Ratings based on 1,075 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
84% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler from Seattle

Nice getaway - not great food

Posted Dec 6, 2016
Cons: Restaurants!
Everything at this place is good except for the restaurant; we stayed there and had the complimentary breakfast for a couple of day; every single day we observed the hard time they had managing the situation and observed multiple problems. Food quality is nothing special either.
Comment from Hotel Management
Dec 6, 2016 by JW, Hotel Management
Sam, thank you for your feedback and for sharing your dining experience. please accept our sincere apology for the challenges your experienced. your message will be shared with the appropriate manager. Thank you for staying with us.
5 out of 5
by A verified traveler

Posted Dec 3, 2016
We continue to return every year - the staff are great and friendly. The hotel is beautiful and operated well. I love it!
Comment from Hotel Management
Dec 6, 2016 by JW, Hotel Management
Great review! thank you and come visit again soon.
5 out of 5
by A verified traveler from US

Great resort. You really don't have to leave.

Posted Nov 30, 2016
Great spa and pools. The restaurants were ok. Not the best food but it was nice to not have to leave the resort.
Comment from Hotel Management
Nov 30, 2016 by JW, Hotel Management
Jessica, thank you for your review. very much appreciate!! come visit again soon.
3 out of 5
by A verified traveler from US

La Quinta at Thanksgiving

Posted Nov 28, 2016
Pros: The scenery - the very efficient and kind staff - THE GYM!!!! - the many pools and tennis courts
Location: If you are a family with kids - they probably want to stay in the pool all day - but the desert museum, and Shields Dates (very close) for lunch
The hotel under new ownership has mixed features. I was most disappointed with the state of our casita (room). The bathroom was huge because they took out the shower unit and instead put a shower head in the bathtub. Towels were OK but not luxurious. The gym was great - some new ways to work off dinner.... The best part of the stay is the beautiful landscaping and view. Hurrah - they are still beautiful. Our casita needed a replacement in the key card unit - leaving us stranded until the very nice (and very efficient) staff came and replaced several parts. We will go back because that's what our family does every year. Perhaps next year we will think twice before going to the enormous Thanksgiving Buffet - delicious - but $90 per person???? Staff continues to be very helpful. Landscaping and pools are still the highlight of the day.
Comment from Hotel Management
Nov 28, 2016 by JW, Hotel Management
Thank you for your feedback. We apologize if your stay with us did not meet up to your expectations as we certainly strive to deliver our best to all our guest. We hope we will have the opportunity to welcome you again in the near future.
5 out of 5
by A verified traveler from US

Soaking up sun or enjoying the desert

Posted Nov 21, 2016
We love this hotel for just chilling by the pool and soaking up sun. Poolside bar has the best cheeseburgers I've had in a long time.
Comment from Hotel Management
Nov 23, 2016 by jw, Hotel Management
Thank you for staying with us, we are happy to learn that you enjoyed your stay. we look forward to your next visit.
5 out of 5
by A verified traveler from Portland, United States of America

Beautiful hotel. Spa is wonderful too.

Posted Nov 19, 2016
There are boats that give you tours of the property and come into the lobby! The boats can give you rides to one of the many restaurants on the property. Fun for grown ups and kids!
Comment from Hotel Management
Nov 19, 2016 by jw, Hotel Management
Dear Guest, We are happy to learn that you enjoyed your stay and we exceeded your expectations. Come visit again soon!
3 out of 5
by A verified traveler

Very outdated, more like a courtyard+ brand.

Posted Oct 20, 2016
Pros: Positive side - spa café was excellent, gym facilities were very good, sushi bar was excellent.
Cons: see above
Location: desert trip concert
Understaffed and unprepared for sold-out status during Desert Trip weekend. Apparently, they were sold out that week also with large convention. Happy for them, but that should not impact the guest. "Guaranteed" 4:00 check in not honored, which created big inconvenience. Staff was unaware of options re on-site F&B. Room furnishings outdated (stepped on a wood screw which must of fallen out of outdated dresser), bedding below standards. No mini-bar, no free Wi-Fi, too long of a line at lobby Starbucks, but only coffee option - even the Courtyard brand has a complimentary coffee station. Landscaping was in terrible shape - dead plants, weeds, etc. After complaining we received a $50 credit - $25 per person during our 3 day stay at $700+/night.
Comment from Hotel Management
Oct 21, 2016 by JW, Hotel Management
We are so sorry to hear we did not meet your expectation regarding your arrival experience and your overall stay. Please accept our sincere apology and your comments will be shared with the appropriate hotel team
5 out of 5
by A verified traveler from US

Perfect weekend.

Posted Oct 18, 2016
We stayed three nights while attending Desert Trip and it was a fantastic trip. Our room was great,big clean with a fantastic view. Hotel staff was very helpful and friendly. The buffet was the best ever. The food was fantastic service fantastic.
Comment from Hotel Management
Oct 19, 2016 by jw, Hotel Management
Robert, we are happy to learn that we exceeded your expectations. thank you for choosing to stay with us and we look forward to host you again in the near future.
4 out of 5
by A verified traveler

Posted Oct 15, 2016
Pros: The pool and sushi bar. Fishermans restaurant excellent with huge menu.
Cons: Room was quite far away from lobby and parking
Great location in Palm Desert. Staff was awesome!!
Comment from Hotel Management
Oct 18, 2016 by jw, Hotel Management
we appreciate your review on your recent stay. happy to know you enjoyed your stay, we look forward to your next visit.
5 out of 5
by A verified traveler

Great resort features!

Posted Sep 20, 2016
Location: Very close to a small shopping area with a grocery stores, drug store, and a couple of restaurants. Easy access to main roads.
Multiple swimming pool areas each designed for a specific ambience make it easy to find the environment that suits you - high energy with loud music, to quiet seclusion. The grounds are spectacular with canals, bridges, lots of palm trees and vegetation, many waterfalls and a most impressive lobby area. Our room was quiet, clean and comfortable. Wish we could have stayed longer!
Comment from Hotel Management
Sep 21, 2016 by jw, Hotel Management
Dear Guest, thank you for this prefect review. Very much appreciate!! come visit again soon.