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Reviews of UR Palacio Avenida - Adults Only

4 out of 5
UR Palacio Avenida - Adults Only
C/ del Marquès de la Fontsanta, 2, Palma de Mallorca, Mallorca

Reviews

8.0

Very Good

Rating 10 - Excellent. 318 out of 1002 reviews" "
Rating 8 - Good. 459 out of 1002 reviews" "
Rating 6 - Okay. 144 out of 1002 reviews" "
Rating 4 - Poor. 55 out of 1002 reviews" "
Rating 2 - Terrible. 26 out of 1002 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.0/10

Amenities

7.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Damian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A kettle in the room would have been nice
Stayed 7 nights in Feb 2024
Response from UR Palacio Avenida team on Mar 6, 2024
Good afternoon,We take note of your comment, but we would like to inform you that we have kettles at the reception desk available for our guests when they need them.Best regards

10/10 Excellent

A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ssy
Great. Clean and comfortable. Easy access to all attractions and metro and buses
Stayed 5 nights in Nov 2023

10/10 Excellent

Marie

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Will definitely be back
Stayed 2 nights in Jul 2023
Response from UR Palacio Avenida team on Aug 10, 2023
Thank you very much for taking the time to tell us about your experience at our hotel UR Palacio Avenida. Comments like yours help us to confirm that we are working in the right direction and motivate us to continue doing so.

8/10 Good

Jonathan, Oakland Park

Liked: Cleanliness, staff & service, property conditions & facilities
Not bad not good, a good value for the money.
Stayed 1 night in Jul 2023
Response from UR Palacio Avenida team on Aug 10, 2023
Thank you very much for sharing with us your experience in our hotel. For us it is extremely important to know the opinion of each and every one of our customers and learn and improve every day with your ratings.We take your comments into account in order to improve as much as we can in the future.

10/10 Excellent

Rachel

Stayed 1 night in Jul 2023

10/10 Excellent

Ivan

Stayed 1 night in Jul 2023

2/10 Terrible

Matthias

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2023

8/10 Good

Robert

Liked: Cleanliness, staff & service
Room was spotless, breakfast was excellent but no bar or outside sunny seating area
Stayed 8 nights in Jun 2023
Response from UR Palacio Avenida team on Aug 10, 2023
It is great to know that the food we offer at our breakfast has met your expectations. Our kitchen staff works very hard to offer a range of tasty dishes for everyone to enjoy.We are glad you enjoyed our comfortable and clean rooms. For us, hygiene is key to ensure that our guests feel at home during their vacation.We are pleased to read that you enjoyed your stay and look forward to welcoming you back in the future.

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy travellers
Helpful staff and convenient to transport
Stayed 3 nights in May 2023
Response from UR Palacio Avenida team on Aug 20, 2023
Dear Patricia,Thank you very much for sharing your experience with us.We are really proud that you had such a wonderfull experience and our Hospitality met your expectations.Best regards,UR Palacio Avenida Team

8/10 Good

Janice

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Central location for buses and restaurants .Good value for money
Stayed 2 nights in Jun 2023
Response from UR Palacio Avenida team on Aug 20, 2023
Dear Janice,Thanks for taking your time on the review. It is always a pleasure to receive such positive feedback from our guests.We are looking forward to welcome you again at the hotel.Best regards,UR Palacio Avenida Team

8/10 Good

Joost de

Liked: Cleanliness, staff & service
Stayed 6 nights in May 2023

6/10 Okay

Corrianne

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Apr 2023

8/10 Good

Esteban

Stayed 2 nights in Sep 2022

8/10 Good

Brian

Romantic night in Palma.??
Hotel now looking a little tired. No blanket or quilt during the chilly evening. Normally we have tea making facilities, TV had no English speaking channels. Shower head had less than 20 % of spray working. Breakfast service very disappointing. Young lady responsible was overwhelmed, consistently running out of hot food, and no tables being cleared as and when clients finished. Our favorite hotel to stay in whilst in Palma, is now in need of a facelift.
Stayed 1 night in Dec 2022

8/10 Good

Abigail

Traveled with partner
Liked: Staff & service
Disliked: Amenities
We were very happy to stay here. We got upgraded to the penthouse suite because of a lack of rooms available and the experience was fantastic! However, if we would have paid for the upgrade we would have been disappointed. The room was incredibly outdated - the photos from their site on that specific room are staged. The cons: There were burns on the carpet, no working ac in the bedroom, uncomfortable beds, and a large crack in the bathroom sink and a lack of amenities within the hotel. But as an experience we enjoyed ourselves immensely. The pros: The views from our 9 windows were stunning, the location couldn’t be beat, areas within the hotel were charming, and the staff was very kind to us. Overall we had a great time.
Stayed 1 night in Oct 2022

