Ratings based on 794 Verified Reviews

4.1 out of 5
86% of guests recommend
4.1 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Good location and don't rule it out from external

Posted Aug 8, 2017
Great location and staff really helpful. Outside view doesn't do it justice, really nice inside quite chic. Bar is nice although they could make more of it and encourage greater atmosphere. Staff at every level couldn't be more helpful.
4 out of 5
Recommended
for Everyone
by A verified traveler from Belfast Northern Ireland

Great location

Posted Jul 31, 2017
Second time staying here as it's so handy for beach, city and transport. Rooms are spacious, only negative is that the carpets have what looks like bleach stains but are clean. The bathrooms have great mirrors for seeing rear view and weirdly they make you look so good too!! Good hairdryer and shower products. Breakfast is very good, always an apple or croissant gratis at reception as well as a welcome drink in bar. We would definitely stay here again if we revisit Palma
4 out of 5
Recommended
for Everyone
by A verified traveler from uk

Decent hotel in a good spot

Posted Jul 23, 2017
Number 1 bus from the airport drops of within yards of the entrance.Arrived 3 hours early the receptionist checked and our room was ready.Room was of a good size with comfortable bed and good air conditioning.Bathroom was clean as were towels etc.Only downside was no plug in the designer sink . From the hotel it is a 2 min walk into town and 20 mins down to the cathedral and harbour. Read some negative reviews and was slightly concerned however these were unfounded. Would recommend and will visit again in the future.
1 out of 5
by A verified traveler from Sydney, Australia

Underwhelming hotel

Posted Jul 16, 2017
Took 45 minutes to check in. Staff were hopeless and not willing to help. The room was tired and in need of a renovation - no remote for the TV and lamps that didn't work at all. Hairs in the bed linen. Shower didn't work properly. Would not recommend at all. The hotel was so underwhelming, we left early.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel and friendly staff

Posted Jun 27, 2017
Very Close to everything, the staff was great and helpful.
4 out of 5
Recommended
for Everyone
by A verified traveler from Bournemouth

Convenient, but slightly jaded.

Posted Jun 4, 2017
Handy for the main bus & train station. Not particularly cheap, and the room we had could really do with an update as it was rather "tatty!" Within a reasonable walk of all major focal points such as the cathedral.
2 out of 5
by A verified traveler from hampshire

Perfect location but that's as good as it gets

Posted May 26, 2017
Pros: The staff
Cons: Allmod=st everything
Really disappointed with this hotel - despite delightfully polite staff - very small cramped reception - three people at reception and either the stair or the lift access was blocked - simply not good enough for a sixty four bedroom 4 star ( ? ) hotel No beverage facilities in room. Coffee not available during daytime from bar or reception Filthy glasses, disgusting dust and dirt on top of suitcase shelf / wardrobe, key card constantly failing to activate door lock, stained carpets and worse, the bed pillows smelled stale. Wont be coming back to this dump - even if it were offered free avoid avoid avoid
5 out of 5
by Adrian

Excellent location

Posted Apr 29, 2017 on Hotels
Excellent location to city centre, bus and train stations.
4 out of 5
Recommended
for Everyone
by A verified traveler from Manchester

In the heart of the City

Posted Apr 27, 2017
Very functional hotel. Close to the train station and ideal for ad day trip to Soller. Didn't spend too much time at the hotel to be fair but it was clean and the bed was comfortable. Didn't hear any traffic noise and didn't eat at the hotel as there are many cheaper options nearby. Palma was a beautiful city to explore on foot. I know many got on the hop on hop off bus, but it's not a huge city and is easily navigable. Staff at the hotel are pleasant enough but didn't have much interaction as hotel was chosen due to it's location. Bus no 1 from the airport and back 5 euros and so easy, just get off at place d'espagna, turn right when exiting the bus and the hotel is just over the side road. All in all a good mini beak.
4 out of 5
by Graem

UR Palacio Avenida

Posted Apr 23, 2017 on Hotels
Excellent location and friendly and helpful service however carpets and walls could do with a good clean or redecoration