Ratings based on 1,032 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
84% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler

Great resort features!

Posted Sep 20, 2016
Location: Very close to a small shopping area with a grocery stores, drug store, and a couple of restaurants. Easy access to main roads.
Multiple swimming pool areas each designed for a specific ambience make it easy to find the environment that suits you - high energy with loud music, to quiet seclusion. The grounds are spectacular with canals, bridges, lots of palm trees and vegetation, many waterfalls and a most impressive lobby area. Our room was quiet, clean and comfortable. Wish we could have stayed longer!
Comment from Hotel Management
Sep 21, 2016 by jw, Hotel Management
Dear Guest, thank you for this prefect review. Very much appreciate!! come visit again soon.
4 out of 5
by A verified traveler

Nice grounds, rooms clean but beds are not comfort

Posted Sep 20, 2016
Pros: Clean and friendly
Cons: More pool staff and better bedding
Location: Joshua Tree National Park and shopping
Hotel staff was very nice and welcoming. Rooms are big and clean. The pool was understaffed so you waited a bit if you wanted to order drinks. The beds are older and not comfortable. We used the pullout couch in our room and requested another comforter. Housekeeping said they could not provide a comforter...blankets only.
Comment from Hotel Management
Sep 20, 2016 by JW, Hotel Management
Dear Guest, thank your for your review. Very much appreciate. Your comments will be shared with the appropriate managers. We look forward to your next visit!1
4 out of 5
by A verified traveler from CA

Posted Sep 13, 2016
Went for a golfing/relaxing weekend. The hotel is beautiful and grand! The room I had was spacious, clean, and had a wonderfully large balcony equipped with a table and chairs, including a lounge chair. Down side the shower is horribly small. The water flooded the floor outside of the shower. Luckily I had placed a towel on the floor and recognized it was soaked before I got out. The wooden blinds on the patio door were broken, thus they did not function. Lastly, there was another way to the room, other than from the lobby (which was very far), which took a great deal of memorization in order not to get lost...climb 2 flights of stairs, turn left and walk up the ramp, take the elevator from the 3rd to the 5th floor, go into the door adjacent the elevator and go up the emergency exit stairs to the 6th floor and take a right. (See...a bit confusing for you the 1st couple of times.) Overall, had a great time.
Comment from Hotel Management
Sep 14, 2016 by JW, Hotel Management
Dear Guest, Thank you for taking a moment to share your recent stay experience. We are happy to hear that you enjoyed your overall stay and was disappointment to hear of the challenges you experienced. Your comments will be share with our leadership team to ensure that the issues are address. Thank you again for staying with us and we hope we will have the opportunity to better serve your whenever your travels bring you back to Palm Desert.
4 out of 5
by A verified traveler

Beautiful Hotel - Very nice and helpful staff

Posted Sep 8, 2016
Pros: Beautiful Pools and lobby - Plenty of bars and food options
Cons: Pool area - secondly I would try to keep families and singles on separate floors or at least give as an option. Woke up 2 morning with screaming kids
Pool was VERY crowded and a lot of the open chairs were available for an up-charge, which we felt was not right and should have been included in the resort fee charge. I understand that they charge for the cabanas but for regular chairs not cool. For being such a beautiful upscale resort, the rooms seemed to be musty and a little on the shabby side. When we were checking out we realized we were in the wing that was getting a remodel,so that might have been the issue. Would definitely try again,
Comment from Hotel Management
Sep 9, 2016 by JW, Hotel Management
Dear Guest, Thank you for sharing your thoughts following your recent stay at our resort. we appreciate learning about the areas of the resort you enjoyed, as well as your comment for the areas that need improvement. Thank you for staying with us and we look forward to your next visit.
4 out of 5
by A verified traveler from Fullerton, CA

Nice Hotel. Close to shops and restaurants.

Posted Sep 6, 2016
It was my second time staying at this hotel over Labor Day Weekend. I enjoyed every minute of it. I'll be back soon!!!
Comment from Hotel Management
Sep 6, 2016 by JW, Hotel Management
Dear Guest, thank you for your feedback. very much appreciate.. we look forward to welcoming you again soon.
5 out of 5
by A verified traveler

Posted Sep 3, 2016
Great place, great pool. Great service. great overall
Comment from Hotel Management
Sep 6, 2016 by JW, Hotel Management
Dear Guest, thank your for a prefect review. very much appreciate! Come visit us again soon.
5 out of 5
by A verified traveler from Fullerton, CA

3 years in a row! Best time!

Posted Aug 22, 2016
Our 10 year anniversary couldn't have been better! Our stay this year was mid Aug. Monday - Wednesday, no crowds, temp. 112°, low 80's at top of tram, nice hiking, Pool, Lobby Bar, Rockwood dinner...THE BEST!!! Rooms clean, quiet, staff very friendly, had dinner at Rockwood for first time and it alone rates 5 Stars!!! It will be hard NOT to come back for our 11th and make 4 years in a row! Worth the splurge!
Comment from Hotel Management
Aug 23, 2016 by JW, Hotel Management
Dear Guest, thank you for taking a moment to share your anniversary experience. Thank you for choosing to stay with us and we are thrilled to hear that you enjoyed your stay. We look forward to welcome you back for your 11th !!!
3 out of 5
by A verified traveler

Disorganization with hotel staff

Posted Aug 22, 2016
Pros: The hotel has pretty much everything you would need.
Cons: knowledge from staff
Location: there are 3 restaurants in the hotel, the cool lobby bar with live music, large pool ( I would not recommend bringing kids here its more like Vegas
We called to see if you could check in a bit early due to early arrival to the area. The person who answers say that should be no problem due to the amount of rooms that had ready at that time. So we get there early, no room ready, not a huge deal because they allow you to use the hotel & they hold your bags. Three hours later a room was ready or so we thought. We walked up to 3 different rooms, 1 one only had one bed & we needed two, second one actually had guest in the room (so embarrassing) & the 3rd room was finally a room that fit our needs. System seems to lack a lot of updating, I do not know that I would stay here again.
Comment from Hotel Management
Aug 26, 2016 by JW, Hotel Management
Dear Guest, Thank you for taking the time to share your recent stay experience. Please accept our sincere apology for your arrival experience. Please rest assured that your comments have been shared with the team in an effort to improve our arrival experience. Thank you for being a valued customer and we hope we will have the opportunity to better serve your whenever your travels bring you back to Palm Desert.
5 out of 5
by A verified traveler

Paradise in the desert

Posted Aug 19, 2016
Fabulous hotel in a beautiful setting. We had a balcony overlooking the pools/lake which was great. The pools were a good size and never busy, and conveniently open till 11p.m for peaceful swimming beneath the stars. The boat trip around the lake was fun too. We'll be returning.
Comment from Hotel Management
Aug 23, 2016 by JW, Hotel Management
hello and thank you for your "five-star" review. very much appreciate and we look for ward to welcome you back soon!
5 out of 5
by A verified traveler from CA

Excellent stay

Posted Aug 17, 2016
Pros: Super clean, elegant but lively enough for different age groups to enjoy.
Cons: Self parking should connect directly with hotel and not have to walk outside to connect the two areas.
Location: When staying at this hotel, you don't really have to leave because so much to do and enjoy at the hotel itself.
We had a great stay and give our whole experience an A+
Comment from Hotel Management
Aug 17, 2016 by JW, Hotel Management
Dear Guest, thank your for your kind words and such a perfect review. We look forward to your next visit.