Ratings based on 1,234 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
82% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from England

Lovely hotel and very convenient

Posted Aug 26, 2016
Pros: Very spacious, beautifully decorated, welcoming. Staff so very pleasant, friendly and helpful.
Cons: A cold breakfast buffet would have been good, a small point, but didn't impair on our visit.
Location: Some lovely shops nearby and a variety of places to eat. We took a trip to Joshua Tree NP one day and the Aerial Tramway another day.
The Hyatt was recommended to us by friends and it is a beautiful hotel, the staff were wonderful, everyone so pleasant and helpful. The room was more a suite, very spacious and a balcony with table and chairs. Although the temperature was very high during our stay, the hotel was wonderful to return to after a day sightseeing. The pool was being repaired while we were there, but we were able to use the pool of the nearby Hilton and were taken there by the hotel valet service, no waiting. Had complimentary drinks vouchers too. They did everything to make our stay as wonderful as it was. No hesitation in recommending the Hyatt to anyone.
4 out of 5
by A verified traveler from Los Angeles, CA

Great value in the heart of Palm Springs downtown!

Posted Aug 17, 2016
Alan the night manager is the epitome of customer service. The housekeeping, bell/valet staff and restaurant staff were fantastic. This made up for the lack of service and warmth provided by the female check in agent. Our bathtub in 327 had what appeared to be a burn or serious chemical stain and the faucet handle was loose and damaged. However the overall quality of the room and the property/staff were excellent. The room was very clean and the bed was very comfortable. Next door it looks like they are building their new Andaz property which had some noise but ultimately was manageable. The food, coffee and entertainment offerings within 1-2 blocks were fantastic and the Spa Resort & Casino 1.5 blocks away although small was extremely nice, clean and impressive. I would recommend the Hyatt Palm Springs to any friends or family who wanted to stay in Downtown Palm Springs for a romantic or fun getaway!
5 out of 5
by A verified traveler

Great customer service

Posted Aug 11, 2016
This place has the best customer service I have seen. They made sure I was taken care. Nice rooms, awesome pool, cool bar. Fyi, the front desk man Mauro is awesome.
5 out of 5
by A verified traveler from Seattle

Great location in the heart of the city

Posted Aug 9, 2016
Very good staff and great guestrooms. The hotel staffer was kind enough to give me free drink coupons as it was our first time.
4 out of 5
by A verified traveler

Good stay. On the Palm Springs strip.

Posted Aug 7, 2016
Strawberry daiquiri was aweful. Everything else delicious. Pool under construction. Good gym. Maybe make unused cabanas available.
5 out of 5
by A verified traveler from Ventura

Nice hotel, within walking distance to everything.

Posted Aug 2, 2016
Great time at the pool, shopping and overall relaxing vacation.
4 out of 5
by A verified traveler

Nice room with excellent city view

Posted Aug 2, 2016
We enjoyed our stay however the door to out restroom needs some fixing it gets stuck and the shower knob as well.... other than that staff was very nice, room was very clean, and the location of hotel is great......
5 out of 5
by A verified traveler

Great Hotel

Posted Jul 30, 2016
Pros: size of the suite was really big
Cons: the pool needs to be a bit bigger
Location: close to everything in palm springs all restaurants and points of interest are within walking distance.
the hotel was very nice, they didn't have my room ready when I checked in so they gave me a free upgrade to a huge suite.
5 out of 5
by A verified traveler

large rooms, great location

Posted Jul 30, 2016
Pros: spacious rooms
the front desk was very helpful, let us in the room early - the hotel was not full, so she gave us an upgrade
4 out of 5
by A verified traveler from Los Angeles

fun hotel.

Posted Jul 27, 2016
Pros: comfortable bed.
Cons: update the furniture very expense for old 80's 90's style furniture.
Location: Good location walking distance to the Spa Casino.
good experience I not sure what you want me to say I had fun..