Ratings based on 242 Verified Reviews

4.9 out of 5
98% of guests recommend
4.9 Room cleanliness
4.9 Service & staff
4.9 Room comfort
4.9 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Portland, OR

Outstanding service in a stunning setting

Posted Nov 19, 2017
This resort is steeped in excellence. From the facilities to the service - everything is outstanding. Staff is geared toward making your experience at Pamilla a restful break away from your everyday life. Every detail is catered to. The "kids" pool is an oceanside infinity pool with breathtaking views. Palmilla isn't for the budget minded traveler, but if you don't mind splurging a bit, you will be rewarded. We are already planning our trip next year.
Comment from Hotel Management
Nov 23, 2017 by Yun Dorado, Guest Relations Manager, Hotel Management
Dear Ms. Sara, Thank you very much for sharing your review of the property with us. I am glad to read that you had a memorable experience at One&Only Palmilla. Looking forward to welcome you back in a near future. Sincerely,
5 out of 5
Recommended
for Everyone
by A verified traveler from Texas

Paradise on the Best Location on the Beach!

Posted Nov 6, 2017
From moment you arrive you are treated like a VIP! The arrival team is making sure you to personally greet you and take you directly to your suite. From there it’s all about the personal experience of indulging and pampering. The Staff of Alberto, Pedro, Eulises, Sofia, Geovanni, Emanuel, Saolo, Francisco, Spa Staff Evora, Gisela, and Pilates Guru Brenda were absolutely AMAZING! Our ultimate treat was the very Personalized Attention by Yun Dorado who assured we were FULLY satisfied. No is not in the OOP vocabulary!! Can’t wait to go back!!!
Comment from Hotel Management
Nov 13, 2017 by Yun Dorado, Guest Relations Manager, Hotel Management
Dear Mr. Steve, Thank you so much for your amazing review, I will make sure that our colleagues receive your message. We are thrilled to hear that you had a wonderful stay with us. We will be happy to welcome you back very soon! Sincerely,
5 out of 5
Recommended
for Everyone
by A verified traveler from Fort Worth, TX

Posted Oct 11, 2017
My husband and I celebrated our 22nd Anniversary here. Everything was absolutely amazing!! We can't wait to go back.
Comment from Hotel Management
Oct 20, 2017 by Yunuen Dorado, Guest Relations Manager, Hotel Management
Dear Mrs. Amy, Thank you for choosing us to celebrate your 22nd Anniversary. What a privilege for us! Looking forward to welcome you back in a near future. Sincerely,
5 out of 5
Recommended
for Everyone
by A verified traveler from chicago

20th anniversary

Posted Sep 15, 2017
Best hotel I've ever stayed at. Grounds are immaculate. Service is unbelievable. Will definitely return. This is a very special hotel.
Comment from Hotel Management
Sep 18, 2017 by Yun Dorado, Guest Relations Manager, Hotel Management
Dear Mrs. Tina, Thank you for sharing your feedback. We are thrilled to know that you had a memorable stay with us and we truly look forward to welcoming again in a near future. Kindest regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Phoenix, AZ

Heaven

Posted Sep 12, 2017
Pros: everything. Attention to detail from the bed linens, to the drawn baths at night, to the food presentation
Cons: nothing
Location: Close to cute little San Jose and the airport. The have great beach sport items available, like paddle boards. You can even get on a boat for fishing.
The best place in the world. The service is perfect. The beaches are spotless. They make you feel like you are the only guests at the hotel. Amazing!
Comment from Hotel Management
Nov 6, 2017 by Yun Dorado, Guest Relations Manager, Hotel Management
Dear Ms. Amy, Thank you very much for taking the time to share your comments about your experience with us. I was a pleasure having you as our valued guest and I truly look forwad to welcoming you in a near future. Sincerely,
5 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles

Amazing even through a storm!

Posted Sep 5, 2017
Pros: The best combination of family friendly, and sophistication for the adults. Kids club is our 10 year old daughter's favorite. Wonderful pool & rooms.
Cons: Seared restaurant is a bit overpriced.
We have stayed here several times and it is one of our very favorite hotels. This trip, we checked in just in time for a tropical storm! We had about an hour by the pool, the then the wind and rain began. The next day was torrential, and we stayed hunkered down in our room (which was a spacious 2 Queen room with an amazing view, too bad this time it was mainly of a major storm!). They delivered room service like a normal day! The next day was still stormy, but we ventured out to the restaurant. Many of the staff were not able to make it in to work as there were flooded roads, but the team rose to the occasion, and provided a wonderful breakfast. They ended up comping all meals including drinks during our stay. The hotel was on generator power, but continued to provide OUTSTANDING service. They provided daily complimentary massages to all the guests, the kids club continued to entertain the kids, and I really can't express how wonderful the entire staff was. From the gardeners and crew who immediately began the clean-up, to the waiters and butlers, everyone went above and beyond. If you're going to be stuck in a tropical storm, trust me, this is where you want to be! Also, we felt completely safe. The hotel has multiple layers of security, and a truly dedicated team. We ended up making many friends with other guests, since we were all going through it together, and I wouldn't hesitate to go back. Thank you O&O for everything, and we'll see you again when it's sunny!
Comment from Hotel Management
Sep 16, 2017 by Yun Dorado, Guest Relations Manager, Hotel Management
Dear Mrs. Claire, Thank you for taking the time to share your feedback. We are thrilled to hear that despite the weather conditions you had a wonderful experience and that you have fond memories of your stay. Please rest assured that I will share your comments with the entire One&Only Palmilla Family! We truly look forward to welcoming you back in a near future. kindest regards,
5 out of 5
by Daniel

Posted Aug 29, 2017 on Hotels
Comment from Hotel Management
Sep 16, 2017 by Guest Relations Team, Hotel Management
Dear Guest, Thank you for sharing your score with us. I hope you had a memorable stay with us and we look forward to welcome you back in a near future. with best regards, Yunuen Dorado Guest Relations Manager One&Only Palmilla
5 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles

It was amazing. The hotel was always clean!

Posted Aug 17, 2017
The landscape was beautiful, the staff always greeted us in Spanish which really made us feel like we were in the heart of Mexico, the food and the views were amazing too.
Comment from Hotel Management
Aug 19, 2017 by Yun Dorado, Guest Relations Manager, Hotel Management
Dear Guest, Thank you very much for the time taken to share your wonderful feedback abour our Resort. We look forward to welcome you back in a near future to deliver more memories of our Mexican culture! kindest regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles

The best hotel

Posted Aug 2, 2017
This trip was our first time to Cabo, we are so glad that we stayed at this hotel. It is truly an amazing place!
Comment from Hotel Management
Aug 5, 2017 by Yunuen Dorado, Guest Relations Manager, Hotel Management
Dear Mr. Matt, Thank you very much for your feedback, this is truly appreciated. We are pleased to know that you had a memorable stay with us. Kindest regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from California

Truly the One and Only

Posted Jul 9, 2017
Excellent experience! Great rooms, great pools, great restaurants and excellent staff!
Comment from Hotel Management
Jul 12, 2017 by Yunuen Dorado, Guest Relations Manager, Hotel Management
Dear Guest, Thank you very much for your feedback, it has been a pleasure having you as our valued guest. Looking forward to welcome you back in a near future. With kindest regards,