Ratings based on 1,105 Verified Reviews

4.3 out of 5
84% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

Posted Feb 26, 2017
Our room was small and we had a view of the parking lot. Food and drink were way too expensive. Elevators were a long way away
Comment from Hotel Management
Feb 26, 2017 by JW, Hotel Management
Dear Guest, We are sorry to learn that we did not exceed your expectations. We hope we will the an opportunity to better swerve you whenever your travels bring you back to Palm Desert.
5 out of 5
Recommended
for Everyone
by A verified traveler

Awesome Hotel

Posted Feb 26, 2017
My wife and I enjoyed a fabulous stay at the Marriott. We didn't play golf as she is 7 months pregnant but we spend a few days at the beautiful pool. The grounds are stunning and we were very impressed with the hotel. The boat rides around the lake are very cool. Lobby bar is beautiful but it is a little pricey, it also had live music on weekends. Tip: Make reservations for their restaurants
Comment from Hotel Management
Feb 26, 2017 by JW, Hotel Management
Dear Guest, thank you for this prefect review. Very much appreciate. Come visit again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from Riverside, Ca

One of our favorite places to come just for the da

Posted Feb 20, 2017
Pros: Booking was easy, check in was easy, Valet was great. The room was clean and warm.
Cons: Shower Cap in the bathroom
Location: Since it is in Palm Desert. Everything is local. The tennis club, El Paseo dining, golf course on site. Restaurants on site and shopping as well.
Booking was easy, check in was easy, Valet was great. The room was clean and warm.
Comment from Hotel Management
Feb 21, 2017 by JW, Hotel Management
Jestimator, thank you for this perfect review. We are happy to learn that we exceeded your expectations and look forward to your next visit!
3 out of 5
by A verified traveler

atrium noise

Posted Feb 20, 2017
atrium noiseThen played in the atrium and the rooms are Acacian am the crowd noise in Van Nuys was overwhelming she came to our room very loud. Also there was a problem with the temperature in the shower would alternate from hot to cold .
Comment from Hotel Management
Feb 21, 2017 by JW, Hotel Management
doc, Thank you for sharing your recent stay experience. Please accept our sincere apology for noise disturbance and the challenge you experience with the shower. We hope we will have the opportunity to better serve you whenever your travels bring you back to Palm Desert
5 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles

relaxing weekend

Posted Feb 17, 2017
Pros: location
Cons: rooms need remodeling dust on the table in balcony
very relaxing weekend in Palm Desert enjoyed the satay at the resort many things to do here the lobby lounge is great with music in the evening
Comment from Hotel Management
Feb 18, 2017 by JW, Hotel Management
Dear Guest, thank you for such a perfect review. Very much appreciate! We are please to learn that we exceeded your expectations and look forward to welcome you again soon!
1 out of 5
by A verified traveler

Would not recommend because for the money it's No

Posted Feb 15, 2017
Pros: The pool
Cons: The cleanliness and it needs to be modernized
This hotel is fun and has some amenities that are exclusive from others but it's outdated not very clean and very overpriced for the outdated rooms and cleanliness. Plan on a lot of noise because it is actually a younger party hotel and excessive noise is tolerated by hotel staff in the middle of the night. However when we did complain they did move us to another room the next morning.
Comment from Hotel Management
Feb 17, 2017 by JW, Hotel Management
Dear Guest, thank your for sharing your recent stay experience. Please accepted our apology for not meeting your expectations, and we do hope we will have an opportunity to better service whenever your travels brings you back to Palm Desert.
1 out of 5
by A verified traveler

Room reservation was not kept.

Posted Jan 4, 2017
Pros: Location but the hotel is generally run down.
Cons: Competent staffs who handle the situation better.
I had two rooms reserved. When I arrived at the hotel, there were no rooms available for the "Signature Room" which I paid extra money for. They gave me the substandard room and $60 credit for one room, and they were able to give me a Signature Room for the second room. I reluctantly agreed to the accommodation. I wouldn't have paid extra for a nicer room if I did not mind to the regular room at the first place. When I got to the room, Signature Room, I've noticed bugs and flies all over the ceiling. I called the front desk and this time, they gave me $100.00 credit (different amount ?) and moved me to another substandard room. With my family together, I did not want to make big deal out of it. Last day of the staying at the hotel, around 4 am, I heard a loud plumbing sound coming from the bathroom. I ignored it and kept sleeping. In the morning, my wife almost passed out when she found out the bath tub was full of toilet waste and smelled terrible. Apparently all the waste water were back flowed to the Bath Tub in my room. This was major health risk. My wife and daughter yelled, and I could not stay in the room any more. I check out 7 am. I talked to the front desk, and their reaction was that this is very common thing to happen. The manager handled it by just giving me another credit.. I asked for the full refund and they refused becaused I stayed at the room. I feel like I have been treated as a guest in a third country run down motel.
Comment from Hotel Management
Jan 13, 2017 by JW, Hotel Management
Dear Guest, We are truly sorry to learn of the challenges you experienced, please accept our sincere apology. thank you for your feedback as all feedbacks enable us to enhance other guest experience.
5 out of 5
Recommended
for Everyone
by A verified traveler from sarian

Hot springs

Posted Jan 2, 2017
Great experience and we loved this hotelgrwst stuff and excellent services and accommodations
Comment from Hotel Management
Jan 3, 2017 by JW, Hotel Management
Mike, Thank you for the great review, we are thrilled to learn that we exceeded your expectation. come visit again soon..
3 out of 5
by A verified traveler from Seattle

Make sure the amenities will be open before you go

Posted Dec 23, 2016
Boats featured front and center in marketing for closed for the whole week. The main pool was closed and only one pool as working, which was next to construction going on with lots of noise. JW Marriott did not inform me of this upon booking, or before I arrived. It was scheduled maintenance and planned. Very disappointed since we booked this as a resort not a hotel room. Had I been informed of the out of order amenities we would have stayed at a different hotel close to friends across town. Staff very friendly and food at resort was very good.
Comment from Hotel Management
Dec 27, 2016 by JW, Hotel Management
Dear Guest, thank you for your feedback and please accept our sincere apology for not meet your expectations during your visit. Your message will be shared with the appropriate hotel team. Thank you for staying with us.
4 out of 5
Recommended
for Families
by A verified traveler from Seattle

Nice getaway - not great food

Posted Dec 6, 2016
Cons: Restaurants!
Everything at this place is good except for the restaurant; we stayed there and had the complimentary breakfast for a couple of day; every single day we observed the hard time they had managing the situation and observed multiple problems. Food quality is nothing special either.
Comment from Hotel Management
Dec 6, 2016 by JW, Hotel Management
Sam, thank you for your feedback and for sharing your dining experience. please accept our sincere apology for the challenges your experienced. your message will be shared with the appropriate manager. Thank you for staying with us.