Ratings based on 763 Verified Reviews

4.4 out of 5
88% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from Nottingham

Tired hotel with obnoxious staff

Posted Oct 15, 2017
The hotel is living in the past, I stayed in room 724 with chipped and tatty decor and a filthy tired bathroom. The staff generally were not interested, on the terrace (great view) was not staffed properly in terms of waiting staff. Will never return.
Comment from Hotel Management
Oct 21, 2017 by Your Guest Service, Hotel Management
Dear Guest, Thank you very much for choosing the Nixe Palace for your recent visit on Mallorca and for publishing your feedback. We feel very sorry about your experience with us and the fact that our classic style and design does not match your taste. For bigger rooms I would suggest to book one of our sea view rooms with balcony or terrace. We would be delighted to welcome you back and to show you that we can do better. We remain at your personal assistance and send you kind regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Calgary Alberta Canada

Beautiful Hotel

Posted Oct 5, 2017
My husband and I stayed for one week in a sea view room with a very private balcony facing the Mediterranean Sea, amazing! The hotel dinning area and bar has a terrace with beautiful views of the sea as well. There is great access to the beach and a nice pool area. A Popa Restaurant is fabulous and on the lower level on the beach. There are also many bars and restaurants within walking distance. We loved staying here!
Comment from Hotel Management
Oct 7, 2017 by Your Guest Service, Hotel Management
Dear Mrs. Jackie, Thank you for choosing the Nixe Palace for your latest stay on Mallorca and for your fabulous feedback and great pictures. We are delighted that you have had an amazing stay and loved our installations as well as our restaurants and terraces. We would be very happy to welcome you back again in the near future and remain at your assistance. Kind regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Columbia, Md.

Beautiful Hotel on a perfect beach.

Posted Oct 2, 2017
Pros: The beautiful views from the balcony. Nothing short of stunning. The beach is great. Water is clean and clear.
Cons: Pools could definitely be 5 degrees warmer.
Location: Wonder beach. Wide range of eateries a short walk away. Easy bus service to LaPalma. Really a perfect location.
Wonderful place. Try for a sea front room. You won't regret it. Rooms on the small side but location and views are perfect. Lots of eateries very close. Bus service to downtown is close and easy. Enjoy!!
Comment from Hotel Management
Oct 4, 2017 by Guest Service , Hotel Management
Dear Phil. Thank you for choosing Nixe Palace during your recent holidays in Mallorca and for contributing this forum with your review. We are glad to know that you have enjoyed our facilities and the beach close to the hotel. Definitely the water is clean and turquoise clear. As you point out Palma is a short ride by bus and you can be there easily in about 10min if you want to try some of the wide variety of restaurants in town. If you prefer a relaxing dinner with sea view we offer in summer season two restaurants and a snack bar with live music. We look forward welcoming you back soon. In the meantime receive our kindest regards. Guest service
2 out of 5
by A verified traveler from Buckinghamshire

Comparison to other Five Star Hotels

Posted Sep 29, 2017
Pros: The room was well appointed with a very comfortable bed.
Cons: Breakfast: offering freshly squeezed juice and made to order choices. The gym was extremely disappointing and the equipment needed a service.
Location: My criteria is always down to two things: Would I go back? Would I recommend a friend? The answer to both unfortunately is NO.
This review will sound negative, but I am comparing it to other 5* hotels I have stayed in over many years and my issues were too big to rate this hotel any higher than 2*. To be brief: the outside pool is ridiculously small for a sunshine holiday. There is a lovely beach, but it does not belong to the hotel and therefore you are charged to rent bed/parasol. The beach is open to the public and even if you pay (10.70 Euros = one bed/parasol) at seafront, other people will lay there towels/chairs in front of you and very close to your beds (as the beach area is small). Whilst the location and views are excellent having breakfast, once again I was disappointed; compared to the breakfasts I had outside of the hotel, which were considerably cheaper. Staff were okay, the orange juice was not freshly squeezed (everywhere outside was), no omeletes cooked to order and just a bland array of the usual. Also some of the fresh fruit was out of a tin. The room was well appointed, clean and the bed extremely comfortable, but I had a room facing the road, so was very noisy. The last point is Cala Mayor, not a destination I would go to again and spent most of my time travelling to other more picturesque areas.
Comment from Hotel Management
Sep 29, 2017 by Guest Service , Hotel Management
Dear Gues. Thank you for choosing Nixe palace for your recent stay and taking some of your time to let us know your feedback. We regret to know that we have not fulfilled you expectations and we take note of all the point in which we can improve. As you point out the beach in front of the hotel is public and open for everyone as they are all the beaches in Majorca. We provide free umbrellas and sunbeds for our customers inside the hotel property which, as you know, is about 20 meters away from the seashore. We are sorry that our breakfast buffet was not of your liking but, please let me point out that any kind of omelet, cooked eggs and other hot dishes are either available on our buffet or made "a la minute" if that is the wish of our customers. We apologize if due to any misinformation you were not able to enjoy from this service. We thank you again for your comments which surely will help us to improve. Best regards. Guest Service.
4 out of 5
Recommended
for Everyone
by A verified traveler from Las Vegas

