Smart TV
Check availability

Reviews of Indian Palms Country Club and Resort

3 out of 5
Indian Palms Country Club and Resort
48630 Monroe St, Indio, CA

Reviews

7.4

Good

Rating 10 - Excellent. 247 out of 811 reviews" "
Rating 8 - Good. 254 out of 811 reviews" "
Rating 6 - Okay. 142 out of 811 reviews" "
Rating 4 - Poor. 86 out of 811 reviews" "
Rating 2 - Terrible. 82 out of 811 reviews" "

7.8/10

Cleanliness

7.4/10

Staff & service

6.2/10

Amenities

7.4/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

6/10 Okay

Verified traveler

Traveled with family
Disliked: Cleanliness
Ok if your short on money
place was old and dingy it did not feel clean
Stayed 1 night in Jul 2022

10/10 Excellent

Petra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was just super hot weather. The rooms were very nice and big.
Stayed 1 night in Jul 2022

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent love it.
Everything was excellent, I really liked.
Stayed 1 night in Jul 2022

2/10 Terrible

David

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible location. Just book elsewhere
You're better off going to a motel 6 I've been to ones nicer than this place. Someone was smoking dope in front of my door and left it right on my AC unit. They have people living there like a motel. The pool wasn't open and it's summer so that sucks. There was trash that was there from when I checked in on Monday until I checked out on Saturday look it up on Google I posted pictures of the trash that was left for days. One was taken on Monday another was taken on Wednesday and it was still their own Saturday when I checked out. Check in is a nightmare the security guard didn't know what the heck was going on. Just book at a motel 6 because those are a lot nicer than this place
Stayed 5 nights in Jun 2022

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth a try!
The stay was great! Front desk staff was wonderful & accommodating. Hotel itself, bit worn down. (Grassy areas need to be redone & updated eco friendly would be a suggestion.) The Room on the other hand: surprisingly perfect. Had a mico/mini fridge, great counter space and room was just great. Tons of stuff to watch on thier tv. No streaming was amazing.
Stayed 1 night in Jun 2022

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Unhappy
I reserved this hotel because it had a pool. We got there pool is closed. No coffee maker is room. If we wanted Ice we had to drive to the restaurant on the other side. Mini fridge was not working right. Bed was uncomfortable
Stayed 2 nights in Jun 2022

4/10 Poor

Verified traveler

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
No hotel staff present even though we showed up during open hours. Poor communication and front security let every car through and there was a lady dumpster diving outside our room with an unleashed dog
Stayed 1 night in Jun 2022

6/10 Okay

Ashley

Traveled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Jun 2022

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
old, outdated, no management
when we checked in, they told us the pool is out of service, No coffeemaker in the room or in the lobby, no towels , nobody answer our calls, they didn't make the room next day and manager kept apologizing but nothing was satisfactory.
Stayed 2 nights in Jun 2022

10/10 Excellent

Lina

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Peaceful Stay
Excellent customer service. The place was quiet and I slept like a baby. The room had a lot of space. The beds were comfortable. My daughter & I visited the fitness center. It was super clean, and it has enough equipment. In general, it was a peaceful stay. My only concern is that they need to put more attention in the cleanliness of the room, particularly bathroom and bed sheets.
Stayed 1 night in Jun 2022

6/10 Okay

Yolanda

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Not enough staff. We needed extra towels. Dialed 0 for assistance, never answered. I had to call from my cellphone to get a response. The tv internet didn't work when we first got there called the office, no one cane to help. I was going to go to office but luckily the maintenance guy was out and i got him to help. So staffing was horrible.
Stayed 1 night in Jun 2022

10/10 Excellent

Beatriz

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022

6/10 Okay

Ana

Stayed 1 night in Jun 2022

6/10 Okay

Katalena

Traveled with family
Stayed 3 nights in Jun 2022

6/10 Okay

luis

Stayed 1 night in Jun 2022

2/10 Terrible

sandra

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
no phone in room to call maint tv not working front office closed at 5 pm we had no tv when checking out no staff to check out office closed we were delayed from leaving finally decided to leave at security gate and give security guard the key pool closed air conditioner felt like swamp cooler
Stayed 1 night in May 2022

