Posted Sep 13, 2016
Went for a golfing/relaxing weekend. The hotel is beautiful and grand! The room I had was spacious, clean, and had a wonderfully large balcony equipped with a table and chairs, including a lounge chair. Down side the shower is horribly small. The water flooded the floor outside of the shower. Luckily I had placed a towel on the floor and recognized it was soaked before I got out. The wooden blinds on the patio door were broken, thus they did not function. Lastly, there was another way to the room, other than from the lobby (which was very far), which took a great deal of memorization in order not to get lost...climb 2 flights of stairs, turn left and walk up the ramp, take the elevator from the 3rd to the 5th floor, go into the door adjacent the elevator and go up the emergency exit stairs to the 6th floor and take a right. (See...a bit confusing for you the 1st couple of times.) Overall, had a great time.
Comment from Hotel Management
Sep 14, 2016 by JW, Hotel Management
Dear Guest, Thank you for taking a moment to share your recent stay experience. We are happy to hear that you enjoyed your overall stay and was disappointment to hear of the challenges you experienced. Your comments will be share with our leadership team to ensure that the issues are address. Thank you again for staying with us and we hope we will have the opportunity to better serve your whenever your travels bring you back to Palm Desert.