Dirty room, nice staff. Bad breakfast!
Posted Mar 8, 2017
We paid 193 dollars on a Monday for a one night stay for March 6, 2017. We paid for a kingsized bed in a suite, but they suddenly said they gave our room away and only had one other option, an "upgrade" instead, a kingsized bed but with a jacuzzi right next to the bed! With the cold A/C off the room smelled like musk and we kept the A/C on our entire stay until the morning of our checkout.
So as I remember this stay/experience, when we got to the room on the first floor with noisy neighbors up above on the second floor, we discover a tall room with stucco painted walls that were aged with dust, and when we ventured enough, the jacuzzi didn't work, which required a walk to the front desk--curly hair in the jacuzzi, a wine bottle cap and a popcorn under the tv stand, and hair in the bathtub shower. We have stayed at the Holiday Inn Express in Cathedral City twice, and have not once experienced hair or trash in our room, have we been upgraded to a broken jacuzzi?
The worst part of our stay was BREAKFAST at 8:35am. All the turkey sausage patties look like mud patties, no grill marks, or any normal colors--they all--each of them in the heated tray looked grey/brown and tasted odd. We also tried the egg patties, which had raw egg particles mixed with veggies.
The only highlight over Cathedral City's Holiday Inn was their staff. The staff here at Rancho Mirage was highlighted by the three evening and night staff members me met at the front desk whom were cordial and friend
Comment from Hotel Management
Mar 10, 2017 by Hotel Staff, Hotel Management
Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay due to the room conditions. Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again.