评分基于 986 条真实点评
4.1 客房清洁度
4.1 服务和员工
4.1 客房舒适度
3.9 酒店条件
Expedia 真实点评
用户：真实旅客
发布日期：2022年7月4日
Pool and dining staff were good. Site was well-maintained. Would come here with kids again.
酒店管理层的评论
2022年7月5日，回复：酒店管理层 General Manager
Dear Caroline, thank you for your thoughtful review and for all the lovely things that you had to say about The Westin Rancho Mirage Golf Resort & Spa, a refreshing and relaxing family retreat in Palm Springs. Your comments were a pleasure to read, and we are excited to share them with our devoted associates. Thank you for sharing that you will be returning in the future, and we look forward to making more memories with you and your family on your next visit.
Tom Scaramellino
General Manager
用户：真实旅客
发布日期：2022年7月4日
Pretty property and calm surrounding
酒店管理层的评论
2022年7月6日，回复：酒店管理层 General Manager
Dear Irma, although your rating does not reflect your review, we are pleased to know you enjoyed a refreshing and relaxing family retreat in Palm Springs. Thank you again for your feedback, and we look forward to making more memories with you and your family on your next visit.
Tom Scaramellino
General Manager
用户：真实旅客
发布日期：2022年7月4日
Bathrooms at pool didn’t have toilet paper, front desk ran out of water, no waitstaff at the gameroom area so we had to order food from bar. The staff sememd too busy and just not enough of them. The pool is so nice so you seem to ignore all of this but it makes the trip hard.
酒店管理层的评论
2022年7月4日，回复：酒店管理层 General Manager
Dear Mehar, thank you for taking the time to evaluate your stay at The Westin Rancho Mirage Golf Resort & Spa. We are glad to read you loved our beautiful pool and that you had an overall pleasant experience with us. However, we regret the frustrations you endured. We appreciate knowing where we have room for improvement, and we will share your feedback appropriately as we are committed to enhancing our services on all levels. We hope to have the opportunity to host you again the next time you are in the Palm Springs area.
Tom Scaramellino,
General Manager
用户：真实旅客
发布日期：2022年7月3日
James at the front desk was amazing, very accommodating and helpful
酒店管理层的评论
2022年7月3日，回复：酒店管理层 General Manager
Dear Larry, thank you for your thoughtful review. We are pleased that you enjoyed your stay at The Westin Rancho Mirage Golf Resort & Spa and that our attentive associates helped to elevate your visit. We will share your enlivening comments with them, especially James, and we appreciate your recognition of their excellent service. It was a pleasure having you as our guest, and we hope to have the opportunity to welcome you back on a future visit.
Tom Scaramellino
General Manager
用户：真实旅客
发布日期：2022年7月2日 发布在：Hotels
酒店管理层的评论
2022年7月4日，回复：酒店管理层 General Manager
Dear Brooke, we appreciate you taking the time to leave your rating. However, we are disappointed if we did not deliver our best. We hope to have another chance to provide you with the fulfilling stay you deserve soon.
Tom Scaramellino,
General Manager
用户：真实旅客
发布日期：2022年6月30日 发布在：Hotels
酒店管理层的评论
2022年7月2日，回复：酒店管理层 General Manager
Dear Sarah, thank you for being our guest at The Westin Rancho Mirage Golf Resort & Spa. We are pleased that we could provide you with an enriching stay. We appreciate your generous ratings and hope you will choose us whenever your travels bring you to our area.
Tom Scaramellino
General Manager
用户：真实旅客
发布日期：2022年6月29日 发布在：Travelocity
It was perfect for all our boys. Love the pools.!
酒店管理层的评论
2022年6月30日，回复：酒店管理层 General Manager
Dear Audrey, thank you for taking the time to review The Westin Rancho Mirage Golf Resort & Spa. It is a pleasure to know that you and your family could experience our perfect combination of relaxation and fun at our three pools, with different themes and programming for each pool. We appreciate you choosing us, and we hope to see you again for more fun in the sun the next time you are in the area.
Tom Scaramellino
General Manager
用户：真实旅客 来自：La Mirada
发布日期：2022年6月28日
It was dirty. No one picked up trash around the resort. The pool was murky and dirty and hair in the pool. It seems like maybe they don’t have concern about cleanliness. We used to love this resort but now I am not impressed. It’s getting run down. Food was excellent though
酒店管理层的评论
2022年6月29日，回复：酒店管理层 General Manager
Dear Kathy, thank you for your evaluation of your time with us. We are sorry we did not provide you with the refreshing and revitalizing stay you deserved. We take the cleanliness of our hotel very seriously, and steps are already underway to ensure this is not repeated. That said, we are glad you appreciated the flavorful dishes we serve in our onsite restaurant. We appreciate your feedback, and we hope you will choose us again for a more enriching experience.
Tom Scaramellino
General Manager
用户：真实旅客
发布日期：2022年6月26日 发布在：Hotels
酒店管理层的评论
2022年6月27日，回复：酒店管理层 General Manager
Dear Janice, thank you for the perfect rating. We are glad you had a wonderful time at The Westin Rancho Mirage Golf Resort & Spa. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience.
Tom Scaramellino,
General Manager
用户：真实旅客
发布日期：2022年6月25日
Pillow case was dirty. Adult pool drink service was poor. Long waits. Had to remind staff of orders. Cancelled one of the orders.
酒店管理层的评论
2022年6月26日，回复：酒店管理层 General Manager
Dear Rafael, thank you for taking the time to post a review of The Westin Rancho Mirage Golf Resort & Spa. From your rating, it seems you had an overall pleasant experience with us. However, we are sorry you were disappointed with the condition of the pillowcase. We have taken note of your comment and have shared it appropriately. Furthermore, we apologize for the delay you endured and for the unsatisfactory service you received at our pool. We will discuss your feedback with the appropriate individuals to ensure a better outcome going forward. We hope you will consider a return visit and give us another chance to make a favorable impression.
Tom Scaramellino,
General Manager
