Palma is a beautiful city with friendly helpful people. My partner and I stayed here for my birthday so spend extra hoping it would be a quality find. The apartment was ideally situated in old town with everything close by. The entrance to the apartment building is in a passage way covered in graffiti. Firstly on entering the building into what could be a stunning hallway it reeked of urine! Including the lift! All week we held our breaths as we travelled in and out. We were not shown where the light switch was and at night I fell down the steps in the hallway, whilst feeling for the light as it was not triggered by movement. Another guest also did this and dislodged the small banister from the wall, as he fell. In the room it self we purchased and fitted a new battery into the fire alarm, as it was stuffed in a draw! The mop and bucket had been left in the bathroom and stank the whole apartment out. The bedding sheets had holes in them. We expected a cleaner or someone to call in at least once to empty the bins, bring toilet paper etc but did not see anyone. The telephone number we were given did not work. We were stunned by the lack of care by the owners, as the whole building could be wonderful. Just a little thought to their guests comfort would encourage people to come back, ensuring the place was clean and safe was paramount. We could not even get the TV to work. In all an unpleasant stay and would not recommend there are many other hotels in the area.