The Hotel was nice, Clean. What put me off is that I checked in at 3:45, Check in was at 4pm. I waited in line, Checked in and was told that I would get a call. I waited in the lobby till 5:45pm. no call, I went to the lobby and asked if they were running late because I exhausted waiting , the lady said yes , they were late but didn't check my name. Waited till 6 pm. went back and they said that they had called me, I showed her that I had zero calls and very good reception. I was given my key at 6pm. 2 hours after Check in. Unacceptable!