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Sheraton Palo Alto Hotel

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Premium bedding, down comforters, pillowtop beds, in-room safe
Premium bedding, down comforters, pillowtop beds, in-room safe
Premium bedding, down comforters, pillowtop beds, in-room safe
Premium bedding, down comforters, pillowtop beds, in-room safe

Overview of Sheraton Palo Alto Hotel

Sheraton Palo Alto Hotel

3.5 star property

4.2/5 Very Good

Guests rated this property 4.5/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Pet friendly
  • Air conditioning
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 48-hour vacancy between guest room stays
  • Hand sanitizer provided
Map
625 El Camino Real, Palo Alto, CA, 94301

Explore the area

  • Popular LocationStanford University4 min walk
  • Popular LocationStanford Shopping Center10 min walk
  • Popular LocationStanford University Arboretum10 min walk
  • AirportSan Francisco, CA (SFO-San Francisco Intl.)33 min drive

Choose dates to view prices

About this area

Palo Alto

In the business district and near a train station, Sheraton Palo Alto Hotel is in an area with good shopping. Shoreline Amphitheatre and Computer History Museum are cultural highlights, and travelers looking to shop may want to visit Stanford Shopping Center. Looking to enjoy an event or a game while in town? See what's happening at Levi's Stadium or Stanford Stadium. Practice your golf swing on a nearby course, or enjoy other activities in the great outdoors, such as mountain biking and hiking/biking trails in the area.
Visit our Palo Alto travel guideOpens in a new window
Map

What's nearby

  • Stanford University - 4 min walk
  • Stanford Shopping Center - 10 min walk
  • Stanford University Arboretum - 10 min walk
  • Stanford Mausoleum - 13 min walk
  • Cantor Arts Center - 17 min walk

Getting around

  • Palo Alto Station - 4 min walk
  • San Francisco Intl. Airport (SFO) - 33 min drive

Restaurants

  • Saint Michael’s Alley - 5 min walk
  • Howie's Artisan Pizza - 6 min walk
  • Pampas - 6 min walk
  • Amber Dhara - 6 min walk
  • Sprout Cafe - 6 min walk

About this property

Sheraton Palo Alto Hotel

3.5-star suburban hotel, walk to Stanford University
This smoke-free hotel features an outdoor pool, a restaurant, and a 24-hour fitness center. WiFi in public areas is free. Additionally, a bar/lounge, a poolside bar, and a snack bar/deli are onsite. All 346 rooms offer free WiFi and free wired Internet, LCD TVs with cable channels, and comforts like pillowtop beds and premium bedding. Other amenities available to guests include refrigerators, room service, and coffee makers. Housekeeping is available on request.
Sheraton Palo Alto Hotel offers 346 accommodations with safes and complimentary bottled water. Pillowtop beds feature down comforters and premium bedding. 50-inch LCD televisions come with premium cable channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include showers, designer toiletries, complimentary toiletries, and hair dryers.

This Palo Alto hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of Commitment to Clean (Marriott)
Follows industry cleaning and disinfection practices of SafeStay (AHLA - USA)

Social distancing

Contactless check-in and check-out
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks available
Hand sanitizer provided
Individually-wrapped food options available through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Self parking on site (USD 10 per day; includes in/out privileges)
  • Electric car charging station on site

Food and drink

  • Full breakfast available for a fee daily 6:00 AM–11:00 AM: USD 21 per person
  • 1 restaurant and 1 coffee shop/cafe
  • 1 poolside bar and 1 bar
  • Room service available

Things to do

  • 24-hour fitness center
  • Outdoor pool
  • Shopping

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Refrigerator
  • Snack bar/deli

Conveniences

  • Ballroom
  • Free newspapers in lobby
  • Front-desk safe
  • Gift shop/newsstand
  • No elevators

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Dry cleaning service
  • Housekeeping (on request)
  • Laundry facilities
  • Luggage storage

Languages spoken

  • English

Business services

  • 24-hour business center
  • Computer station
  • Conference space (5405 square feet)
  • Meeting rooms - 14

Outdoors

  • Garden
  • Pool sun loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • In-room accessibility
  • Low-height counter and sink
  • Low-height door lock
  • Low-height view port in door
  • Wheelchair-width doorways

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Down comforter
  • Heating (climate-controlled)
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • 50-inch LCD TV
  • Cable channels
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Refrigerator

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

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Palo Alto
Palo Alto
Air conditioned
Air conditioned
3 star
3 star
Guest rating 4+
Guest rating 4+
Hotel
Hotel
Business friendly
Business friendly

Policies

Check-in

Check-in from 3:00 PM - midnight
Late check-in subject to availability

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets stay free
Up to 80 lbs
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Kids stay free! Children stay free when using existing bedding
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for full breakfast: USD 21 per person (approximately)
  • Self parking fee: USD 10 per day (in/out privileges)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 6 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Hotel Sheraton Palo Alto
Palo Alto Hotel
Palo Alto Sheraton
Palo Alto Sheraton Hotel
Sheraton Hotel Palo Alto
Sheraton Palo Alto
Sheraton Palo Alto Hotel
Sheraton Palo Alto Hotel Hotel
Sheraton Palo Alto Hotel Palo Alto
Sheraton Palo Alto Hotel Hotel Palo Alto

Frequently asked questions

Overall score and ratings

4.2

Very Good

Rating 5 - Excellent. 516 out of 994 reviews
5 - Excellent 52%
Rating 4 - Good. 294 out of 994 reviews
4 - Good 30%
Rating 3 - Okay. 109 out of 994 reviews
3 - Okay 11%
Rating 2 - Poor. 41 out of 994 reviews
2 - Poor 4%
Rating 1 - Terrible. 34 out of 994 reviews
1 - Terrible 3%

4.5/5

Cleanliness

4.4/5

Staff & service

4.0/5

Amenities

4.2/5

Property conditions & facilities

4.0/5

Eco-friendliness
Write a review

3/5 Okay

Traveled with partner
Disliked: Amenities, property conditions & facilities
I know many hotels have been hit by COVID. When you stay at a Sheraton you expect a certain standard. It was tired and particularly scruffy around the pool. Noise levels of guests was disturbing at night and around the pool. People having zoom meetings with no respect for other guests. Ran out of Chardonnay which is a basic!! Generally disappointing- this is the first time we have travelled like many for two years.
Stayed 5 nights in Apr 2022

4/5 Good

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
I was surprised there was no drinkable water inside the rooms. Also disappointed there was no grab and go breakfast location.
Stayed 4 nights in Mar 2022

5/5 Excellent

Business traveler, Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Very nice property and great location
Stayed 2 nights in Mar 2022

3/5 Okay

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
There is no place to charge your phone near the bed in the room
Stayed 1 night in Feb 2022

2/5 Poor

Traveled with family
Disliked: Staff & service
I booked the room with breakfast for 4 people. (adults + children). During the check-in, the reception desk tells us nothing about the breakfast. They gave me breakfast vouchers after I request them. Seriously, they gave me only two vouchers for the two adults and when I request two more vouchers for the kids, the saw me like that I'm lying. After I showed them the hotel reservation email, the gave me the two more vouchers. Very unpleasant.
Stayed 1 night in Feb 2022