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Reviews of Marriott's Shadow Ridge II- The Enclaves

3.5 out of 5
Marriott's Shadow Ridge II- The Enclaves
9003 Shadow Ridge Road, Palm Desert, CA

Reviews

8.8

Excellent

Rating 10 - Excellent. 813 out of 1320 reviews" "
Rating 8 - Good. 286 out of 1320 reviews" "
Rating 6 - Okay. 109 out of 1320 reviews" "
Rating 4 - Poor. 69 out of 1320 reviews" "
Rating 2 - Terrible. 43 out of 1320 reviews" "

9.2/10

Cleanliness

8.6/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Sunny

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
We had a lovely experience and look forward to coming back. They were so accommodating to us.
Stayed 6 nights in Apr 2024

10/10 Excellent

Anita, Brighton

Liked: Cleanliness, amenities, property conditions & facilities
The grounds were beautiful and the staff very friendly
Stayed 3 nights in Apr 2024

8/10 Good

Kathy

Traveled with family
Liked: Cleanliness, amenities
Golf was very good. Rooms need updating. The Restaurant was closed and should have had a shuttle to the other Marriott for dinner.
Stayed 6 nights in Jan 2024

10/10 Excellent

Kimberely, San Clemente

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Kitchens, pools the lay out of the property. Good crowd of people
Stayed 4 nights in Apr 2024

10/10 Excellent

Terry

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything was very nice.
Stayed 3 nights in Mar 2024

10/10 Excellent

Greg

Liked: Cleanliness
Stayed 3 nights in Mar 2024

10/10 Excellent

Teri

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Brownell

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Enjoyed our stay. Top-notch customer service.
Stayed 4 nights in Mar 2024

10/10 Excellent

Kyle

Liked: Cleanliness, amenities, property conditions & facilities
I thought it was a nice property. Only thing that could have been better in my room I couldnt fully block out the light coming from outside the room in the bedroom.
Stayed 2 nights in Feb 2024

6/10 Okay

Karen, Napa

Business traveler
Liked: Cleanliness
Disliked: Amenities
Very large property, and feel of the place was like a large, mediocre apartment complex. Clean and newer, but small room and 2 star at best. Budget property at resort rates, in my opinion.
Stayed 1 night in Feb 2024

8/10 Good

Angelica

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
We we would have been nice if the restaurants were all open not just the poolside restaurants for more options. But we loved all of the activities the staff and we would definitely come back again! Per spot for families
Stayed 4 nights in Feb 2024

4/10 Poor

Kevin

Liked: Property conditions & facilities
Stayed 5 nights in Feb 2024

6/10 Okay

Edgar

Traveled with family
Liked: Amenities
Disliked: Cleanliness
Door was open when we arrived. Carpet was not clean, full of small rocks. Ottoman had a urine smell
Stayed 1 night in Feb 2024

10/10 Excellent

Wayne

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very clean room and the facility itself has so much to offer!!!
Stayed 4 nights in Feb 2024

8/10 Good

Maria

Traveled with group
Liked: Property conditions & facilities
Clean and well maintained
Stayed 1 night in Feb 2024

10/10 Excellent

Christopher

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful grounds, very well maintained. Feels like you are in paradise.
Stayed 3 nights in Jan 2024

10/10 Excellent

jude, Long Beach

Stayed 1 night in Feb 2024

6/10 Okay

Maria

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Let me clarify. The description on Expedia does not match the room that we got. We were supposed to have a balcony but when we fly the confirmation from Marriott, it said no balcony. I called both Expedia and Marriott and both said they couldn't change anything. As I suspected, there room was very small and no balcony. This is the second time that happens where the description listed in Expedia is not accurate. Call the property before booking.
Stayed 2 nights in Jan 2024

8/10 Good

Fabiola

Stayed 3 nights in Jan 2024

2/10 Terrible

Edi

Stayed 2 nights in Jan 2024

10/10 Excellent

janice

Traveled with partner
Liked: Amenities
We could not have enjoyed a place more!
Stayed 6 nights in Jan 2024

8/10 Good

Gordon

Liked: Cleanliness, room comfort
Stayed 4 nights in Jan 2024

10/10 Excellent

Sue

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great property. Love the pools.
Stayed 1 night in Jan 2024

10/10 Excellent

Raymond

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Yoomi

Traveled with group, Traveled with family
Liked: Cleanliness, room comfort
It is very nice . But , we are check in late. Check out 10 am too early . I thought check out 11Am
Stayed 1 night in Dec 2023

8/10 Good

Jo-Ann

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
While this is a very nice property, unfortunately the walls between the units seem to be paper thin. You can easily hear normal conversations from the unit next door.
Stayed 7 nights in Nov 2023