10/10 Excellent

Christian

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022

4/10 Poor

Sofia, Descanso

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Check in was difficult and our 1st room smelled, smoke alarm was on the counter, the fridge did not work, and the TV did not work, and we did not have enough towels. Front desk did not have a towel, but they put us in a new room, which was much better. We had a night walker above our room, walked a few hours first night and all night our 2nd night with shoes on and the ceiling is paper thin, but the walls were better because we did not hear anyone else. Front desk was unavailable and unreachable, we needed to solve someone walking all night with shoes on, but could not find or reach anyone. We ended up leaving a day early, but couldn't check out because we couldn't find/reach anyone. Also, we booked this place because of the pool and tennis courts, but the pool was closed and tennis was not part of the hotel and that office was closed when we walked over to find out how to use the courts.
Stayed 3 nights in May 2022

6/10 Okay

Courtney

Was hoping for more…
Hotel was acceptable but not amazing. Every part of the facility, from the hotel check in office to the golf shop, looked like someone’s personal storage space. We locked ourselves out of our room at 7am, and there was no one in the front office and no one answering the phone when we called. We had to ask for help at the front gate. They had security let us in, but since they don’t have access to hotel registration info, they didn’t ask for IDs to confirm it was our room and just let us in. Golf carts weren’t fully charged and were dying before we were done. We even exchanged a cart and got another that wasn’t charged all the way. This place could use some better management.
Stayed 1 night in May 2022

10/10 Excellent

Guadalupe

Stayed 1 night in May 2022

6/10 Okay

Richard

Liked: Cleanliness
Disliked: Amenities
No drink machine, no ice. pool was closed.
Stayed 2 nights in May 2022

8/10 Good

Roger

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
B grade
Stayed 1 night in May 2022

8/10 Good

Kenneth

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2022

10/10 Excellent

Noelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022

4/10 Poor

Carissa, Winchester

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The photos of this resort are deceiving. While the surrounding area is beautiful and well-kept, the rooms are not quite to a level of even mediocracy. The location of the check in area is not well-marked and the staff was rude. We did not even stay in our room and booked a different hotel room in the area after seeing the condition of the room we were assigned.
Stayed 1 night in May 2022

4/10 Poor

Benny

Traveled with family
Liked: Staff & service
Disliked: Amenities
Checking is hard and confusing. We had to check in at the golf park. Area felt safe but definitely needs updates on room.
Stayed 1 night in May 2022

10/10 Excellent

Maria

Traveled with partner, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved staying here! Definitely coming back.
Stayed 2 nights in May 2022

2/10 Terrible

Tangeline

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We were at this resort for 5 days. We made several requests for a trash can, ice, working refrigerator, clean towels and sheets. Day 3 we got the new fridge & trash can. They put the ice in the trash can for us. Disgusting! The evening of Day 4, we received clean towels and sheets but our room was not serviced. Items were just thrown on the bed for us to do ourselves. The manager was never around to discuss the issues in person but promised a phone call. Which we never received.
Stayed 4 nights in Apr 2022

10/10 Excellent

TERRI, FT WALTON BEACH

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was exceptional. Every single person we encountered was friendly and accommodating. That is hard to find now days.
Stayed 1 night in May 2022

6/10 Okay

Gracie

Traveled with family
.
Stayed 1 night in May 2022

10/10 Excellent

Veronica

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet
We had a great time staying here. It was quiet and comfortable. The only thing is there was no ice machine and our phone didn't work so I couldn't call the office, other than that it was great.
Stayed 2 nights in Apr 2022

2/10 Terrible

Adalberto

Stayed 2 nights in Apr 2022

8/10 Good

Walter

Business traveler
Liked: Cleanliness, staff & service, room comfort
Hard to find
Had a difficult time do I do the Club House.
Stayed 1 night in Apr 2022

2/10 Terrible

Roger

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel stay of my life
Well, as soon as I opened the door, the mattresses were upright, no sheets furniture was turned upside down. Bed bug bombs were everywhere. We were checking in after midnight, as we were traveling, so there was no one at the front desk and nothing to be done. This was a first and a horrible experience
Stayed 1 night in Apr 2022

6/10 Okay

jacqueline

Traveled with partner
Liked: Property conditions & facilities
stayed during coachella weekend as we did attend the festival, our last night at the festival we got back to our room to find our room keys stopped working. we were locked out of our room and staff was no where to be found, the front where we checked in was closed and nobody was around. had to ask the people at the gate for help when they said they would send a patrol car to help us with our room, took close to an hour waiting for them to come. super unfortunate and inconvenient that no one was around to help.
Stayed 3 nights in Apr 2022

