Ratings based on 1,117 Verified Reviews

4.2 out of 5
83% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from LA

Wonderful hotel! Great amenities!

Posted Apr 22, 2017
The staff treated us royally as we celebrated our anniversary!
Comment from Hotel Management
Apr 22, 2017 by JW, Hotel Management
Dear Guest, Thank you for such a prefect review. We are happy to learn that we exceeded your expectations. Come visit again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler from Orange County, CA

Fun for kids

Posted Apr 20, 2017
I brought my young daughter to stay with me at the JW Palm Desert for spring break which was a lot of fun. Lots of families and kids at the pool, exactly what we were expecting. Overall it was great and we would return. The only con, is that there was SO much plastic trash around the pool area and very few servers for the busy pool. I picked up about 5 used plastic cups that had blown into the pool (disgusting) and handed them to a server. There were also lots of plastic silverware wrappers blowing around from food served by the pool. If there is that much plastic served outside, someone needs to be on top of picking it up.
Comment from Hotel Management
Apr 20, 2017 by JW, Hotel Management
Dear Guest, thank you for staying with us over Spring Break. We are happy to learn that you and your daughter enjoyed the amenities the resort offered. Thank you for your feedback regarding the pool area, your comments will be shared with the manager. come visit again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from T

A fun 4 day stay

Posted Apr 10, 2017
We came for a 4 night stay with our toddler and had a great time. The main pool got pretty busy on the weekend and we spent most of our time at the springs pool, which was much more quiet and family oriented. The restaurants were a little spendy so we ended up eating a lot of our meals at local restauants. Loved the boat ride and just walking the pretty grounds to explore and watch the flamingos and swans. The hotel is beautiful with awesome views, staff was great too!
Comment from Hotel Management
Apr 15, 2017 by JW, Hotel Management
Ashley, Thank you for this prefect review. Much appreciate! We are thrilled to learn that we exceeded your expectations. Come visit again soon.
2 out of 5
by A verified traveler

Old hotel, very small rooms for the price.

Posted Apr 9, 2017
For 400 per night this resort was crowded and the rooms were very small and out dated. We had booked for a week but checked out after 1 night and spent the rest of the week at the Westin.
Comment from Hotel Management
Apr 11, 2017 by JW, Hotel Management
Dear Guest, thank you for your feedback. We are sorry to learn that we did not meet your expectations. We hope we will have the opportunity to better serve you in the near future.
2 out of 5
by A verified traveler from California

What happened? Nothing went right !!!

Posted Mar 17, 2017
The room reservation was not correct. We had requested 2 queens with a quiet view. We received a King, not 2 queen beds for my daughter and myself. Room was changed to overlook the spa roofs with a motel type entrance, west facing room with 90 degree weather and full size beds instead of queen beds. Both of us woke up in horrible pain from a rough night sleep on those beds and from the neighbors in next room yelling a great deal of the night. Then we found out the spa lost our reservations. I checked out after 1 night. I have stayed here before with a wonderful experience. Not ever again.
Comment from Hotel Management
Mar 20, 2017 by JW, Hotel Management
Dear guest, Thank you for sharing your recent stay experience. Please accept our sincere apology for not meeting your expectations on this stay. we hope we will have the opportunity to better serve you whenever your travels bring you back to Palm Desert.
5 out of 5
Recommended
for Couples
by A verified traveler from Minnesota

Celebration of our 25th Wedding Anniversary

Posted Mar 10, 2017
Pros: The lobby entrance with the impressive atrium and bar lounge as well as everything else that I wrote above.
Cons: We can't think of anything.
Location: We took a drive up to Joshua Tree National Park...very impressive area.
My wife and I stayed for 5 nights. We had a wonderful time playing golf on both of the resort courses and enjoyed all the amenities of the resort. The staff is very friendly and very customer service oriented. Our room had a great view of the golf course and our bed was very comfortable. We ate at all the restaurants on the property and were very fond of the Fisherman's Restaurant including their wide range of seafood menu and of course their recipe of Sangria. Thanks and we'll be back next year!
Comment from Hotel Management
Mar 11, 2017 by JW, Hotel Management
Dear Guest, thank you for sharing your recent stay experience. We are thrilled to learn that we exceeded your expectations and look forward to welcome you again soon.
3 out of 5
by A verified traveler from Seal Beach Ca.

Needs a remodel

Posted Feb 27, 2017
Pros: outside and lobby
Cons: see up above
For $600 a night the room should of been a suite. The room looked like a motel 6 room. The room needs a remodel. The outside and lobby were very nice. Will stay in another Hotel next time I go to palm desert. Also when I pulled up to the valet he told me the fee was $35.00 a night. The self parking was 25 feet away. I parked in self parking and at check out I was told self parking is $25.00 a night. For extra $10.00 I should of parked valet.
Comment from Hotel Management
Mar 1, 2017 by JW, Hotel Management
Dear Mark, Thank you for taking a moment to share your thoughts. We apology for not meeting your expectation and hope to better serve you whenever your travels brings you back to Palm Desert.
2 out of 5
by A verified traveler

Posted Feb 26, 2017
Our room was small and we had a view of the parking lot. Food and drink were way too expensive. Elevators were a long way away
Comment from Hotel Management
Feb 26, 2017 by JW, Hotel Management
Dear Guest, We are sorry to learn that we did not exceed your expectations. We hope we will the an opportunity to better swerve you whenever your travels bring you back to Palm Desert.
5 out of 5
Recommended
for Everyone
by A verified traveler

Awesome Hotel

Posted Feb 26, 2017
My wife and I enjoyed a fabulous stay at the Marriott. We didn't play golf as she is 7 months pregnant but we spend a few days at the beautiful pool. The grounds are stunning and we were very impressed with the hotel. The boat rides around the lake are very cool. Lobby bar is beautiful but it is a little pricey, it also had live music on weekends. Tip: Make reservations for their restaurants
Comment from Hotel Management
Feb 26, 2017 by JW, Hotel Management
Dear Guest, thank you for this prefect review. Very much appreciate. Come visit again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from Riverside, Ca

One of our favorite places to come just for the da

Posted Feb 20, 2017
Pros: Booking was easy, check in was easy, Valet was great. The room was clean and warm.
Cons: Shower Cap in the bathroom
Location: Since it is in Palm Desert. Everything is local. The tennis club, El Paseo dining, golf course on site. Restaurants on site and shopping as well.
Booking was easy, check in was easy, Valet was great. The room was clean and warm.
Comment from Hotel Management
Feb 21, 2017 by JW, Hotel Management
Jestimator, thank you for this perfect review. We are happy to learn that we exceeded your expectations and look forward to your next visit!