Ratings based on 713 Verified Reviews

4.2 out of 5
92% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
3.8 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from Shropshire

Basic room but hotel pleasant

Posted Oct 25, 2017
Pros: Stylish, not too big, nice pool.
Cons: Soft close doors, wall hangings & a stair runner to dampen noise in the separate accommodation block.
Location: Short walk to shops, bus stops, places to eat, beach. Bike hire on premises & fantastic seafront walking, running, cycling for miles. Under flightpath
The hotel facilities and pool are very nice. However, we were located in a small room in a separate building, which was fine except the noise from other guests at all hours was inescapable due to noisy doors, voices and footsteps echoing off all the hard surfaces. In terms of location the resort is adjacent to the flight path with planes roaring overhead every five minutes.
5 out of 5
by Joan Frances

Overnight in portofino!

Posted Oct 15, 2017 on Hotels
Overnight stay as handy for palma airport - late night flight arrival- we have stayed here several times re comings & goings of airport. First class all round - nice hotel/staff & great location! Complimentary cava on arrival!
Comment from Hotel Management
Oct 21, 2017 by Juan, Hotel Management
Dear Guest, Many thanks for your stay at UR Portofino Hotel and for sharing your experience on Expedia. We are happy to know you enjoyed your stay with us and you like our location, our rooms and our staff. At UR Portofino Hotel, we always work to provide the best service to all our guest. We hope to see you back soon. Best regards Ernesto García
4 out of 5
by Michael

Posted Oct 10, 2017 on Hotels
Nice hotel close to a great sandy beach. Close to Palma city lovely coastal walk takes about 40mins great bus links. Only 10-15 min transfer by taxi from airport so some aircraft noise ( didn't bother us )
4 out of 5
by A verified traveler from London

Nice hotel, lovely location, but

Posted Sep 27, 2017
The room was far too small. Not room to pass at the end of the bed without other occupant moving out of the way. Very little storage space - virtually living out of the suitcase for the whole week. Disappointing, as hotel amenities and staff otherwise very good, and resort excellent.
Comment from Hotel Management
Sep 30, 2017 by Ernesto García, Hotel Management
Dear client, Thank you for sharing your experience at Portofino Hotel through Expedia. As a valued customer, we appreciate your feedback and are delighted to hear that you had a great stay. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon! Sincerely, Ernesto García
5 out of 5
Recommended
for Everyone
by A verified traveler from Washington dc

Great location

Posted Aug 30, 2017
Loved this hotel. It was spotlessly clean, and in a great location which was not over-touristy. The bedroom was small, but so what? I'd elelected for a small double and was only using the room for sleeping in, so it really wasn't an issue. All of the staff were really friendly and helpful, I'll definitely be coming back. Some information that might be useful: Local beach about 1 minute away was lovely, we went in August and even then it wasn't overcrowded. Buses into town are really frequent. A 5 minute walk to the bus stop, Tickets cost 1.5 euros each way. You can walk into Palma along the promenade, it's a lovely walk and takes around 30 minutes.
Comment from Hotel Management
Sep 2, 2017 by Ernesto García, Hotel Management
Dear Edgar, First of all we would like to thank you very much for having placed your trust in the UR Portofino Hotel and especially for taking part of your time to share your opinion about it. Each of the guest's comments greatly help us to continue improving each of the services to achieve excellence and make each of you feel as if you were in your own home thanks to the new way of traveling that you breathe in The UR Portofino Hotel. Again thank you for your time and hopefully you may have the possibility to return very soon whatever the reason for your visit to the island of Mallorca. It will be a real pleasure to offer you the experience you deserve. Best wishes, Ernesto García
5 out of 5
Recommended
for Everyone
by A verified traveler from London

Nice friendly hotel, very near to the beach.

Posted Aug 24, 2017
Pros: Hotel was fairly small and very friendly. Nice clean room, good sized beds, outdoor pool which wasn't too busy. Very near to the beach and restaurants
Location: Not too near Palma but easy to get to if you wanted, spent most of the time at the beach which was walking distance and not crowded..
A very easy holiday. Friendly clean hotel, nice swimming pool. Lovely beach nearby, a local restaurant and shop. Can walk all the way to Palma along the promenade or cycle which was really fun. A fairly quiet area although along the coast is much busier if you want that. I went with my 13 year old daughter which was perfect and we will go as a family next year and stay at the Portofino again.. Can get a taxi from airport as very close.
Comment from Hotel Management
Aug 26, 2017 by Ernesto García, Hotel Management
Dear Amanda, Thank you for your rating. We are pleased to see that your stay was to your liking. Reviews like yours encourage us to continue working with enthusiasm and in order to get the greatest satisfaction of all our customers. We hope to see you by the Hotel UR Portofino to continue to enjoy, and assuring our best attention, I take to send you a very warm greeting. Best regards, Ernesto García
5 out of 5
Recommended
for Everyone
by A verified traveler

conveniently located near the beach

Posted Aug 8, 2017
very nice hotel,friendly staff,2 min from the beach,10 min drive from the airport
Comment from Hotel Management
Aug 12, 2017 by ERNESTO GARCÍA, Hotel Management
Dear Guest, Great to read from you, thank you so much for your positive feedback and for posting it here on Expedia. We were delighted to be your host and are looking forward to seeing you soon again here. Sunny regards from Mallorca, Ernesto García
4 out of 5
Recommended
for Everyone
by A verified traveler

Close to beach and airport

Posted Aug 6, 2017
Only stayed one night but found it clean and friendly
Comment from Hotel Management
Aug 12, 2017 by ERNESTO GARCÍA, Hotel Management
Dear Guest, We thank you on behalf of all UR Portofino Hotel employees for taking the time to share their experience with the Trip Advisor community. It is very important for us to know that our staff and the facilities have met your expectations at a time like this. We would like to welcome you back to our hotel, Sincerely, Ernesto García
4 out of 5
by david

Great Little Hotel

Posted Jul 23, 2017 on Hotels
Great Location next to Beach. Room a bit small but had what was needed Difficult to park close to hotel
4 out of 5
Recommended
for Everyone
by A verified traveler from los Angeles, California

A stylish cava welcome

Posted Jul 18, 2017 on CheapTickets
We arrived early and were greeted with a nice cava, which is a thoughtful way to receive a guest and should be set as a standard!!! We checked in our luggage, headed to the pool to enjoy the cava flute and then headed to the beach, about 100 steps away. The room was nothing spectacular, but it had a wrap around balcony with a spectacular view of the beach. Beds were reasonably comfortable, shower was large for European standards, and the floor, although practical, had an unappealing texture. Convenient car rental e-kiosk which was easy to use with a punctual car delivery. Great bicycle rental shop and again, reasonable day prices with respect to the quality if the bikes. Easy and friendly check out and the staff service was consistently great from beginning to end.