Ratings based on 90 Verified Reviews
4.4 Room cleanliness
4.1 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
for Everyoneby A verified traveler from Southern California
Great place if you can stand the sales pitchPosted May 15, 2017
we love this resort and come here almost every year. They have recently completed a major renovation and the rooms are nicely updated. The splash pad is broken, so that was crummy for the kids, but overall this is a nice resort. We had a two bedroom suite which is plenty of space for family, especially with the Murphy bed. All of the rooms are pretty close to a pool and they were accommodating of our need for an accessible room. The grounds are nice with two large pools and a lazy river to relax in. The little store has anything you might need, otherwise there is a walmart not far away. Only downside is the aggressive nature of the need to sell timeshares from the staff. You cannot pick up your parking pass without having to endure a pitch to come to a 90 minute presentation.
for Familiesby A verified traveler from Washington, DC
Good place to base a Palm Springs/deserts tripPosted Jan 13, 2017
Pros: New interiors, full kitchen, convenient location
Cons: Charges for activities and use of sports tables.
Location: Central to Palm Springs, the southern entrance to Joshua Tree NP, and Salton Sea
This is a timeshare resort that also sells rooms as a hotel. As such, the rooms are absolutely huge! Each has a full kitchen with full-size fridge, oven, microwave, dishwasher, dishes, etc. The bedrooms are separate from the living area and the bathroom huge. If you need additional sleeping quarters, there is a murphy bed in the living area. Each patio/deck has a nice table and an older grill. They have an indoor activities center and shuffleboard, tennis, and basketball courts. We went in winter, so didn't make use of the pool or lazy river, but they seemed nice. There were multiple hot tubs spread across the property. The resort is undergoing a major renovation, and the new interiors are quite nice. They are also installing new gas grills in the public spaces. With the renovations, beware that there can be construction noise and difficulty getting around the construction. My only complaint about the resort was that practically everything except the pools required an additional fee to use. You even have to buy a ping pong ball to use the tables in the activities center, and the scheduled activities cost. The on-site store is really expensive, but there are plenty of stores and food places within 2 miles. Note: when you check in for hotel use, they are going to send you to the timeshare table to get your parking pass. You don't have to go through the timeshare presentation just to stay in the hotel. Just politely refuse to fill out the demographics sheet.
Posted Jan 10, 2017 on Hotels
Wound stay here again and again.Posted Jan 9, 2017 on Hotels
Great place to stay and it was beautifully designed and outfitted with granite countertops, a full kitchen, a separate granite countertop to eat at, plenty of dishes and pots and pans, a gas grilling unit outside, a wonderful area to watch TV, a murphy bed, a separate bathroom, and a separate bedroom with a King size bed. It is also right next to two golf courses that I had to play in a Golf Am event.
by A verified traveler from US
HEED OUR WARNINGPosted Nov 23, 2016
Pros: Nothing. Location bad. Staff bad. Room bad. Pool Bad. BAD.
Cons: Everything. Someone from their chain of command needs to go stay at a resort like the Marriott to see what a real resort looks like and is ran.
Location: Location was not the most convenient. We like to walk most places and it was impossible to do here.
We vacation every year to the Palm Springs area and usually stay at the Marriott but this time decided to try somewhere different. We wished we never had. Upon arrival you are instantly bombarded by the concierge trying to get you to sign up for a timeshare presentation & after a long flight it is not wanted. Room was not only outdated but awkwardly set up. There is no restaurant or pool bar on site. This is a place for kids or families only. You will need a vehicle to do anything. Their market is nothing but a couple shot glasses & candy so don't be fooled. The pool was too cold to swim in & the hot tub was not hot. It might say no smoking but there is smoking allowed on all patios and balconies and all other public outdoor places so beware. We were unlucky enough to have a family of 16 (8 children) splitting 2 rooms below us and they all smoked together until 1 in the morning while the kids ran wild. So not only was it loud but we couldn't open our windows or doors in the evening or even enjoy our patio because of all the horrible smoke. The hotel staff was beyond rude. Not personable at all. Keys stopped working after a long day at the pool. Had to walk from the other side of the resort to the lobby. They barely apologized & when we asked for a ride back in one of their many golf carts they said NO. (We had a disabled person with us) but they did not care. We asked for our money back after the first 12 hours & they said no. Cherry on top...room is never cleaned
for Familiesby A verified traveler
Great location for families.Posted Nov 18, 2016
Pros: There is enough to do onsite so that we were kept busy.
Cons: The facility of moving from having individual gas grills on each patio to having centralized bbq areas at the end of each building. This is not great!
Location: Unless you're into golfing or hanging out by the pool, there's not much to do in the area.
Love the amenities and quietness of the hotel. It is a bit far out of the Greater Palm Springs area and requires a car to do anything but the benefit is being out of the busyness of the city life. We stayed in an updated room that was nicely decorated. It had everything we needed.
for Everyoneby A verified traveler from Philadelphia
ExtraordinaryPosted Nov 15, 2016
Pros: All Facilities
Two bedroom Condo and Kitchen - washer dryer and beautiful resort. Super Staff
for Everyoneby A verified traveler from manukian
Room was Not clean for the 1st time but we alwaysPosted Nov 9, 2016
Room was Not clean, toilet was Not functioning and the grill was a lot older then other rooms we stayed at, for the 1st time but we always Come here, accommodation would bring us back to Try here again, but none was offered when I told the staff about the situation when checking out so yah
by A verified traveler
Posted Nov 8, 2016 on Hotels
The room was excellent. The service was also excellent
for Everyoneby A verified traveler from US
Great stay indeed!Posted Nov 4, 2016
Great stay at the great resort type hotel in Indio. As a travel agent who 90% of the time does not pay for her hotels, but actually paid this time because it was family vacation of party of 6 adults, I can say that I will probably return here in the future. However I came across couple of issues during stay: 1. After booking 3 nights, I needed to extend my reservation for just 1 night, but could not do it, instead I had to book 2 extra nights at least. And because I didn’t want to give up my initial reservation, we ended up staying at the hotel for 5 nights in total, but it was great and relaxing time, so no hard feelings. 2. After first two nights at beautiful fully renovated 2-bedroom unit, we had to change the units and move to initially booked 3-Bedroom, and unfortunately it was NOT an updated unit, because the hotel in the middle of multi-million dollar renovation and most of 3-Bedrooms are not updated yet. Which was a downside taken that we had to move out of beautiful 2-Bedroom, to a dirty-carpeted and old-furniture filled 3-Bedroom. But you know what, you can live with that and beside they will renovate those 3-bedrooms soon and it will be just beautiful everywhere! 3. Noise on the property because they renovate not just units itself but also the territory, I get it, in October it is kinda a low season already and they needed to find time to change those bbq grills around, but geeez it was noisy. In that case moving from bld #5 to bld #13 was a good move.