Very unpleasant stay.
Posted Dec 29, 2016
Without telling me and while I was out of the room, hotel staff brought two black bathrobes to my room. Bathrobes were just thrown onto the bed in a pile, all crumpled. They were also cheap with fabric falling off in little black pieces all over the white sheets of the bed making a huge mess I had to clean up or sleep on and breath in. Yuk..!
Also, the heater in my room was not working. A big problem during the cold nights I was there. First nite I called staff they took 3 hours to come. At one point front desk told me the engineering dept told them "we are walking to the room right now", but they still did not arrive for another 30 minutes.
The next night it malfunctioned again. Front desk Staff was rude, even before I spoke a word. She hurriedly said she was helping customers and asked me to state my question quickly. I was annoyed by this. She said she would call engineering then abruptly hung up. Hours passed but engineering never came. I called front desk again. I was told the prior staff person never called engineering for me. Engineering came 30 mins later. They could not fix the heater, so I had no heat.