Elena who checked us in was friendly she greeted us in a happy professional manner she thanked us for choosing BQ. We had experienced a bad Cruise due to the Weather. We walked in tired and grumpy not knowing what service to expect. Yet her greeting said it all, she made our stay at BQ enjoyable as we were celebrating our 46th wedding anniversary. She went the extra step and provided us with a bottle of Champagne to celebrate and we thank her for that extra service. The breakfast and restaurant staff was also very friendly, the food was amazing a full hot breakfast. Would I stay here or recommend it to others "YES". I would keep the staff if I were management they make a difference its not just the hotel or amenities.