10/10 Excellent

Benny

Stayed 1 night in Dec 2023

10/10 Excellent

Robert

Liked: Cleanliness, room comfort
Stayed 5 nights in Nov 2023

10/10 Excellent

Chelsea

Traveled with family
Liked: Amenities, property conditions & facilities
Well maintained, friendly staff, lots of amenities
Stayed 6 nights in Nov 2023

8/10 Good

Sara

Liked: Property conditions & facilities

10/10 Excellent

Talin

Liked: Cleanliness, amenities, property conditions & facilities
Very nice
Stayed 1 night in Sep 2023

10/10 Excellent

Maria, Lawndale

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
My stay was magnificent, we had a great time, everything was nice and clean, the workers, the people at the pool, in the lobby were all very friendly, I hope to return. My husband and I had a lot of fun. Thank you.
Stayed 2 nights in Oct 2023

8/10 Good

Alan

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice resort and nice pools. Only negatives were the floors needed cleaning and water pressure and temperature in shower were not good. Otherwise, the unit was nice and service was good.
Stayed 3 nights in Oct 2023

10/10 Excellent

Lester

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I really liked the overall esthetic of the place. Staff was very friendly and helpful.
Stayed 2 nights in Oct 2023

10/10 Excellent

Gisela

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Rachel

Liked: Cleanliness, amenities, property conditions & facilities
Wonderful experience. Would definitely return.
Stayed 1 night in Oct 2023

10/10 Excellent

Monica, Fresno

Liked: Cleanliness, amenities, property conditions & facilities
Excellent stay & very clean
Stayed 2 nights in Oct 2023

2/10 Terrible

Karin

Traveled with family
Liked: Amenities
Great big room however it was impossible to enjoy ourselves with the small children upstairs running back and forth and horsing around at all hours. I imagine being in the desert the walls have no insulation-they are paper thin. Our stay was a waste of a lot of money and not relaxing at all. Request a top floor or don’t bother
Stayed 6 nights in Oct 2023

10/10 Excellent

Karina

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Really enjoyed with the kids
Stayed 2 nights in Sep 2023

8/10 Good

Gwen

Liked: Cleanliness, room comfort
Birthday & Anniversary Weekend
The room was GREAT! Check-in went really easy and smooth. The front desk on checkout day was NOT accommidating at all. We requested a little extra time 11 am checkout and we were told "sorry but an incoming guest has requested your unit." REALLY, a unit facing the back side filled wirh dead weeds and dirt!! I don't think so. The property was not at capacity at all. We have stayed at SR numerous times and this time the properry was at very low capacity. If you are short on housekeepers then just say that. Don't lie to your guest and then send housekeeping to their room right at 10 to backup the lie!!! UNACCEPTABLE Lastly, the pool situation is out of control. People with toddlers getting in the pool with just regular diapers on is disgusting. Who wants to swim in that water??? People with toddlers need to be reminded that they need to remain at those pools that service toddlers and their famlies. This is defintley something that needs to be addressed at the corporate level.
Stayed 2 nights in Sep 2023

10/10 Excellent

Michael

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023

4/10 Poor

Edward

Disliked: Cleanliness, property conditions & facilities
Ceiling was leaking right in front of our room door.
Stayed 3 nights in Sep 2023

2/10 Terrible

Tae Jung

Stayed 2 nights in Sep 2023

8/10 Good

VERONICA

Traveled with family
Liked: Cleanliness, room comfort
family weekend
very nice place had a great time, only minuses are they don't serve a full breakfast they do have a Starbucks and check out is at 10:00AM.
Stayed 2 nights in Sep 2023

10/10 Excellent

Georgina

Traveled with group
Liked: Cleanliness, property conditions & facilities
This is a great property and we love coming here every year. The staff is so great and everything is very clean. Comfortable beds and nice rooms
Stayed 2 nights in Sep 2023

10/10 Excellent

Valentina

Traveled with family
Liked: Cleanliness, room comfort
Best place 👍
Stayed 1 night in Sep 2023

10/10 Excellent

Irma

Traveled with family
Liked: Cleanliness, room comfort
Amazing Hotel amenities. Beautiful to stay and relax in the pool if you have little ones this is the hotel to relax with them.
Stayed 1 night in Sep 2023

8/10 Good

Gracesol, Clarenmont

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We had noisy Neighbor’s. Even after calling the front desk they continued to keep us up.
Stayed 2 nights in Aug 2023

10/10 Excellent

Ellen

Business traveler, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff, wonderful villa, great fitness center, wonderful pool and bar. Just a wonderful stay. We hope to go again next year.
Stayed 4 nights in Aug 2023

10/10 Excellent

shea

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Everything went smoothly!
Stayed 1 night in Aug 2023