Ratings based on 640 Verified Reviews

4.4 out of 5
93% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Clean and convenient!!!

Posted Mar 19, 2017
Liked everything, but the FREE breakfast!!! Ver clean an comfortable!!! Courteous and helpful staff!!! Great FREE coffee!!!
Comment from Hotel Management
Mar 21, 2017 by Hotel Staff, Hotel Management
We're happy to hear you enjoyed your stay. We appreciate you taking the time to share your experiences with us.
3 out of 5
by A verified traveler

Dirty room, nice staff. Bad breakfast!

Posted Mar 8, 2017
We paid 193 dollars on a Monday for a one night stay for March 6, 2017. We paid for a kingsized bed in a suite, but they suddenly said they gave our room away and only had one other option, an "upgrade" instead, a kingsized bed but with a jacuzzi right next to the bed! With the cold A/C off the room smelled like musk and we kept the A/C on our entire stay until the morning of our checkout. So as I remember this stay/experience, when we got to the room on the first floor with noisy neighbors up above on the second floor, we discover a tall room with stucco painted walls that were aged with dust, and when we ventured enough, the jacuzzi didn't work, which required a walk to the front desk--curly hair in the jacuzzi, a wine bottle cap and a popcorn under the tv stand, and hair in the bathtub shower. We have stayed at the Holiday Inn Express in Cathedral City twice, and have not once experienced hair or trash in our room, have we been upgraded to a broken jacuzzi? The worst part of our stay was BREAKFAST at 8:35am. All the turkey sausage patties look like mud patties, no grill marks, or any normal colors--they all--each of them in the heated tray looked grey/brown and tasted odd. We also tried the egg patties, which had raw egg particles mixed with veggies. The only highlight over Cathedral City's Holiday Inn was their staff. The staff here at Rancho Mirage was highlighted by the three evening and night staff members me met at the front desk whom were cordial and friend
Comment from Hotel Management
Mar 10, 2017 by Hotel Staff, Hotel Management
Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay due to the room conditions. Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again. Sincerely, Management
4 out of 5
Recommended
for Everyone
by A verified traveler from phoenix

Nice and comfortable

Posted Feb 18, 2017
Stayed 2 nights to visit family and play golf. It was close to restaurants and shopping. Near our family.
Comment from Hotel Management
Feb 18, 2017 by Hotel Staff, Hotel Management
Thanks for taking the time to provide your honest feedback from your most recent stay with us. We're happy to hear you were able to enjoy yourself and were near family. We hope to have you again next time you're in the Rancho Mirage area.
4 out of 5
Recommended
for Everyone
by A verified traveler

Good location

Posted Feb 1, 2017
Location, cleanliness, staff were excellent. A setback, the bedding is uncomfortable, not smooth sheets and the pillows too stiff. Would visit again, and would bring my own pillows.
Comment from Hotel Management
Feb 6, 2017 by Hotel Staff, Hotel Management
Thank you for sharing your honest feedback with us. We apologize for the inconveniences you faced. We have forwarded this information to the proper department to be further assessed. Again, thank you.
4 out of 5
Recommended
for Families
by A verified traveler

Nice hotel for family

Posted Jan 10, 2017
Cons: Shampoo the carpet. Replace pillows with flatter, less bumpy ones.
Hotel is nice and modern. The breakfast was great for kids. There were several options and enough seating for everyone. I felt the carpet could have been cleaner and the pillows were awful. It served the purpose. We needed a place to sleep and decent breakfast. The pool at night was also fun for the kids. I would stay there again.
Comment from Hotel Management
Jan 13, 2017 by Hotel Staff., Hotel Management
Thank you for taking the time to share your experiences with us. We're happy to hear you were able to enjoy yourselves overall. We want to wish you a very happy and safe 2017.
5 out of 5
by A verified traveler

Posted Dec 11, 2016 on Hotels
Comment from Hotel Management
Dec 15, 2016 by General Manager, Hotel Management
Thank you for your 5 star review. Have a safe and Happy Holidays!
4 out of 5
by A verified traveler

Posted Nov 28, 2016 on Hotels
Comment from Hotel Management
Dec 1, 2016 by General Manager, Hotel Management
We appreciate your review and we want to wish you a very safe and Happy Holidays!
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Best for you value and all around experience!

Posted Nov 23, 2016
Pros: Central location. No noise.
Cons: The bed pillows were too soft.
Location: Spaghetti Factory was directly across the street for a great dinner. Shopping at the River Mall was next door. Sunday, Collage of the Desert Street
We stayed 3 nights and every night was quiet. The staff was always friendly and a great central location. Great breakfast every morning.
Comment from Hotel Management
Nov 24, 2016 by Hotel Staff., Hotel Management
We appreciate you taking the time to share your experiences with us. We are very happy to hear you had a good overall stay and enjoyed the surrounding area. Again, thank you and Happy Holidays!
4 out of 5
by A verified traveler

Good Location

Posted Nov 23, 2016 on Hotels
The suite was basically clean but the bathroom showed signs of neglect. There was mold on the shower walls. The shower curtain rod was falling off the wall at both ends, causing the curtain to droop to the middle. Breakfast buffet was better than expected, with hot items available. Hotel staff was all friendly. The River shopping center is across the street with a movie theater and many restaurants.
Comment from Hotel Management
Nov 28, 2016 by General Manager, Hotel Management
Thank you for taking the time to provide us your honest feedback. We want to first and foremost apologize for the concerns you faced during you most recent stay with us and also thank you as they have been forwarded to the proper departments to be addressed immediately. We are happy you were still able to enjoy your stay and surrounding areas. Again, thank you for sharing your experiences with us, we hope to have you again.
5 out of 5
by A verified traveler

Posted Nov 20, 2016 on Hotels
Comment from Hotel Management
Nov 21, 2016 by General Manager, Hotel Management
Thank you for providing us your honest review. We appreciate it.