Ratings based on 654 Verified Reviews

4.4 out of 5
93% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Victorville, California

Great Memorial Day Weekend Getaway

Posted May 30, 2017
Pros: We enjoyed our bedding, fluffy pillows, clean hallways, welcome fruits and fruit water in the lobby, and complimentary breakfast and swimming pool.
Cons: Spray air freshener in the room so room smells good for hotel guests.
Location: It is located near Agua Caliente Casino. there is a shopping mall, and lots of restaurants nearby.
We choose this hotel because it was strategically located among restaurants, i.e. Spaghetti Factory, Cheesecake Factory, Babe's Barbecue Grill, Applebee's, and a mall across the street. Nearby was the Agua Caliente Casino. It was a great Memorial Day weekend to relax and unwind. We enjoyed the hotel swimming pool to relax in 103 degrees Fahrenheit weather. Front desk staff and housekeeping staff were friendly and helpful. We made use of the room microwave and stocked water and sodas in the room refrigerator. The hotel has a relaxing ambience.
Comment from Hotel Management
Jun 1, 2017 by Hotel Staff., Hotel Management
Thank you for taking the time to share your experiences with us. We're very happy to hear you enjoyed your stay overall. We want to thank you for staying with us.
4 out of 5
Recommended
for Everyone
by A verified traveler from Vancouver

Quiet and close to shopping and restaurants

Posted May 17, 2017
Had place to ourselves as was a quiet week...fantastic free breakfast included here with many great restaurants within a few blocks...comfy beds and terrific staff...was very hot and the pool was very refreshing...this was a BARGAIN for the price...little far from PALM SPRINGS activity but not the hustle and bustle of downtown...will stay again
Comment from Hotel Management
May 19, 2017 by Hotel Staff., Hotel Management
Thank you for the very kind words. We appreciate you taking the time to share your experiences from your most recent stay with us. We're very happy to hear you found good value. We look forward to having you again.
5 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles

Return Visitors.

Posted May 15, 2017
Pros: Everything.
Cons: Furniture rearrangement? Rm #248: stubbed my toe real BADLY on LARGE, corner armchair near bed, middle of night, headed for bathroom. VERY dangerous.
Location: Centrally located. Shopping. Restaurants. Golf courses.
My wife and I like this hotel. Centrally located. Great staff. Clean, very comfortable bed. Awesome breakfast buffet - early too, as I'm up real early for coffee. Fair price. Parking was easy, convenient.
Comment from Hotel Management
May 16, 2017 by Hotel Staff., Hotel Management
Thank you for coming back to our facility. We're very happy to hear you were able to enjoy your stay with us again. We have also forwarded your concerns to the proper departments to be further assessed. Again, thank you.
4 out of 5
Recommended
for Everyone
by A verified traveler

It was a nice place

Posted May 11, 2017
Pros: two beds
It was a nice place It was a nice place It was a nice placeIt was a nice place It was a nice place It was a nice placeIt was a nice place
Comment from Hotel Management
May 16, 2017 by Hotel Staff., Hotel Management
Thank you for the very kind words! We're very happy to hear you enjoyed your stay and are very thankful for you taking the time to share your experiences with us.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 26, 2017
Nice hotel located next to cheesecake factory and the mall.
Comment from Hotel Management
Apr 28, 2017 by Hotel Staff., Hotel Management
Thank you for sharing you experiences. We greatly appreciate it.
4 out of 5
Recommended
for Everyone
by A verified traveler from San Diego, CA

Close to The River!

Posted Apr 10, 2017
Pros: Close to theater, Starbuck's, restaurants
Cons: More pool lounge chairs.
Location: This is across a parking lot from The River....movie theater, Flemings, Cheesecake Factory, Yardhouse, Starbuck's, Ben & Jerry's.
Came in for a quick overnight and wanted to stay somewhere within walking distance to The River. This hotel is literally a walk across the parking lot! Our room was fine...this is not a fancy hotel. Bed was comfy, bathroom was nice, the pool area is pretty small and could use a few more lounge chairs, but I like the fact they provide towels at the pool. Breakfast in the morning is pretty generic, but you can't argue with the "price."
Comment from Hotel Management
Apr 12, 2017 by Hotel Staff., Hotel Management
Thank you for the honest review. We're happy to hear you were able to enjoy yourself and the surrounding area. We look forward to having you next time you're in the Rancho Mirage area.
5 out of 5
Recommended
for Everyone
by A verified traveler

Clean and convenient!!!

Posted Mar 19, 2017
Liked everything, but the FREE breakfast!!! Ver clean an comfortable!!! Courteous and helpful staff!!! Great FREE coffee!!!
Comment from Hotel Management
Mar 21, 2017 by Hotel Staff, Hotel Management
We're happy to hear you enjoyed your stay. We appreciate you taking the time to share your experiences with us.
4 out of 5
Recommended
for Everyone
by A verified traveler

A lot of good restaurants and shopping nearby.

Posted Mar 13, 2017
Stayed a week for Indian Wells tennis. Room was quiet, breakfast was standard HIE breakfast.
Comment from Hotel Management
Mar 14, 2017 by Hotel Staff, Hotel Management
We're happy to hear you enjoyed your stay with us. We look forward to having you again next season.
5 out of 5
by Doug from Las Vegas

one of the best deals yet

Posted Mar 8, 2017 on Hotels
this was a fantastic hotel. great free breakfast selection
Comment from Hotel Management
Mar 10, 2017 by General Manager, Hotel Management
Thank you for sharing your experiences from your most recent stay with us. We greatly appreciate it and look forward to having you again.
3 out of 5
by A verified traveler

Dirty room, nice staff. Bad breakfast!

Posted Mar 8, 2017
We paid 193 dollars on a Monday for a one night stay for March 6, 2017. We paid for a kingsized bed in a suite, but they suddenly said they gave our room away and only had one other option, an "upgrade" instead, a kingsized bed but with a jacuzzi right next to the bed! With the cold A/C off the room smelled like musk and we kept the A/C on our entire stay until the morning of our checkout. So as I remember this stay/experience, when we got to the room on the first floor with noisy neighbors up above on the second floor, we discover a tall room with stucco painted walls that were aged with dust, and when we ventured enough, the jacuzzi didn't work, which required a walk to the front desk--curly hair in the jacuzzi, a wine bottle cap and a popcorn under the tv stand, and hair in the bathtub shower. We have stayed at the Holiday Inn Express in Cathedral City twice, and have not once experienced hair or trash in our room, have we been upgraded to a broken jacuzzi? The worst part of our stay was BREAKFAST at 8:35am. All the turkey sausage patties look like mud patties, no grill marks, or any normal colors--they all--each of them in the heated tray looked grey/brown and tasted odd. We also tried the egg patties, which had raw egg particles mixed with veggies. The only highlight over Cathedral City's Holiday Inn was their staff. The staff here at Rancho Mirage was highlighted by the three evening and night staff members me met at the front desk whom were cordial and friend
Comment from Hotel Management
Mar 10, 2017 by Hotel Staff, Hotel Management
Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay due to the room conditions. Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again. Sincerely, Management