Ratings based on 234 Verified Reviews

3.9 out of 5
83% of guests recommend
4.3 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from California

Beautiful view, luxurious, almost perfect!

Posted Jan 16, 2018
Pros: Gorgeous lake view, sleek, clean and beautiful rooms.
Cons: The pool and hot tub need to be better maintained and heated. There need to be better noise restrictions for boat ride vendors.
Location: Within feet of boat rides, walking distance to shops and restaurants.
Really impressed with this hotel! The staff was extremely courteous and professional. The hotel was clean and safe, and the room was humongous, not to mention the gorgeous lake view! The hotel itself felt luxurious, however, the improvement could be in the amenities. The pool and hot tubs were, although heated, still very cold. However, we remedied this by taking a super hot bath instead. The tub was big enough to accommodate both my partner (6'4") and myself (5'4"). Also, the men on lake who give boat tours are extremely loud, and music is on until midnight. There is a private parking lot, and restaurants and shops are close enough to walk to or there are several cabs that stop by the hotel if you don't feel like walking. All in all, I would stay here again, but I hope they upgrade the pool and lower the music to make it perfect.
3 out of 5
Recommended
for Everyone
by A verified traveler from San Jose, Costa Rica

Old fashion Hotel close to everything

Posted Jan 8, 2018
Nice old fashion Hotel, the same I visited 12 years ago. Conditions of the hotel remains the same. Close to everything on town
Comment from Hotel Management
Jan 12, 2018 by Becky Quenún/ Concierge, Hotel Management
Thank you for your comments, hope to see you soon at Porta Hotel del Lago.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice and clean, lake-view

Posted Jan 8, 2018
Good hotel and it has excellent view of volcano and lake
Comment from Hotel Management
Jan 12, 2018 by Becky Quenún/ Concierge, Hotel Management
Thank you for your comments, hope to see you soon at Porta Hotel del Lago.
3 out of 5
Recommended
for Everyone
by A verified traveler from Guatemala

Nice ubication

Posted Oct 17, 2017
Hotel is in town, can walk to main street, or to the lake with all the facilitis
3 out of 5
by A verified traveler

Posted Sep 9, 2017 on Orbitz
The hotel was outdated and the quality of the rooms and sheets and bathrooms were poor. There was a magnitude 8 earthquake off the coast of Mexico during our stay that shook the whole building and the staff was excellent, explaining the process for evacuation and took care of the guests, offering blankets and beverages while we waited for aftershocks. Unfortunately because of the hotel amenities I would not recommend this hotel, but by no fault of the excellent staff.
Comment from Hotel Management
Sep 15, 2017 by Ana María, Hotel Management
Dear Anonymous el Orbitz Queremos expresar, nuestro agradecimiento por compartirnos sus comentarios y observaciones en base a su experiencia en Porta Hotel del Lago. Sin duda los mismos nos ayudarán a mejorar. Lamentamos no haber podido llenar sus expectativas por lo cual ofrecemos nuestras disculpas y hacemos de su conocimiento que día a día nos esforzamos en llenar y superar las expectativas de quienes nos visitan en especial de huéspedes tan importantes como usted. Es para mí un placer compartir sus comentarios con mis colegas ellos son un grupo de profesionales que están comprometidos a asegurar que nuestros clientes tengan una experiencia maravillosa. Atentamente
5 out of 5
by Kathleen

Amazing amazing hotel

Posted Sep 6, 2017 on Hotels
A vacation with my family. Unforgettable. Amazing
Comment from Hotel Management
Sep 8, 2017
Dear Kathleen Thank you for sharing your experience during your stay at Porta Hotel del Lago. I do hope that we'll have the pleasure of welcoming you again soon. Thank you so much for your comment on Expedia. Regards
3 out of 5
Recommended
for Everyone
by A verified traveler from Guatemala

Good hotel for company meeting. Nice views from t

Posted Aug 3, 2017
Stayed there and rented a meeting room for three days for a company meeting. Room equipment (projector, mic, sound, etc) worked well and food and coffee breaks were excellent and delivered on time. The hotel is a bit old and run-down and could use some remodeling. Location is great within walking distance of the beach, restaurants and shops.
Comment from Hotel Management
Aug 7, 2017 by Ana María, Hotel Management
Fue un placer servirle en Porta Hotel del Lago y formar parte de su experiencia del maravilloso Lago de Atitlán; nos es de gran ayuda conocer su opinión y agradecemos nos la haya compartido.
5 out of 5
Recommended
for Everyone
by A verified traveler from Guatemala

Excellent Staff and Hotel

Posted Jul 8, 2017
Pros: Everything
Location: Great location to walk to lake, take boats to other villages and tours.
We were very happy with our stay here. Our room had an wonderful view of the lake and the volcanoes from the balcony. A lovely surprise was the dog bed, dishes and special towel for our little dog. He loved the borrowed bed better than his own. Our room was clean and spacious. Unfortunately no king beds were available at the time, but the two we had worked fine. The staff was extremely helpful and went out of their way to be friendly and help us. We had a delicious breakfast one morning in the dining room. We would highly recommend this hotel.
Comment from Hotel Management
Jul 15, 2017 by Peggy Quenun, Hotel Management
Dear guest, we appreciate your comments motivate us to be better every day, it has been a pleasure serve you and we hope you can to return soon Regards
5 out of 5
Recommended
for Everyone
by A verified traveler from San Antonio TX

Great hotel and staff

Posted Jul 7, 2017
The view of Atitlan is amazing, great staff and very clean. I highly recommend this hotel, the price is well worth it.
Comment from Hotel Management
Jul 15, 2017 by Peggy Quenun, Hotel Management
Dear guest, we appreciate your comments motivate us to be better every day, it has been a pleasure serve you and we hope you can to return soon Regards
5 out of 5
Recommended
for Everyone
by A verified traveler from MD, USA

Excellent staff, nice hotel close to shopping

Posted Apr 25, 2017
I loved this hotel for the attentive staff who went out of the way to make sure we were comfortable. I had an extra guest so they brought out an extra bed and the Meir staff even made the bed for us. Also one night my child fought a fever and they connected me to a local pharmacy who delivered at no extra charge. The hotel was always clean and with very friendly staff who spoke to you everyday even if it was just to say good morning or good afternoon. This hotel was a little pricey compared to other hotels in the area, but it was worth it because of the wonderful views and proximity to activities. I loved my stay at Panajachel and this hotel was just the cherry on top of a great trip to Guatemala.