Posted Sep 3, 2016
Shower head was not secure, water burst out of side pipe better than shower head! Two dead moths in the shower when I got in!
Had a suite and at check in there were two dirty plastic cups on bookcase, one with clear liquid, one with watered down cola!
They charge a resort fee to the room. I checked in, showered went to dinner off property for a friends birthday, back at two am and went to bed! Up at 9, and off property for breakfast! Back to hotel and checked out.....why should I be charged 35 for the resort fee?
Furniture in room stained, lamp shade torn. Place is run down
Comment from Hotel Management
Sep 7, 2016 by Guest Relations, Hotel Management
Thank you for taking a moment to share your recent experience. I'm disappointed to see that we were unable to exceed your expectations. What you describe is very unlike our team or our property. Please know that the Housekeeping oversights you experienced are unacceptable and have been reviewed with our Director of Housekeeping and the team. We have also shared your comments with our Maintenance team regarding the shower and condition of furnishings. We look forward to an immediate improvement and hope to have the pleasure of welcoming you back for an improved experience soon.