Ratings based on 913 Verified Reviews

4.0 out of 5
83% of guests recommend
4.0 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Hastings

Ladt minute booking online

Posted Nov 20, 2017
On arrival we were pleased to be told that we had been upgraded to an inside room. It was so reasonable. Thrilled with the cost & comfort!
4 out of 5
by A verified traveler

Great location and price

Posted Nov 20, 2017
We enjoyed our time here and could walk to many locations within Palmerston North which was a real bonus. We received a great price for Friday and Saturday night so were very happy with the price. Unfortunately the room overheated and there was no way to cool it down. This led to not a lot of sleep. That was the only thing but as we only needed the room for the sleep it was a major factor. Would love to go back if this was resolved as I mentioned, the location and price are great and also the staff were lovely.
3 out of 5
by A verified traveler from Wellington

The Hotel was very close to the square

Posted Nov 12, 2017
Pros: Its being close to town was the best thing about it.
Cons: A bit more colour in the décor would be good
Location: I was busy so did not get around much. I liked the new mall which is a short walk away though
The Hotel was quite nice. The beds were comfortable . The room was laid out quite nicely. The bathroom was fine. .It has very neutral décor.
Comment from Hotel Management
Nov 15, 2017 by Carey, Hotel Management
Thank you for the feedback
5 out of 5
Recommended
for Everyone
by A verified traveler from Hawkes Bay

Better Than What We Paid For

Posted Nov 12, 2017
We got a better standard room than what we paid for. It was clean and comfortable. Staff were pleasant. In all, a pleasant, one-night stay.
Comment from Hotel Management
Nov 15, 2017 by Carey, Hotel Management
Thank you for the feedback
5 out of 5
Recommended
for Everyone
by A verified traveler from New Zealand

Posted Nov 6, 2017
Quick and easy check-in, room exterior to the main building was ready with a king-sized bed (per instructions), clean and tidy presentation, along with usual amenities (including ironing board, tea & coffee etc.).
Comment from Hotel Management
Nov 15, 2017 by Carey, Hotel Management
Thank you for the feedback
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 31, 2017
Overall great. The room got quite warm with no air con, the curtains were ripped and shredded, and I think there should definitely be free wifi in the room. But it was clean, super comfy, and the staff were lovely.
Comment from Hotel Management
Nov 13, 2017 by Carey, Hotel Management
Thank you for the feedback
4 out of 5
by A verified traveler

Nice Hotel

Posted Oct 31, 2017
Cons: free internet
Nice Hotel, central location but still charging for internet access like its 1990. $6 for 50mb, that's $120 a gig. For a nice hotel one should not have to pay extra for a service that is normally free.
Comment from Hotel Management
Nov 13, 2017 by Carey, Hotel Management
Thank you for the feedback
5 out of 5
Recommended
for Everyone
by A verified traveler from Whanganui

Thoroughly enjoyed the stay.

Posted Oct 31, 2017
Pros: Great room and staff, particularly the evening staff at Restaurant we had so much fun with
Cons: Great value for money
Location: Good location to get to the Plaza
Is there no airconditioning .If so we couldn't find it and had to open a window, then got traffic noise. Otherwise an enjoyable experience, especially our evening meal and breakfast at your Restaurant
Comment from Hotel Management
Nov 13, 2017 by Carey, Hotel Management
Thank you for the feedback
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 27, 2017
It was a great, no complaints. Great view and service.
Comment from Hotel Management
Oct 31, 2017 by Carey, Hotel Management
Thank you for the feedback
1 out of 5
by A verified traveler from Whanganui

Not what we expected....

Posted Oct 25, 2017
Copthorne has such a good name we thought we'd try it out. We have stayed in many places all over the world. Copthorne was a let down. We were put in units to the side of main building that where run down. No love in them. Boring decor. Cob webs.Curtains dirty. Shower curtains ripped and dirty. Wobbly furnishings. Hot points not by office desk Or in bathroom for hair dryer. Bed cleaning (large Hoover machine) in neighbouring unit which was really noisey was being done in the evening when people are trying to unwind. Noisey fridge. Definately not good value for money.
Comment from Hotel Management
Oct 31, 2017 by Carey, Hotel Management
Thank you for the feedback. Disappointing to hear the standard rooms did not meet your requirements