4/10 Poor

JENNIFER

Stayed 1 night in Oct 2022

8/10 Good

Jane

Liked: Cleanliness, staff & service
Great location
The hotel was in an ideal location near bus station and not far from lots of bars / restaurants. The room was really big however the bed and pillows weren’t the comfiest.
Stayed 2 nights in Sep 2022

6/10 Okay

Donna

Disliked: Cleanliness
Keep searching
Did not match the photos. The carpet in our room was horrible and needed deep cleaning and/or full replacement.
Stayed 2 nights in Sep 2022

8/10 Good

Samantha

Liked: Staff & service, room comfort
The hotel was conveniently situated, but needs some modernisation and refurbishment. I believe we could have got a better hotel for the price we paid.
Stayed 2 nights in Aug 2022

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
John was amazing and may have gotten us the best room in the hotel
Stayed 3 nights in Aug 2022

6/10 Okay

Maria

Traveled with group
Liked: Cleanliness, staff & service, amenities
No internet
Stayed 1 night in Jul 2022

4/10 Poor

Oana

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
No hand soap, really uncomfortable bad, really dirty carpet.
Stayed 1 night in Jul 2022

2/10 Terrible

Rachel Ribeiro

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No air conditioner, no wii-fi, filthy carpet, poor breakfast and poor cleanliness
Stayed 4 nights in Jul 2022

10/10 Excellent

Catriona

Stayed 1 night in Jun 2022

10/10 Excellent

Ziqi

Traveled with partner
Liked: Cleanliness, staff & service
Located right next to the transit hub. Perfect for bus trips to explore Mallorca. Property is a bit old, cleanness is okay.
Stayed 1 night in May 2022

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I surely recommend the UR Palacio Ave. to everyone
I had a VERY GOOD experience in this hotel-I would recommend it to anyone who visit Palma de Mallorca-another plus : location , close and/or easy access to any place in the city. There is only one "little minus" : the rug on the aisle (at least on floor #2 where my room was) needs to be changed. The breakfast-buffet also excellent
Stayed 4 nights in Apr 2022

6/10 Okay

Niclas

Liked: Staff & service
Good location
Great location and nice staff. The hotel was a bit outdated.
Stayed 2 nights in Oct 2021
Response from Juan Garrote-Deputy Front Office Manager on Oct 19, 2021
Dear Niclas, We would like to thank you for having chosen the UR Palacio Avenida Hotel and for publishing your words on Expedia, which will help us with our continuing effort to improve the services quality for our guests. Kind regards,

6/10 Okay

Verified traveler

Disliked: Staff & service
Stayed 2 nights in Feb 2020
Response from Eva Mª H. Jefa de Recepción on Mar 11, 2020
De parte de todo el equipo UR Palacio Avenida, gracias por su puntuación. Saludos,

2/10 Terrible

Verified traveler

Stayed 1 night in Feb 2020
Response from Eva Mª H. Jefa de Recepción on Mar 11, 2020
Muchas gracias por su puntuación. Un saludo,

10/10 Excellent

Brian, Lancashire

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very quirky -comfortable rooms with great city views .Disappointing that the bar was not open in the evening
Stayed 5 nights in Feb 2020
Response from Eva Mª H. Reception Manager on Feb 19, 2020
Dear Brian, It is always a pleasure to receive such positive feedback. We will share your comments with our UR Palacio Avenida team and ee take note of your comments to improve. Best regards,

8/10 Good

James

Liked: Staff & service
Stayed 1 night in Dec 2019
Response from Alonso Gallardo - Director UR Palacio Avenida on Dec 30, 2019
Thanks for staying with us. We appreciate your feedback!

