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Reviews of Hilton Palm Springs Resort

4 out of 5
Hilton Palm Springs Resort
400 E Tahquitz Canyon Way, Palm Springs, CA

Reviews

8.4

Very Good

Rating 10 - Excellent. 531 out of 1002 reviews" "
Rating 8 - Good. 228 out of 1002 reviews" "
Rating 6 - Okay. 111 out of 1002 reviews" "
Rating 4 - Poor. 77 out of 1002 reviews" "
Rating 2 - Terrible. 55 out of 1002 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Karine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Susan

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service, super sweet staff and great pooltime! The room was clean and spacious, comfy bed and plenty of noce towels. Definitely will come back again and again!
Stayed 1 night in Apr 2024

6/10 Okay

Shawn

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Needs a remodel; like walking into a hotel in 1993. Cleanliness was an issue in areas. Won’t stay there again. Only highlight was very courteous staff.
Stayed 4 nights in Apr 2024
Response from Emmz on Apr 22, 2024
We will be making changes in the near future to our property. Hopefully we can change your mind to come back with us. Thank you so much for your feedback we truly appreciate it.

4/10 Poor

Amit

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Room had an unpleasant odor on check-in. The hotel was all sold out and could not change rooms. Staff sent someone to spay room freshener. I will not stay at this property again.
Stayed 1 night in Apr 2024

10/10 Excellent

Janet

Traveled with family
Good
Stayed 4 nights in Mar 2024
Response from Emmz on Apr 22, 2024
Thank you so much for your feedback we truly appreciate it.

6/10 Okay

Rosa

Disliked: Staff & service
Stayed 1 night in Apr 2024
Response from Emmz on Apr 22, 2024
Thank you so much for your feedback we truly appreciate it.

8/10 Good

Katerina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Emmz on Apr 22, 2024
Thank you so much for your feedback we truly appreciate it.

10/10 Excellent

Laurie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Emmz on Apr 22, 2024
Thank you so much for your feedback we truly appreciate it.

10/10 Excellent

FILBERT JOHN, Lakewood

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean abd suitable to family with small kids
Stayed 2 nights in Apr 2024
Response from Emmz on Apr 22, 2024
Thank you so much for your feedback we truly appreciate it.

10/10 Excellent

FREDERICK

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location for individuals that want to be close to shops and good restaurants. Would stay again.
Stayed 1 night in Jan 2024
Response from Emmz on Apr 22, 2024
Thank you so much for your feedback we truly appreciate it.

2/10 Terrible

Brian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property in a good location near downtown Palm Springs (easy walk to dining, shopping, cultural attractions). Staff very helpful and professional. Nicely done pool and outdoor courtyard area. Convenient parking near the various property access doors.
Stayed 2 nights in Apr 2024
Response from Emmz on Apr 22, 2024
Thank you so much for your feedback we truly appreciate it.

6/10 Okay

Adam

Liked: Cleanliness, property conditions & facilities
Check in took 3 hours. We arrived at 2.30pm and told room would be ready shortly. Reception said they would call when ready. As it was going to be a short wait we sat and had a drink by the pool and after 1 hour I went to reception and room not ready. Another hour later still no room. After 3 hours I went to reception and was told room was ready. Still no call though. We wasted 3 hours hanging around the hotel when if they had been straight with us we could have gone and done something with our 3 hours. Lady who was desk manager on check in was rude. Most of the staff unfriendly apart from cleaners and gardeners who were great. People reserve pool loungers from 6am and don’t sit in them until lunch time, this is not reasonable. Groups of 10 plus teenagers allowed to cause mayhem around the pool without staff stopping them. If you’re not American you are treated like a second class citizen here at this hotel. This is not like any other Hilton I have stayed at. Staff are so rude and grumpy. Glad to leave hotel but Palm Springs is great
Stayed 2 nights in Apr 2024

10/10 Excellent

David, Faribault

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Emmz on Apr 22, 2024
Thank you so much for your feedback we truly appreciate it.

2/10 Terrible

Alejandro, pearland

Traveled with pets, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
After a long journey spanning 539 miles, I arrived at a Hilton hotel with high hopes of a comfortable and welcoming stay. However, my experience at the front desk quickly turned sour, leaving me deeply disappointed. Upon reaching the hotel, I approached the front desk with anticipation, eager to check-in and unwind after hours of travel. To my dismay, the receptionist’s demeanor was anything but welcoming. Instead of a warm greeting, I was met with a cold and indifferent attitude, which immediately dampened my spirits. As I proceeded with the check-in process, I encountered a issues with my reservation that should have been resolved smoothly. However, the staff appeared unprepared and lacked the necessary efficiency to handle the situation promptly. This was our 5th hotel in 5 days and the only one we have a bad experience
Stayed 1 night in Mar 2024

6/10 Okay

Arthur

Disliked: Amenities, property conditions & facilities
Phone and all usb chargers broken.
Stayed 2 nights in Mar 2024
Response from Emmz on Apr 22, 2024
Thank you so much for your feedback we truly appreciate it.

10/10 Excellent

Juan, Carson

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very very coo l place me and my family will be back!
Stayed 1 night in Mar 2024
Response from Emmz on Apr 22, 2024
Thank you so much for your feedback we truly appreciate it.

10/10 Excellent

Mary Lou

Liked: Cleanliness, property conditions & facilities
Pool
Stayed 1 night in Mar 2024
Response from Emmz on Apr 22, 2024
Thank you so much for your feedback we truly appreciate it.

6/10 Okay

Guillermina

Traveled with family
Comfortable bed, fridge did not work, noisy c
Stayed 2 nights in Mar 2024
Response from Emmz on Apr 22, 2024
Thank you so much for your feedback we truly appreciate it.

