Ratings based on 796 Verified Reviews

3.5 out of 5
70% of guests recommend
3.6 Room cleanliness
3.8 Service & staff
3.4 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Families
by A verified traveler from San Diego, CA

Posted Jan 16, 2018
Pros: Breakfast was included, heated pool, comfortable bed and very clean
Location: It's close to many great restaurants
I was very thrilled to see an older hotel being well taken care of. Very nice and clean!
2 out of 5
by A verified traveler from Fresno

Not what the photos portray.

Posted Jan 16, 2018
Staff was pleasant and on top of anything we needed, so that was great. But the hotel is in need of upgrades and a remodel. The pool area looks nice, but upon getting in you notice pool tiles missing. There were also sharp objects in the pool floor, which ended up giving all the children cuts on their feet. Also, terms of reservation were that the first night would be charged as a deposit upon check in. Instead, they ended up charging the full amount of our stay to my credit card BEFORE we even had the chance to check in! Lady at front desk told us they sometimes do this when they are going to be full on a busy weekend. Regardless of how busy they are going to be, terms of condition are terms of condition. We did not intend to place the full amount on that card, but instead wanted to pay cash. She informed us that we could still pay cash, but this was no longer an option, as I did not want to have $1000 dollars tied up while we waited for the bank to release their original charge. Disappointed in this stay, to say the least!
5 out of 5
Recommended
for Everyone
by A verified traveler from OC

Nice hotel for price

Posted Jan 9, 2018
We stayed one night our kids loved the heated pool, staff was very friendly towards us and our kids. Free breakfast very clean and We will be happy to return in the near future.
Comment from Hotel Management
Jan 9, 2018 by REAL, Hotel Management
THANKS, HAPPY NEW YEAR
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, a little worn down but pleasant

Posted Jan 4, 2018
Pros: Convenient to Palm Springs and quiet
Cons: Spend some money on the exterior - its a bit run down and worn down
Room was clean, but not very modern. The bed was like a giant sponge that let you sink in about 2 feet and did not support anyone comfortably. The pool areas were pretty beat up - tiles missing, concrete very worn and faded - and looked aged
4 out of 5
Recommended
for Everyone
by A verified traveler from Huntington Beach, CA

A great deal for the area

Posted Nov 13, 2017
Convenient, clean motel. Building is older, but it's been updated, and the room had everything we needed. It is close to down town, and the 111 HWY. We will be back again!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 12, 2017
The check in staff was magnificent. The hotel was near a great dining restaurant.
Comment from Hotel Management
Dec 11, 2017 by Real, Hotel Management
thank You Happy Holidays
3 out of 5
by A verified traveler from los Angels

Posted Nov 11, 2017
Room needs updating Breakfast very limited The grounds and pools are very nice Could be very nice place with a little work
Comment from Hotel Management
Dec 11, 2017 by Real, Hotel Management
Thanks for your comments I feel that continental breakfast is pretty good we have a verity of item such as sausages , cheese omelets,4 kind of bagels ,English muffins ,White and Wheat breads , Blueberry and Chocolate muffins Oatmeal , 3 types of cereal , Fruits,Juices , Yogurts . Thank you and Happy Holidays
3 out of 5
Recommended
for Everyone
by A verified traveler from phoenix

Posted Nov 6, 2017
Bathroom exhaust fan was inoperative. So if you think about it, the room didn’t smell very well at times.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 4, 2017
can't bring breakfast back to your room. Must eat in breakfast area
1 out of 5
by A verified traveler

Uptown convienence

Posted Oct 31, 2017
Staff did not smile, room had peeling furniture veneers, carpet old and lumpy, ceiling stains, very low water pressure, waited 10 minutes for hot water and it was not very hot. Old noises air conditioner. Pool area run down and falling apart. One out of two pools was freezing. One out of two jacuzzis not working. Some plastic chairs were filthy and broken with sharp edges and horribly gross filthy cushions. Pool tiles missing and falling off. Hate access not clearly written nor did we know we had to ask for pool towels in lobby before going to the pool area.