Ratings based on 77 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
92% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from Toronto

An absolute must!

Posted Sep 17, 2016
Pros: Everything! The location, the views, the history, the staff. The hotel itself is beautiful, with large rooms, all with sweeping views. Amazing staff!
Cons: Absolutely nothing comes to mind.
Location: The beautiful village of Palmela is just steps away, and must be explored on foot. Eat at Retiro Azul for an authentic Portuguese meal (amazing food!)
This is the most incredible place we have ever stayed. From the moment we arrived at Pousada Castelo de Palmela we were made to feel very welcome. We were given a corner room on the top floor, which had views over Lisbon, the Rio Tejo, the Arrábida Natural Park and the castle. No matter which way you looked, the views were breathtaking. What made the stay extra special was the team of staff at Pousada Palmela. From Tiago at the check in desk to Artur in the bar, everyone we met treated us like family. We had planned to have dinner at the Pousada but wanted an authentic Portuguese meal, so Tiago suggested Retiro Azul in Palmela. He drove us, and introduced us to the owners, and we had an incredible meal. We had the Queijinho de Azeitao & Estaladico de alheira come maca to start (divine), the Lascas de bacalhau com broa (codfish) & Bife da vazia (veal steak) for mains (sublime) and finished with chocolate mouse and an apple pie crepe. Add in countless litres of local wine and it made for one unforgettable night. The next morning we woke in time to catch the sunrise from the terrace. It was like a fairy tale. Words cannot describe the feeling of sitting on the terrace, enjoying a pastel de nata and a café con leche in the morning or a glass of moscatel at sunset - it must be experienced. We cannot recommend the Pousada Palmela enough! You will not regret it.
Comment from Hotel Management
Sep 19, 2016 by Teixeira, Hotel Management
Dear Kate, We thank you for your preference and so kind compliments to our crew , namely to Tiago and Artur. We could not better describe this region and the experience of assisting a sunset or sunrise from the window of the rooms at this Pousada and also we cannot thank you enough!! Come back and have the time of your life, we will be so pleased to welcome you again!! Best Regards A.Teixeira
5 out of 5
by A verified traveler

A lovely end to our Portugal holiday

Posted Sep 2, 2016
We (2 adults, 2 children) stayed at the Pousada de Palmela for one night en-route from the Algarve to Lisbon airport on the last night of our holiday in Portugal. It was a lovely way to end our trip - the setting is stunning, the Pousada building itself is a charming, historic building, the wider collection of castle buildings were great to explore and the views were spectacular. We stayed in one of the spacious corner suites, with great views to the south and west providing us with both a spectacular sunset and sunrise. We enjoyed dinner in the restaurant, with the kids well catered for, despite the grand surroundings. We would definitely recommend staying here. It worked out perfectly for our stop before heading to the airport (about half an hours drive), but would be worth visiting anyway.
Comment from Hotel Management
Sep 8, 2016 by Teixeira, Hotel Management
Dear Guest, Thank you so much for your visit and so kind comments. It is very rewarding and fulfilling to learn such a review , knowing that our guest had a remarkable experience with us. We wish we can welcome you again someday. Best Regards Arminda
5 out of 5
by A verified traveler

Posted Aug 4, 2016 on Hotels
Comment from Hotel Management
Sep 8, 2016 by General Manager, Hotel Management
Dear Guest, Thank you for your visit. Best Regards A.Teixeira
5 out of 5
by kwangmyoung from 서울

Posted Aug 3, 2016 on Hotels
가격 대비 무척 편안한 하룻밤을 보냈다. 옛 고성을 개조한 호텔이어서 운치있고 쾌적하게 힐링의 시간을 보낼 수 있어서 좋았음
Comment from Hotel Management
Sep 8, 2016 by General Manager, Hotel Management
Dear Guest, Thank you for your visit and feedback Best Regards A.Teixeira
3 out of 5
by carole from Caldas da Rainha

Posted Jul 24, 2016 on Hotels
very disappointed,very large chip and crack in bathroom sink,rug was ripped.Restaurant was very expensive and according to locals was not very good.Definately not four star
Comment from Hotel Management
Sep 8, 2016 by General Manager, Hotel Management
Dear Carole, Thank you for your visit and for sharing your experience. We are deeply sorry to learn we could not met your expectations and will work on the mentioned issues in order to improve our service. Best Regards A.Teixeira
4 out of 5
by michel from Paris

Vue exceptionnelle, mais Pousada "dans son jus"

Posted Jul 18, 2016 on Hotels
un hotel de la chaine Pousada "dans son jus" la localisation au sommet d'une montagne au sein d'une ancienne forteresse est fantastique en revanche, le service est franchement désuet (très peu de personnel), mais les gens sont aimables et serviables les chambres ont une vue fantastiques mais sont assez vieillottes
Comment from Hotel Management
Sep 8, 2016 by General Manager, Hotel Management
Cher Michel, Merci bien de votre visite et surtout de la partage de votre experience chez nouz. Nous sommes desolés de savoir que votre séjour a pas étè parfait et nous vous assurons d'ameliorer notre service!! Salutations Distingués A.Teixeira
4 out of 5
by Karin

Posted Jul 1, 2016 on Hotels
Comment from Hotel Management
Oct 14, 2016 by General Manager, Hotel Management
Dear Karin, Thank you for your visit . We hope to welcome you again Best Regards A.Teixeira
4 out of 5
by A verified traveler

ratrappez vous ce lieu en vaut la peine donner le

Posted Jun 11, 2016 on Hotels
je n'était pas convincu avant de partir malgre le consil qu'on m avais donné et je regrette l avoir fait malgre que le personel est bien aimable tout le reste de mes booking était mieux désolée pour la pousada ; dommage pour ce beau lieu; pour moi sa manque d'ame. on était que de passage peut etre que c est interessant si on veux visiter lisbone ou la région belle vue sur la cote si on va vers l eglise. malheureusement je ne retournerai pas et je ne le consiellerai pas evidemment c est purement personel. trop gate :-) par les autres adresses
Comment from Hotel Management
Sep 8, 2016 by General Manager, Hotel Management
Cher Client, Nous vous remercions de votre visite et de nous faire parvenir votre experience, que nous trouvons une aide magnifique pour améliorer notre service et essayer de donner une ame à cette Pousada. Merci encore une fois de votre colaboration! Salutations Distingués A.Teixeira
5 out of 5
by Isabel from Goostrey England

Beautiful Hotel

Posted May 3, 2016 on Hotels
We stayed for 2 nights at the end of April. The hotel is beautiful, the setting and views absolutely lovely. The breakfast buffet was good and the staff friendly. Would recommend.
Comment from Hotel Management
Jun 1, 2016 by Guest Service Manager, Hotel Management
Dear Isabel, Thank you for having shared your recent experience at Pousada Castelo de Palmela. It is very rewarding to read your compliments regarding Pousada. Most of all, we are happy to learn that you have enjoyed so much your stay with us and your kind words are highly appreciated. It will be a great pleasure for all of us to welcome you back soon. Best Regards, Rita Ferreira The Manager
4 out of 5
by celia

Posted Apr 26, 2016 on Hotels
Comment from Hotel Management
Apr 29, 2016 by Guest Service Manager, Hotel Management
Dear Guest, First of all we would like to express our gratitude for the time taken to share with us your experience at the Pestana Pousada Castelo de Palmela At Pestana Pousadas de Portugal we are continuously looking to improve our services. Your comments are of great value to us and will contribute to improve our overall services and an exclusive enjoyment to our guest’s. It will be our pleasure to welcome you again for a future visit. We will make your next stay memorable. Yours sincerely, Rita Ferreira The Manager