This was the worst hotel I ever stayed at
Posted Mar 14, 2017
This is the worst hotel I ever stayed at. We had to drive to Palm Springs for a medical emergency, so we had to book at the last minute. The tennis tournament was going on, so there were only about 4 hotels with any availability. We choose the red lion due to the proximity of the hospital. Well, next time I will sleep in my car before I stay at this place again. We pulled out the sleeper sofa to find a stained mattress - not sure if it was stained with blood or vomit. No sheets on it. We notified the front desk and they sent staff to remove the sofa and they brought us a roll away. The room was dirty and the bed sheets were old and not sure they were clean. I found a long black hair inside the bed when I pulled down the cover. We checked out first thing in the morning and asked for our receipt and were handed someone else's credit card receipt - for our room number.
Comment from Hotel Management
Mar 16, 2017 by Damon - GM, Hotel Management
Thanks for writing a review for our property. I would like to apologize for the experience you had with us. It sounds like you may have received a receipt for a pre-paid reservation. If this is the case, the card number you saw belonged to Expedia, this is not a standard procedure, as the receipt shouldn't of been given to you. I will aslo talk with my housekeeping staff to ensure we do not miss details in the room like the ones you mentioned.