, Guest Service Manager