Ratings based on 322 Verified Reviews

4.6 out of 5
96% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

Posted Jul 3, 2017
Bad customer experience with the staff, left a bad taste in my mouth. Although issue was eventually resolved later, I ended up forgetting my bags in the next city because I was trying to find another hotel since the manager told me at 8.00pm that he couldn't help me because we had not checked in earlier on the day (I had called in at 8.00pm to let the manager know that I was still coming to the motel and it will take me about 2 hours to drive down and that I had a 2 months old baby but the Manager told me he couldn't help as they would have closed by the time I will arrive).
2 out of 5
by A verified traveler

Convenient location, terrible service

Posted Jun 26, 2017
Pros: Location very convenient
Cons: Front of house staff could work on the way they speak and explain things to customers. Don't judge a book by it's COLOUR.
On arrival the pair were very rude, firstly just ignoring us then demanding a $200 cash bond if we wanted to stay and use the room we had previously booked and paid for online via Visa. When we came back with the cash the attitudes of the two front of house staff changed completely. Borderline racist in my opinion.
Comment from Hotel Management
Jul 3, 2017 by Mary, Hotel Management
We are sorry you felt this way, it was not our intention at all. It is our policy to have a valid credit card number (a card with available funds) as security on all bookings whether they are prepaid or not, because charges can be made to the rooms from restaurants, phonecalls etc. If a valid credit card is not available we ask for a cash bond, no matter what colour you are. Our policies are set out on all booking sites and sometimes people don't read them, so it can be a surprise on arrival.
4 out of 5
Recommended
for Everyone
by A verified traveler

Lovely hotel in the centre of town

Posted May 28, 2017
Loved the room, loved the friendly staff, breakfast in the morning was beautiful. Very warm and comfortable stay.
Comment from Hotel Management
Jul 3, 2017 by Mary, Hotel Management
We are happy you enjoyed your stay and your breakfast. Thanks for the feedback
4 out of 5
Recommended
for Couples
by A verified traveler

Very spacious, had everything we needed and more.

Posted May 16, 2017
Cons: A shelf in the shower
Location: The shopping mall across the road, awesome location
Enjoyed our stay very much, have recommended Aubyn Court to all. We will be back!
Comment from Hotel Management
Jul 3, 2017 by Mary, Hotel Management
Thank you for your feedback, love to see you back again.
5 out of 5
Recommended
for Couples
by A verified traveler from Mana, Porirua

Best Hotel Out There

Posted May 9, 2017
Pros: Modern, Spa in room, Sky channels, Comfy bed, Kitchen facilities and condiments (we drank so much tea, had so many great choice)
Cons: Friendlier staff. Woman there was amazingly friendly when we first arrived. Felt a little judged by the male staff member there because of our age.
Location: Amazing location for the mall and Carls Jr!! Just a bummer about the drunken teenagers outside yelling and smacking signs in the middle of the night.
I was so pleasantly surprised at how amazing this hotel was! The Spa in the room was such an amazing touch and couldn't get out of it. Was so clean and immaculate! So modern and comfy couch and bed. Couldn't be more happy with my choice to surprise my partner for our 2 year anniversary!! Would 100% come back!
Comment from Hotel Management
Jul 3, 2017 by Mary, Hotel Management
Thank you Renee for your great feedback.
5 out of 5
Recommended
for Everyone
by A verified traveler from wellington

Nice motel in very handy location

Posted May 7, 2017
Pros: The location is ideal as it has all sorts of handy amenities within very easy walking distance including restaurants, takeaways, supermarket and petro
Cons: All good
Location: The location is ideal as it has shops, restaurants, takeaways, supermarket and petrol stn all within a block.
Our room was very clean and modern with the best shower I have experienced in a motel. It had a lovely spa tub in the room too which added a nice relaxing touch after a long journey.
Comment from Hotel Management
Jul 3, 2017 by Mary, Hotel Management
Glad you enjoyed your stay and thanks for the feedback.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location, clean and modern

Posted May 2, 2017
Pros: Spa bath, sky tv all channels
Location: Right in the centre of town, walking distance to shops.
Spa bath nice, great kitchen, comfortable bed, awesome to have sky tv in both rooms.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 26, 2017
Close walking distance to shops, restaurants and bars...
4 out of 5
Recommended
for Everyone
by A verified traveler

Good place to stop for a night or two.

Posted Mar 20, 2017
The room was spacious and clean but very close to a busy road. Not horrible but not ideal either.
Comment from Hotel Management
Mar 27, 2017 by Aubyn Court Spa Motel , Hotel Management
Thank you for taking the time to place feedback. We are in the heart of the city, with great access to all the city has to offer.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Mar 10, 2017 on Hotels