HORRIBLE HOTEL - Stay Away
Posted Jan 16, 2017
This hotel was horrible. If I had to voice only one complaint it would be that there was no HOT WATER for showers. When you turned on the Hot Water, there was just a little Trickle coming out of the Faucet. If you turned on the Cold Water, it immediately became a Cold Shower. CMON!
There was no Soap, Conditioner or Shampoo in the room. We had not packed any Shampoo, imagine our surprise when we realized that there was also none in the room. There was a White Plastic Tray on our Sink with nothing in it. Then, after we walked to the Front Desk and got some Shampoo, we realized it was where the items should have been.
The AC Does not work, when we explained it to the Handyman, he told us to go to the Front Desk and get a fan for our room if it was too hot...... OR, we could just open our windows if we wanted air in the room..........
I am not sure how they rated so high on Expedia, but this now leaves us wondering how reliable Expedia is......
Comment from Hotel Management
Feb 1, 2017 by Monica Lopez GM , Hotel Management
We are so sorry that this happened during your stay. I shared everything with my team to see where the breakdown of your room being 100% ready was. We thank you for your feedback and it will all be fixed