10/10 Excellent

Amy

Stayed 2 nights in Mar 2024
Response from Emmz on Apr 22, 2024
Thank you so much for your feedback we truly appreciate it.

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, property conditions & facilities
Very impressed with what I paid.
Stayed 1 night in Mar 2024
Response from Emmz on Apr 22, 2024
Thank you so much for your feedback we truly appreciate it.

10/10 Excellent

Anthony

Stayed 1 night in Jan 2024
Response from Emmz on Apr 22, 2024
Thank you so much for your feedback we truly appreciate it.

8/10 Good

Taeko, Los Alamitos

Stayed 1 night in Mar 2024
Response from Emmz on Apr 22, 2024
Thank you so much for your feedback we truly appreciate it.

8/10 Good

Janice

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Emmz on Apr 22, 2024
Thank you so much for your feedback we truly appreciate it.

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Emmz on Apr 22, 2024
Thank you so much for your feedback we truly appreciate it.

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities
Good location
Response from Emmz on Apr 22, 2024
Thank you so much for your feedback we truly appreciate it.

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities
Nothing to complain about, had all the amenities and was close to all the restaurants and shopping
Stayed 2 nights in Mar 2024
Response from Emmz on Apr 22, 2024
Thank you so much for your feedback we truly appreciate it.

10/10 Excellent

Amy

Stayed 2 nights in Mar 2024
Response from Emmz on Apr 22, 2024
Thank you so much for your feedback we truly appreciate it.

10/10 Excellent

Steven

Traveled with family
Liked: Cleanliness, staff & service
Clean. Easy check in. Nice walkable distance to many food options. And right next to the casino !
Stayed 1 night in Mar 2024
Response from Emmz on Apr 22, 2024
Thank you so much for your feedback we truly appreciate it.

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Emmz on Apr 22, 2024
Thank you so much for your feedback we truly appreciate it.

8/10 Good

Aleks

Liked: Cleanliness, staff & service
It definitely needs some upgrades but overall decent. The best part is their friendly and welcoming staff! I would stay again for sure.
Stayed 2 nights in Jan 2024
Response from Emmz on Apr 22, 2024
Thank you so much for your feedback we truly appreciate it.

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Emmz on Apr 22, 2024
Thank you so much for your feedback we truly appreciate it.

6/10 Okay

Rich

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a very hard time believing I paid $30.00 to park my rental car. That was ridiculous!
Stayed 1 night in Mar 2024

10/10 Excellent

Mai

Stayed 1 night in Jan 2024
Response from Emmz on Apr 22, 2024
Thank you so much for your feedback we truly appreciate it.

6/10 Okay

Jianchao

Liked: Staff & service
Disliked: Property conditions & facilities
If you allow pets, there should be more pets friendly dinning
Stayed 1 night in Mar 2024
Response from Emmz on Apr 22, 2024
Thank you so much for your feedback we truly appreciate it.

6/10 Okay

SILVIA, Ensenada

Disliked: Property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Emmz on Apr 22, 2024
Thank you so much for your feedback we truly appreciate it.

8/10 Good

Randy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was beyond excellent. It was very quiet and relaxing. The food and food service was excellent. The only reason I wouldn’t give this a 5 star rating is because there was signs of wear and aging, which is fine except we paid top dollar. I would definitely stay there again. A special call out to the pool service staff, Hattie and Bill.
Stayed 5 nights in Feb 2024
Response from csm on Feb 22, 2024
Thank you for your positive review. It is always nice to hear that our team members our going above and beyond. We are planning to do upgrading later in the year and hope you will be back with us.

2/10 Terrible

Salvador

Traveled with partner
Filthy
Stayed 1 night in Feb 2024

10/10 Excellent

Zone

Stayed 1 night in Feb 2024
Response from Emmz on Apr 22, 2024
Thank you so much for your feedback we truly appreciate it.

6/10 Okay

Alfredo

Traveled with partner
Liked: Cleanliness
Disliked: Amenities
Hotel rooms are in need of upgrades. Curtains alone are in sloppy condition. Just not effect I’d expect from a Hilton, especially in Palm Springs. And then to be charged resort fees to park. Crazy.
Stayed 1 night in Feb 2024

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, property conditions & facilities
Was able to check in early
Stayed 1 night in Feb 2024

8/10 Good

Victor, Beverly Hills

Stayed 1 night in Feb 2024
Response from Emmz on Apr 22, 2024
Thank you so much for your feedback we truly appreciate it.

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms are big and clean, close to restaurants, room had a balcony that was nice. The only thing i DISLIKED was the 30.00 for parking, i have never pay for parking before.
Stayed 1 night in Feb 2024

8/10 Good

BRANDON

Liked: Cleanliness, staff & service
Did not like the $30.00 a day parking Pool was nice
Stayed 2 nights in Feb 2024

8/10 Good

Sharon

Liked: Staff & service, property conditions & facilities
C
Stayed 1 night in Feb 2024

2/10 Terrible

Zamiya

Traveled with group
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, amenities
walking distance to eating area
Stayed 2 nights in Jan 2024

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Colton

Stayed 1 night in Feb 2024
Response from Emmz on Apr 22, 2024
Thank you so much for your feedback we truly appreciate it.

10/10 Excellent

violeta

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is clean and close to everything.
Stayed 1 night in Feb 2024

4/10 Poor

Amanda, San Francisco

Stayed 1 night in Feb 2024
Response from Emmz on Apr 22, 2024
Thank you so much for your feedback we truly appreciate it.

8/10 Good

Sandra

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was basic for the price. The drawers seemed to be falling apart. The outlets seemed to be falling apart. No blankets or sheets on the bed.
Stayed 3 nights in Jan 2024