Ratings based on 231 Verified Reviews

4.9 out of 5
98% of guests recommend
4.9 Room cleanliness
4.9 Service & staff
4.9 Room comfort
4.9 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles

It was amazing. The hotel was always clean!

Posted Aug 17, 2017
The landscape was beautiful, the staff always greeted us in Spanish which really made us feel like we were in the heart of Mexico, the food and the views were amazing too.
Comment from Hotel Management
Aug 19, 2017 by Yun Dorado, Guest Relations Manager, Hotel Management
Dear Guest, Thank you very much for the time taken to share your wonderful feedback abour our Resort. We look forward to welcome you back in a near future to deliver more memories of our Mexican culture! kindest regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles

The best hotel

Posted Aug 2, 2017
This trip was our first time to Cabo, we are so glad that we stayed at this hotel. It is truly an amazing place!
Comment from Hotel Management
Aug 5, 2017 by Yunuen Dorado, Guest Relations Manager, Hotel Management
Dear Mr. Matt, Thank you very much for your feedback, this is truly appreciated. We are pleased to know that you had a memorable stay with us. Kindest regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from California

Truly the One and Only

Posted Jul 9, 2017
Excellent experience! Great rooms, great pools, great restaurants and excellent staff!
Comment from Hotel Management
Jul 12, 2017 by Yunuen Dorado, Guest Relations Manager, Hotel Management
Dear Guest, Thank you very much for your feedback, it has been a pleasure having you as our valued guest. Looking forward to welcome you back in a near future. With kindest regards,
5 out of 5
Recommended
for Everyone
by A verified traveler

Amazing w kids and so accommodating to all!!

Posted Jul 4, 2017
Cannot wait to come back!!! The staff and accommodations are unreal. Beautiful and relaxing resort.
Comment from Hotel Management
Jul 6, 2017 by Yunuen Dorado, Guest Relations Manager, Hotel Management
Dear Guest, Thank you very much for the time taken to share your feedback with us. This is greatly appreciated. On behalf of the One&Only Palmilla family, I look forward to welcome you back in a near future. with kind regards,
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 3, 2017
Unparalleled experience. Impeccable attention to detail.
Comment from Hotel Management
Jul 6, 2017 by Yun Dorado, Guest Relations Manager, Hotel Management
Dear Guest, On behalf of our One&Only Palmilla Family, I would like to thank you very much for your amazing comments. Very much appreciated. Looking forward to welcome you back a near furture. Kindest regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Uk

Excellent hotel on the sea front

Posted Jun 28, 2017
Pros: The guest staff were excellent.
Cons: It would be good customer service if the hotel could offer courtesy transportion into the local town once/twice daily as they may need to go anyway.
Location: Not really ideal for sea swimming and pools are more ornamental tha swimmers pools. There is a local village a $20 taxi ride away.
Stunning location with views of the large waves coming ashore. Unfortunately the sea was too rough to swim despite a swimmer-friendly beach at the hotel. 3 good restaurants available.
Comment from Hotel Management
Jun 28, 2017 by Yunuen Dorado, Hotel Management
Dear Valued Guest, Thank you for taking a moment to share your kind and detailed feedback. We hope you had a fabulous time making new memories together. We wish you the best and look forward to our next opportunity to serve you. Sincerely, Yunuen Dorado Guest Relations Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from San Diego

Luxury hotel with amazing service!

Posted Jun 26, 2017
Pros: I love the service and decor of this resort.
Cons: You could improve on the pricing of bottled water. The pricing on all of the food is actually very high.
Location: There are water sport activities located on the beach. Also Cabo San Lucas is a short taxi ride away for more nightlife.
We stayed here with our three teenage boys for a week and had an amazing trip! The only room for improvement is the pricing on food. We had a breakfast of oatmeal, yogurt and berries two coffees and bottled water that was about $100 us This was for two people. You cannot walk to any other restaurants so this is a bit over the top for food.
Comment from Hotel Management
Aug 1, 2017 by Yunuen Dorado, Hotel Management
Dear Susan, We cannot thank you enough for taking the time to share your thoughtful review. It was a true honor to have you and your family with us at One&Only Palmilla. Please trust that the pleasure was all ours in serving you and showing you the beauty of Los Cabos. As you note, a visit here can be catered to whatever type of travel you prefer—romantic, adventurous, family- or wellness-oriented. Whatever you are in the mood for next time, we would be happy to indulge you. Sincerely, Yun Dorado Guest Relations Manager
5 out of 5
by A verified traveler

Great place to recharge in Cabo

Posted May 10, 2017 on Hotels
Amazing property to get pampered , highly recommend the restaurants and the Spa
Comment from Hotel Management
May 13, 2017 by Guest Relations Team, Hotel Management
Dear Guest, Thank you very much for taking the time to share your valuable feedback. It is truly appreciated. We are pleased to know that you enjoyed the property. Looking forward to welcoming you back in a near future. Kindest regards, Yunuen Dorado Guest Relations Manager at One&Only Palmilla Resort
5 out of 5
Recommended
for Everyone
by A verified traveler from Tokyo

Among the very best in the world.

Posted Apr 26, 2017 on CheapTickets
Luxury is not about scale, it's about attention to details. Few resorts understand that better than OnO.
Comment from Hotel Management
May 2, 2017 by Yunuen Dorado, Hotel Management
Dear Valued Guest, We highly appreciate you have taken the time to write such kind words. We are looking forward to the next chance to welcome you back to our paradise. Sincerely, Yunuen Dorado - Guest Relations Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Best hotel in Cabo

Posted Apr 25, 2017
We have been to many different hotels in Cabo and the One and Only blew us away. Absolutely beautiful. Every detail was thought of. The staff was wonderful and very friendly. I would recommend this hotel to anyone.
Comment from Hotel Management
May 4, 2017 by Yunuen Dorado, Hotel Management
Dear Jenny, We take your thoughtful message to heart and are thrilled to learn about your experience. You have captured the most iconic picture of the property -thank you for sharing it! We will be delighted to have you with us again in a near future. Sincerely, Yunuen Dorado - Guest Relations Manager