4/10 Poor

Natasha

Traveled with partner
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
The room was pretty dirty. We didn’t receive clean towels when we checked in. We stayed there for Coachella and the check in process was unclear and inconvenient. The golf course area was nice and the pool was open.
Stayed 3 nights in Apr 2022

6/10 Okay

Mari

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service
Checked in for 3 nights for Coachella weekend. Considering it was a last minute availability and more affordable than the other listings, it was a nice place. The room itself was very spacious and clean with the exception of cobwebs in the corner and the broken doorway. They said check in was at 4 but our room was still not cleaned by the time we checked in at 455. Since we didn’t spend much time in the room because we were at Coachella, it was a nice place. If I was there for any other reason that would require me to stay in the room for long periods of time, I would not recommend staying here. The only way to get ice was in the restaurant two lots over. And the hotel front desk was in the golf shop. Was walking distance from the Empire Polo Grounds which was nice. Staff seemed bothered that we told them the door would not shut to our room at first.
Stayed 3 nights in Apr 2022

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Got there at four because we were told our room would be ready at 3. walked in to check in was told our room was never cleaned and that we would get in at 5. A whole hour ?? The reason we got this room was so my daughter could get ready for prom. We were told to wait at the restaurant and someone would get us. about 5:10 comes along and I send my daughter to see how much longer the wait will be. She comes back and says that the lady said ‘just go back and i’ll come get you when you’re room is ready’ about another 10 minutes later the front desk lady finally says that our room is ready and sends us on our way. We rush to the room so that my daughter can start getting ready. As my five year old walks in to use the bathroom she slips and falls on a puddle of BLEACH. Now she’s crying cause she fell on her bottom, she older daughter is trying to comfort her while i try and call the front desk where no one answers. It was a whole mess. after i picked my daughter up from prom we left. didn’t even stay the night.
Stayed 1 night in Apr 2022

8/10 Good

Jose

Stayed 2 nights in Apr 2022

2/10 Terrible

Kelly

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Use as a last resort only!
The check-in is really hard to find. They don't update their signage to make it easy to find. The front desk seemed annoyed about me trying to check-in. They offered a late check out for 4pm when I checked-in. And the front person the next day didn't allow for it. The room is clean, the internet is horrible and when they close the office at 6pm, you have no one to get in touch with.
Stayed 1 night in Apr 2022

2/10 Terrible

Virginia Alejandro Alvare

Disliked: Staff & service
I couldn’t stay the rods was close to the public to get into to the property I was never informed about that so I had to get a different place to stay it was unfortunately and stressful and $$$ for the last minute plans
Stayed 1 night in Apr 2022

2/10 Terrible

Angela

Traveled with family
Disliked: Staff & service
overbooked
HORRIBLE THEY CANCELED OR OVER BOOKED MY ROOM AND DIDNT TELL ME TIL I SHOWED UP TO CHECK IN ..WHAT A NIGHTMARE
Stayed 3 nights in Apr 2022

2/10 Terrible

Desiree

Stayed 2 nights in Apr 2022
Response from Jayy on Apr 19, 2022
Would you like to provide your experience or feedback?

4/10 Poor

Daniel

Business traveler
Liked: Cleanliness
Disliked: Staff & service, amenities
Upon booking, Orbitz states that you need to check-in before midnight however I arrived at 11 and they had said the person checking people in has already left for the evening. I needed to wait for a long time before the security could even get me into the room using the master key. Furthermore, they did not give me a key.
Stayed 1 night in Apr 2022

2/10 Terrible

Kimberly

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was semen on the bed
Stayed 2 nights in Apr 2022

8/10 Good

Catherine

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
The checking in was confusing. The check in was not at the hotel itself. We had to check in at the club house, across the complex. We arrived after dark and it was not very well lighted. The room was very nice.
Stayed 1 night in Apr 2022

10/10 Excellent

Joo Bong

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Very good.
Stayed 2 nights in Apr 2022

2/10 Terrible

Lilit, Burbank

Traveled with partner
Liked: Cleanliness
The check in office in 2 places were closed with no sign were to go, after asking 3 ppl were directed to the restaurant to find check in office
Stayed 1 night in Apr 2022

2/10 Terrible

Nathalie

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Apr 2022

2/10 Terrible

Alicia

Stayed 1 night in Apr 2022