Top notch hotel but abused for breakfast

Posted Sep 25, 2017
Great hotel. Superb staff. Since location deprives you of options for breakfast, the extra charge for their limited breakfast buffet is outrageous at 20 euros per person.
Comment from Hotel Management
Sep 29, 2017 by Guest Service, Hotel Management
Dear Chris. Thank you for trusting in Nixe palace and its team for your recent stay in Mallorca and thank you for your contribution to this forum. We celebrate that your overall stay has been satisfactory. We take note of every comment and we will take them in consideration. We look forward welcoming you back at Nixe Palace very soon. In the meantime receive our kindest regards. Sincerely yours, Guest Service.
4 out of 5
Recommended
for Everyone
by A verified traveler

Room

Posted Sep 22, 2017
Pros: We like the hotel in general and also the beach.
Location: The town is not very good but we travel into Palma and other resorts
We have stayed at this hotel several times, this time we booked through Expedia, we booked the type of room that we normally book. Unfortunately the room we had was in a poor location of the hotel, yes it had all that was described but was under the hotel dining room and the noise was quite bad. The balcony was small and in the shade. When you book a luxury sea view room with balcony you don't expect to be woken several times during the night with heavy trafficking overhead and find the balcony of little use. If we do book this hotel in future we will book direct with the hotel to ensure we get the room we want.
Comment from Hotel Management
Sep 25, 2017 by Nina - Guest Service, Hotel Management
Dear Guest, Thank you very much for your positive review and for the time and effort you spent to publish your experience at the Nixe Palace. We are delighted that you have chosen us for many times and would like to say thank you for your loyalty. We would like also to apologize for any inconvenience we may have caused and will be happy to receive your future booking, in order to do our best to arrange the room of your preference the next time. We remain with kind regards,
2 out of 5
by A verified traveler from north east uk

Posted Sep 21, 2017
Not a 5 star hotel. Dated rooms, poor leisure facilities and a lack of security when dunken Russian guest became aggressive and abusive towards us at 1am in the morning. Cala major is an unattractive and run down resort.
Comment from Hotel Management
Sep 25, 2017 by Your Guest Service, Hotel Management
Dear Guest, Thank you for choosing the Nixe Palace for your recent stay on Mallorca and for publishing your comments on Expedia. We feel sorry, that we did not meet your expectation and that you felt a lack of security. I can assure you that we do provide a private security on the premises during all nights of the year and even throughout the days during summer season. The hotel rooms were refurbished in a classic style and maybe not every ones taste. We would be happy to welcome you back and remain at your personal assistance. Kind regards,
5 out of 5
by Christina

Wonderful beach hotel

Posted Aug 10, 2017 on Hotels
Beautiful hotel with very friendly, helpful staff.
Comment from Hotel Management
Aug 16, 2017 by Diego, Hotel Management
Dear Ms. Christina. Thank you for your recent visit to Nixe palace and for your kind review in this forum. We celebrate that you have enjoyed your stay and the service received form all of us. We really hope we have gained a new regular guest of Nixe Palace and we look forward welcoming you back very soon. In the meantime receive our kindest regrads Guest Service.
4 out of 5
Recommended
for Everyone
by A verified traveler from San Francisco

Nice hotel close to beach and restaurants.

Posted Aug 5, 2017
Pros: Views, restaurants, staff.
Cons: Rooms, size, beds, bathrooms.
Location: Great location. 5 minutes from downtown by taxi. Several nice restaurants within 2-5 minutes walk.
We booked to be 3 in each of two deluxe rooms with sea view. It was very tight. Not much room left. Hotel is a bit old it seems. View from balcony, outdoor bar and restaurant are beautiful - best in area. Great but expensive breakfast (24 EUR). Easy access to sandy beach and water. Two high end restaurants in hotel. Great food and service. Tiny fitness room. Not nice. Nice pool cafe with lunch food. Good!
Comment from Hotel Management
Aug 16, 2017 by Guest Service, Hotel Management
Dear Guest, Thank you very much for your recent stay at Nixe Palace and for your feedback through this forum. We take good note of all your comments, specially of those which points things to improve. We work actively to give a better service every year and this winter we will do refurbishment works to update some of the facilities of the hotel. We hope you will visit us again next year so you can see personally all these progresses. Looking forward welcoming you next year Guest Service
5 out of 5
by Charles

Posted Aug 3, 2017 on Hotels
Comment from Hotel Management
Aug 22, 2017 by Diego, Hotel Management
Dear Mr. Charlie. Thank you for your recent visit to Nixe Palace and for your contribution to this forum. We look forward welcoming you again very soon. Best regards, Guest Service