Posted Mar 26, 2017
Checked in and found live cockroaches in unit. Requested another room which seemed ok until the last 2 days and then found more cockroaches running in the room one afternoon. Didn't say anything because we only had 2 days stay remaining, but it was sickening.
The units are decent size, but outdated, tired looking.
Unit was cleaned 2x in 7 days, but only after our request.
Toilet wouldn't flush, and no water in kitchen, however they did send maintenance quickly and both were repaired.
Would not return and certainly would never buy a time share unit here.
Comment from Hotel Management
Mar 30, 2017 by Hutch F., Hotel Management
We apologize that your stay was less than perfect. We appreciate your letting us know some of the challenges you experienced during your stay. We have a very stringent pest inspection and treatment program throughout the year. Unfortunately there may still be challenges that arise on occasion. I am happy to hear maintenance was able to fix the issue with the toilet and water in the kitchen. We are very sorry to have disappointed you, and would appreciate your considering a return to our resort to enjoy a more pleasurable experience.