8/10 Good

robert g mcbrain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Apartments overlooking plaza espana
Pretty good choice. Not a bargain. No facilities aside from rooms. No gym, no pool, no sun terrace etc
Stayed 2 nights in Jul 2019
Response from Alonso Gallardo - Director UR Palacio Avenida on Aug 9, 2019
Dear Robert, We would like to thank you for having chosen the UR Palacio Avenida Hotel and for publishing your words on Hotels.com. We hope to see you soon in Palma de Mallorca and welcome you again in our hotel. Best regards, Alonso Gallardo

6/10 Okay

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tea and Coffee making facilities would be nice. Also the outdoor bar was not available - and there was no-one serviving the inside bar.
Stayed 1 night in Aug 2019
Response from Alonso Gallardo - Director UR Palacio Avenida on Aug 9, 2019
Dear Lan, We would like to thank you for having chosen the UR Palacio Avenida Hotel and for publishing your words on Hotels.com, which will help us with our continuing effort to improve the services quality for our guests. We hope to see you soon in Palma de Mallorca and welcome you again in our hotel. Best regards, Alonso Gallardo

8/10 Good

Massimo

Liked: Staff & service, room comfort
Amazing location, great employees hotel
Amazing location and close to bus service. It is close to shops, historic downtown, many restaurants and bars. Employees are amazing and helpful. They provided me with a lot of valuable information about where to go and do. The room carpet needs to be replaced bec while it is clean it is stained and it looks dirty. This would be such an easy fix. The bathroom was spacious and with a window. I would go back. Taxi to airport was leas than 20 euros. Then u can enjoy walking around the area.
Stayed 2 nights in Jul 2019
Response from Alonso Gallardo - Director UR Palacio Avenida on Aug 2, 2019
Dear Massimo, Thank you very much for taking your time to share your feedback with us. We are very glad to read that our Hotel met your expectations and we hope we can welcome you again in the future. Best regards, Alonso Gallardo

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our fifth stay at Palacio Avinidas it never fails to disappoint, will be back again
Stayed 4 nights in Jul 2019
Response from Alonso Gallardo - Director UR Palacio Avenida on Jul 22, 2019
Dear Guest, Thank you very much for sharing your experience with us. We are really proud that you had such a wonderful experience and our Hospitality met your expectations. Best regards,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff who went the extra mile and very reasonable upgrade
Stayed 1 night in Jul 2019
Response from Alonso Gallardo - Director UR Palacio Avenida on Jul 15, 2019
Dear Guest, Thank you very much for taking your time to share your feedback with us. We are very glad to read that our Hotel met your expectations and we hope we can welcome you again in the future. Best regards,

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities
The Palacio Avenida definitely needs to be refurbished.It's like a throwback to the 1970's.
Stayed 1 night in Jun 2019
Response from Eva Mª H. Reception Manager on Jun 27, 2019
Dear guest, First of all, we would like to thank you for having chosen us for your stay in Palma de Mallorca, as for taking the time to post your opinion on Expedia. We take note of your comments to improve. Best regards,

8/10 Good

Nicola, Birmingham

Traveled with partner
Liked: Staff & service
Good value for money and friendly staff! Big rooms and bathrooms but looking a little tired bedrooms could do with a little update.
Stayed 7 nights in Jun 2019
Response from Eva Mª H. Reception Manager on Jun 25, 2019
Dear Nicola, Thank you very much for sharing your experience with us. We hope to see you soon in Palma de Mallorca and welcome you again in our hotel. Best regards,

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Excellent hotel accommodation
The hotel is centrally located with easy access to local transportation. Breakfast was excellent. I am really satisfied with my stay.
Stayed 5 nights in Mar 2019
Response from Alonso Gallardo - Director UR Palacio Avenida on Mar 25, 2019
Dear Guest, Thank you very much for taking your time to share your feedback with us. We are very glad to read that our Hotel met your expectations and we hope we can welcome you again in the future. Best regards, Alonso Gallardo

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Location excellent Carpets old and worn. Scruffy
Stayed 4 nights in Mar 2019
Response from Alonso Gallardo - Director UR Palacio Avenida on Mar 18, 2019
Dear Guest, We would like to thank you for having chosen the UR Palacio Avenida Hotel and for publishing your words on Expedia.com, which will help us with our continuing effort to improve the services quality for our guests. We hope to see you soon in Palma de Mallorca and welcome you again in our hotel. Best regards, Alonso Gallardo

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It was in a good position for the city. Room was very nice. The breakfast buffet was okay but they kept running out of food and there was just one person serving. The “hot” buffet selection was cold.
Stayed 1 night in Feb 2019
Response from Alonso Gallardo - Director UR Palacio Avenida on Mar 4, 2019
Dear Guest, We would like to thank you for having chosen the UR Palacio Avenida Hotel and for publishing your words on Expedia.com, which will help us with our continuing effort to improve the services quality for our guests. We hope to see you soon in Palma de Mallorca and welcome you again in our hotel. Best Regards, Alonso Gallardo

