Ratings based on 337 Verified Reviews

2.9 out of 5
55% of guests recommend
3.3 Room cleanliness
3.3 Service & staff
3.0 Room comfort
2.8 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from Seattle

Need to take the cleaning up a couple of notches.

Posted Nov 16, 2017
Pros: Nice touch was the little basket with a granola bar and a snack size bag of chips, and a couple other items at no additional charge. Another nice tou
Cons: See above under 'experience'.
Location: It is within a little under two miles walking distance to Stanford's football stadium. Some decent restaurants are nearby.
Great location for a football game at Stanford BUT very disappointing bathroom cleanliness. The previous occupants used soap was still in the soap dish in the shower. The floor was exceedingly sticky in the bathroom. The shower stall had been redone with new tile and looked very nice. In contrast, the caulking just behind the sink was a mess......missing in spots and big globs in others. No hairdryer although at checkout, the gentleman said there is supposed to be one there. A checklist for cleaning might be a good thing for housekeeping.
2 out of 5
by A verified traveler from Colorado

Near Stanford - Don't Expect Much

Posted Sep 28, 2017
Pros: The location was okay for our business and the manager was fairly friendly.
Cons: Needs a complete remodel.
The best that can be said about this hotel is that it is not too far from Stanford and that the price (at the time) was among the lowest. This hotel needs some serious refurbishing to bring it up to average. Clearly, this is on the low end of Palo Alto hotels. For $230/night I expect more.
Comment from Hotel Management
Oct 3, 2017 by Raj, Hotel Management
Hello Chris, Thank you for staying with us and more importantly leaving feedback that can help us improve our services.Palo Alto can get busy at a time,yet we try to provide the best prices by keeping our services in mind.We maintain the cleanliness and provide necessary amenities and also been working on small small renovation whenever we can to improve the property. Once again thank you for staying with us.
2 out of 5
by A verified traveler

Uncomfortably small

Posted Sep 18, 2017
Pros: It had been recently painted and updated.
Cons: Enlarge the rooms.
Location: It was well situated with access to eating and entertainment venues.
Very small room and bath. Bathroom window open adjacent to an apartment building. Just enough room to turn around in the bathroom - no tub. There was a considerable amount of noise from the street traffic.
Comment from Hotel Management
Sep 21, 2017 by Raj, Hotel Management
Hello there, Thank you for staying with us and more importantly sharing the experience you had with us.We are sorry to hear that your experience with us wasn't satisfactory.There are certain things we can control which is cleanlisness and customer service but certain we can't and unfortunately room size and traffic are some of them.Considering that in mind we try to provide the best rate in Palo Alto and I hope that this good things about our location ll bring you back. Once again thank you for staying with us.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 14, 2017
Amazing staff Front desk guy was great. Cleaning crew was amazing.
Comment from Hotel Management
Sep 21, 2017 by Raj, Hotel Management
Hello there, Thank you for staying with us and more importantly leaving a feedback that can help our future guest know about our quality service.Our staff works hard to maintain the quality of the place and few words for our guest sure motivates them to go even a step further.We hope to see you back when in area next time. Once again thank you for staying with us.
5 out of 5
by craig

Posted Sep 11, 2017 on Hotels
Comment from Hotel Management
Oct 19, 2017
Hello Craig, Thank you for staying with us and more importantly taking time to leave us such a generous review rating. We hope to see you again. Thank You
2 out of 5
by A verified traveler

Posted Sep 10, 2017 on Hotels
Comment from Hotel Management
Oct 19, 2017
Hello there, Thank you for staying with us and more importantly taking time to leave us a feedback regarding your stay. We hope to see you again. Thank You
4 out of 5
by Mario

Posted Aug 26, 2017 on Hotels
Clean simple place, we'll located
Comment from Hotel Management
Oct 3, 2017
Hello Mario, Thank you for staying with us and management appreciates you taking time to leave a feedback.We look forward to having you next time. Once again thank you for staying with us.
4 out of 5
Recommended
for Everyone
by A verified traveler from Ceres, CA

Pleasant place to stay.

Posted Aug 23, 2017
Pros: Location.
Cons: I found nothing.
Location: I stayed here because of the location of the VA hospital.
Quiet and restful place. Good breakfast selection.
Comment from Hotel Management
Sep 21, 2017 by Raj, Hotel Management
Hello Bill, Thank you for Staying with us and more importantly taking a time so leave us a feedback regarding your experience.We are glad that you found our location convinient and let's hope that we ll see you when in area next time. Once again thank you for staying with us.
4 out of 5
by Kam Fai

This traveler left a rating score only Posted Aug 3, 2017 on Hotels
4 out of 5
by Kam Fai

Posted Jul 31, 2017 on Hotels
Comment from Hotel Management
Aug 10, 2017 by CJ, Hotel Management
Hello ! Thank you for staying with us and most importantly for your feedback on your recent stay. Our priority is to provide a comfortable and safe environment for our guests and we are always striving to improve in every way. Should you have any questions, please do not hesitate to contact us. We hope to see you again in the future! Kind regards, Manager