8/10 Good

Matt, Asturias

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was great and in a really good location. There was a parking garage right next it and it was very centrally located. Our only real complaint was the futuristic shower. I felt like Stallone trying to figure out the 3 shells in Demolition Man! It was very confusing and not working right on top of it all. All that said we would stay again.
Stayed 4 nights in Dec 2018
Response from Alonso Gallardo - Director UR Palacio Avenida on Jan 11, 2019
Dear Matt, Thank you very much for taking your time to share your feedback with us. We are very glad to read that our Hotel met your expectations and we hope we can welcome you again in the future, not without first explaining how the shower works ;) Best regards, Alonso Gallardo

8/10 Good

Martin, North England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly staff and clean room but would have liked tea making facilities. The shower had low water pressure too.
Stayed 4 nights in Dec 2018
Response from Alonso Gallardo - Director UR Palacio Avenida on Dec 17, 2018
Dear Martin, We would like to thank you for having chosen the UR Palacio Avenida Hotel and for publishing your words on Exoedia.com, which will help us with our continuing effort to improve the services quality for our guests.We hope to see you soon in Palma de Mallorca and welcome you again in our hotel. Best Regards, Alonso Gallardo

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018
Response from Eva Mª H. Reception Manager on Dec 6, 2018
Muchas gracias por compartir con nosotros su valoración. Reciba un cordial saludo,

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous breakfast!
Stayed 1 night in Nov 2018
Response from Alonso Gallardo - Director UR Palacio Avenida on Nov 13, 2018
Dear Andrew, We would like to thank you for having chosen the UR Palacio Avenida Hotel and for publishing your words on Hoteles.com.We will share your comments with our UR Palacio Avenida team.We hope to see you soon in Palma de Mallorca and welcome you again in our hotel. Best Regards, Alonso Gallardo

8/10 Good

Anne, Scotland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Hotel
Great central position for a city break. I’ve been here a number of times. I know Palma and it’s hotels very well and really it is excellent value for money. The rooms are interesting and beds very comfortable. The bathrooms are large and bright an airy.
Stayed 1 night in Oct 2018
Response from Alonso Gallardo - Director UR Palacio Avenida on Oct 18, 2018
Dear Anne, Thank you very much for sharing your experience with us. We are really proud that you had such a wonderful experience and our Hospitality met your expectations. We hope to see you soon in Palma de Mallorca and welcome you again in our hotel. Best Regards, Alonso Gallardo

6/10 Okay

Verified traveler

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Oct 2018
Response from Alonso Gallardo - Director UR Palacio Avenida on Oct 15, 2018
Dear Guest, We would like to thank you for having chosen the UR Palacio Avenida Hotel. We hope to see you soon in Palma de Mallorca and welcome you again in our hotel. Best Regards, Alonso Gallardo

8/10 Good

Aija

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely, clean, comfortable hotel. Friendly staff.
Stayed 4 nights in Sep 2018
Response from Alonso Gallardo - Director UR Palacio Avenida on Oct 5, 2018
Dear Aija, Thank you very much for taking your time to share your feedback with us. We are very glad to read that our Hotel met your expectations and we hope we can welcome you again in the future. Best Regards, Alonso Gallardo

4/10 Poor

Andre

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible Hotel!!
Hotel room was quite dirty, service was none existenting, and breakfast very very medio core. You only like this hotel if you like staying at a hostel!! Only good think about this place is the location because it’s right in downtown Palma.
Stayed 3 nights in Sep 2018
Response from Alonso Gallardo - Director UR Palacio Avenida on Sep 26, 2018
Dear Andre, First of all we would like to thank you for taking the time to post your comments on Hoteles.com. We are sorry that your experience did not meet your expectations and I am sincerely interested in knowing about it. Please, feel free to contact us so we can go into details. Best Regards, Alonso Gallardo

10/10 Excellent

Cristian, Vina Del Mar, Chile

Liked: Cleanliness, property conditions & facilities, room comfort
Great choice in Plaza Espana, near everything. Very nice staff, especially Miguel.
Stayed 6 nights in Sep 2018
Response from Alonso Gallardo - Director UR Palacio Avenida on Sep 18, 2018
Dear Cristian, Thank you very much for sharing your experience with us. We are really proud that you had such a wonderful experience and our Hospitality met your expectations. We hope to see you soon in Palma de Mallorca and welcome you again in our hotel. Best Regards, Alonso Gallardo